Warranties-Have you ever had to use one?

MamaDivine MamaDivine
Has anyone ever had to actually cash in on one of the warranties that were provided by the company that made your products? If so, how did that experience work for you? Did you have any issues with them? What company was it?
Answers (private voting - your screen name will NOT appear in the results):
Toys have warranties!??
4
Yes, I have had to use my warranties
5
No, never had to use a warranty
31
My experience was great, it was replaced without hassle or I received a credit
2
My experience was awful, it took forever, never got refund, replacement or credit
Other* Please Comment
3
Total votes: 45 (41 voters)
Poll is closed
02/21/2012
  • Limited offer: Save 25% on Blush Toys
  • Weekly Special: Save 40% on Rabbit Vibrators and G-spot Toys
  • Annual Clearance - Save 40%
  • Better Price Sale - Save 50%
  • Better Price Sale - Save 60%
  • 1
  • 2
  • 3
  • 4
  • 5
All promotions
ViVix ViVix
Quote:
Originally posted by MamaDivine
Has anyone ever had to actually cash in on one of the warranties that were provided by the company that made your products? If so, how did that experience work for you? Did you have any issues with them? What company was it?
So, I actually know that toys have warranties, but I don't buy anything expensive enough to warrant the hassle of a replacement/return.
02/21/2012
- Kira - - Kira -
I made a claim with Lelo for my Nea. They were a bit slower than I would have liked but did finally come through with the claim. They also kept asking if I had tried XYZ where XYZ was something blatantly obvious that I told them I tried already. They have to cover their bases so I get it.

I'm currently in process of warranty claims on a Crave Duet and Form 4. I get a lot of defective things I guess.

Anything else I've had issues with I've just returned to Eden for replacement.
02/21/2012
indiglo indiglo
I had to use mine for my Lelo Ina. It went well, the process was easy and quick... except for the shipping, because it came from overseas directly from their factory.

I've had to use Eden's replacement guarantee as well, and that's always a piece of cake.
02/21/2012
punkstar283 punkstar283
Quote:
Originally posted by MamaDivine
Has anyone ever had to actually cash in on one of the warranties that were provided by the company that made your products? If so, how did that experience work for you? Did you have any issues with them? What company was it?
Haven't had to use a warranty yet...
02/21/2012
te te
Woud have used the warranty on two different products but it would have been more of a hassle than it was worth.
02/21/2012
SiNn SiNn
Quote:
Originally posted by MamaDivine
Has anyone ever had to actually cash in on one of the warranties that were provided by the company that made your products? If so, how did that experience work for you? Did you have any issues with them? What company was it?
i havent used one didnt know they had them for toys
02/21/2012
ksparkles16 ksparkles16
No, buts it's nice to know that some have them!
02/22/2012
zeebot zeebot
No, but I need to for one toy (and I've been avoiding it).
02/22/2012
BlooJay BlooJay
Never had to use one.
02/22/2012
destinationtwilight destinationtwilight
Quote:
Originally posted by MamaDivine
Has anyone ever had to actually cash in on one of the warranties that were provided by the company that made your products? If so, how did that experience work for you? Did you have any issues with them? What company was it?
I've never had to use a warranty.
02/22/2012
ECU Pirate ECU Pirate
Nope, not yet anyway. *knock on wood*
02/22/2012
Secret Pleasure Secret Pleasure
nope never used one.
02/22/2012
unfulfilled unfulfilled
I haven't had to do a warranty with a company, but I've had to replace a broken item within the few months from EF.
02/22/2012
Beck Beck
Not yet.
02/22/2012
P'Gell P'Gell
My very first Fun Factory toy (bought from an other site a long time ago) was flawed and the plastic guards around the battery compartment broke off and I couldn't close the toy. It was returned, (well wrapped, of course] and they sent me a new one with which I have never had a problem.
02/22/2012
Jul!a Jul!a
Mostly having to return things to Eden, and all of those have gone well.
02/22/2012
Woman China Woman China
I had to return my G4 Tiger to the company I bought it through in Shenzhen. I had to try a bunch of things first, then send it to them to test out. It was a manufactures thingie so they replaced my Tiger with no hassels.
02/22/2012
married with children married with children
never have yet.
02/23/2012
hiroshiro hiroshiro
I probably should have because my Extreme high intensity bullet pack whatever stopped working before I actually got to use it, but I got it free as part of promotion and I felt too lame...
02/23/2012
MamaDivine MamaDivine
Quote:
Originally posted by ViVix
So, I actually know that toys have warranties, but I don't buy anything expensive enough to warrant the hassle of a replacement/return.
I am the same way, or have been anyways......until recently when some of these more expensive ones caught my eye lol
03/02/2012
MamaDivine MamaDivine
Quote:
Originally posted by Jul!a
Mostly having to return things to Eden, and all of those have gone well.
Im actually returning two of my items to EF this week. My heart massagers started leaking after only a month, and its got this weird opaque look to it instead of the clear liquid. bad batch? But, they were super nice about sending me the prepaid shipping label!
03/02/2012
GONE! GONE!
Nope, not yet.
03/02/2012
Trepier Trepier
Luckily haven't had to worry about that before.
03/18/2012
LavenderSkies LavenderSkies
Quote:
Originally posted by MamaDivine
Has anyone ever had to actually cash in on one of the warranties that were provided by the company that made your products? If so, how did that experience work for you? Did you have any issues with them? What company was it?
I have never used one.
03/18/2012
Brandonn Brandonn
Not yet
03/23/2012
Total posts: 26
Unique posters: 24