So I just wanted to update here and say that I never opened a ticket, I decided that the color wasn't so important to me. I put the Slate (black) color on my wishlist and moved on to other vibes. I didn't purchase my Form 6 until while on holiday in Europe where I was desperate to get a vibe because I hadn't packed one. I was lucky because the shop I purchased it from had it in Plum! I am extremely happy with this vibe! Sure it's expensive, but I do really love the dual motors, how they work off each other, and how deep the vibrations are!