Travel vibes Maui - Mine doesn't work! =[

VioletMoonstone VioletMoonstone
Travel vibes Maui
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Did anyone else have a problem with it not working right? I guess mine is just a dud. I think it's too late to exchange it or anything. =[ I put in a brand new battery inside and if I twist it just right it'll burst but then it dies. Now it's just died completely... Not sure what the problem is.
06/12/2011
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VieuxCarre VieuxCarre
Submit a support ticket about the problem you're experiencing. If you haven't had the product for, I believe it's either 60 or 90 days, you should be able to return it for a new one. The first step, though, is submitting a support ticket.
06/12/2011
Rachel K Rachel K
Quote:
Originally posted by VioletMoonstone
Did anyone else have a problem with it not working right? I guess mine is just a dud. I think it's too late to exchange it or anything. =[ I put in a brand new battery inside and if I twist it just right it'll burst but then it dies. Now ... More
Hello, Violet!

VieuxCarre is absolutely right.

We do take back products as long as you are within our 60 return time frame.

You can submit a ticket to us or give EF a call at 888-506-5516.
06/13/2011
VioletMoonstone VioletMoonstone
I have it all packaged and ready to send back. Just waiting for the UPS guy to come tomorrow or the next day to pick it up because I'm expecing another package. Edenfantasys is awesome. =]
06/16/2011
v23 v23
Quote:
Originally posted by VioletMoonstone
Did anyone else have a problem with it not working right? I guess mine is just a dud. I think it's too late to exchange it or anything. =[ I put in a brand new battery inside and if I twist it just right it'll burst but then it dies. Now ... More
I was thinking about getting one of these...not so sure now.
06/20/2011
VioletMoonstone VioletMoonstone
I think maybe it was just mine that didn't work. It doesn't seem like anyone else is having issues with it. I sent it back so hopefully they get it and send me a new one. Hopefully that one works!
06/21/2011
VioletMoonstone VioletMoonstone
I got a new one and it works just fine. =] Thank you edenfantasys!
07/12/2011
Zamp Zamp
Quote:
Originally posted by VioletMoonstone
Did anyone else have a problem with it not working right? I guess mine is just a dud. I think it's too late to exchange it or anything. =[ I put in a brand new battery inside and if I twist it just right it'll burst but then it dies. Now ... More
you might have bent something inside, if you bend the little metal bits that connect to the battery you can move it just right when you screw it shut sometimes to touch it but it doesn't last very long and uses more of the battery's juice. Try not to do this unless you go in and fix something or you can short out the toy for good.
07/12/2011
lillmiss5054 lillmiss5054
I thought Evolved toys had a one year replacement from the factory, you may want to check.
07/23/2012
SassySam SassySam
Quote:
Originally posted by VioletMoonstone
I got a new one and it works just fine. =] Thank you edenfantasys!
That's good to know, I'm glad the return policy is so easy here.
02/18/2013
Total posts: 10
Unique posters: 7