I made a claim with Lelo for my Nea. They were a bit slower than I would have liked but did finally come through with the claim. They also kept asking if I had tried XYZ where XYZ was something blatantly obvious that I told them I tried already. They have to cover their bases so I get it.
I'm currently in process of warranty claims on a Crave Duet and Form 4. I get a lot of defective things I guess.
Anything else I've had issues with I've just returned to Eden for replacement.