What would you do with a smelly replacement for unexpectedly smelly merchandise?

albapuella albapuella
I had ordered a Je Joue Ami about three weeks ago. When it arrived, there was a strong, industrial plastic sort of smell to the toys. This was a concern to me as all the reviews I read for the Ami said that they *had* no smell. So, I arranged to have them replaced to the tune of $12 in shipping. I got my replacements yesterday, and these *also* have the same strong, industrial plastic smell.

So, I'm left with a conundrum. Do I try to get yet another replacement (making the total amount of money sunk into this purchase $62)? Do I try to get a refund (which would make it a total actual refund of $14)? Do I air them out for a while and see if the smell goes away on its own? Or do I take my chances using them anyway? What do you folks think?
Answers (public voting - your screen name will appear in the results):
Get another replacement!
Get a refund!
Gunsmoke , Redboxbaby , Akira , P'Gell , TheeGirlNextDoor , Ansley , Adriana Ravenlust , sweetpea12 , FHeemz , amazon , Girly Juice , karenm
12
Keep them and air 'em!
Lady Venus , Kayla , padmeamidala , Jul!a , El-Jaro , ToyTimeTim , cherryredhead88 , butterflygirlxo , Sir , toxie m , LostBoy988 , cujo467 , Coralbell , wetone123 , dovakiin1 , BBW Talks Toys , idunshire , PassionQT , ♥ Amanda ♥ , Dusk , Lio , ToyingCouple , liilii080 , Lummox , sexyintexas , softcoeur , Shellz31 , darthkitt3n , Airen Wolf , Illusional , |Scheibe| , Howells , sassyNsensual , DeliciousSurprise , Kdlips , Sex'и'Violence , Wyo Daisy , ToyGurl , AlaskanBeauty , meganthomas , Bunnycups , v23 , Ms. Spice , dbm6907 , mrs.mckrakn , ColorMeCute , PunkyB , Rain. , Retro.old , Envy , Anthony , Kkay , Menarae , GS500 , wafflewendy , null , Audax , Adriana Ravenlust , Interesante , SaraU29 , roskat , Bsquared , Silverdrop , LinToxic , sexynola , Azule , Missy May , Incendiaire , Petite Valentine , hyperballad , powerandintent , wrmbreze , aliceinthehole , SkinFlute , Passion plum , RoughToughCocoaPuff , FHeemz , Nacht Stern , Gina RPG Geek , bh253 , sodapin , Lovely Jubblies , PassionCpl , Dixiemomma , unfulfilled , Kitka , Pudyqat , amplified to rock , BrittaniMaree , Grellopop , xOhxSoxScandalousx , talkless , chicmichiw , Girly Juice , srexom , Fluffy Snuggles , KottonKandi , TaiCris
98
Keep them and use 'em!
Lady Venus , Kayla , Jul!a , El-Jaro , ToyTimeTim , cherryredhead88 , butterflygirlxo , Sir , toxie m , cujo467 , Coralbell , dovakiin1 , BBW Talks Toys , PassionQT , ♥ Amanda ♥ , Dusk , Lummox , shentel , darthkitt3n , Airen Wolf , Illusional , ToyGurl , meganthomas , Bunnycups , Envy , Anthony , wafflewendy , null , Bsquared , Azule , wrmbreze , bh253 , sodapin , unfulfilled , Kitka
35
Other idea!
Lady Venus , ToyGurl , PunkyB , Lizzy
4
Total votes: 149 (109 voters)
Poll is closed
05/24/2011
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Lady Venus Lady Venus
The smell could be coming from the packaging. I would air them out, give them a good scrubbing, then air them out again. I've had toys that smelled awful when I took them out of the packaging, but after washing and air drying them the smell went away.
05/24/2011
Jul!a Jul!a
Quote:
Originally posted by Lady Venus
The smell could be coming from the packaging. I would air them out, give them a good scrubbing, then air them out again. I've had toys that smelled awful when I took them out of the packaging, but after washing and air drying them the smell went ... More
This is pretty much exactly what I was going to say. Mine didn't have a smell right out of the box, so I'd air yours out for a while after a good scrubbing and see what happens.
05/24/2011
cherryredhead88 cherryredhead88
Could be the material, sometimes there is a smell at first.

You could definitely return them if you wanted to, Eden is fantastic with that stuff.
05/24/2011
butterflygirlxo butterflygirlxo
I say air them out (: the smell could be from the packaging.
05/24/2011
Sir Sir
The Ami should not have a scent since it's silicone - like others have said, it's probably from the packaging. Through use and airing it out, the smell should go away.

Good luck!
05/24/2011
Coralbell Coralbell
Mine had a plastic smell at first, but it went after a few washings. It wasn't very strong though, and was only noticeable when I put my nose right up to it.
05/24/2011
Jobthingy Jobthingy
JeJoue has its products in a plastic mold/shelf in the box that is shrink wrapped for safety. This means no air can circulate. If you just wash and air you will see it will be gone in no time.
05/24/2011
wetone123 wetone123
I've never had this problem at all with silicone. So everyones advice to you seems right to me.

If you ever get certain jelly toys (not all). I've had to wash the toy repeatedly and air out for weeks before it stopped making me ill to touch or smell it!
05/24/2011
Redboxbaby Redboxbaby
I have a REAL issue with smelly toys, so if I can not get rid of the smell (or if it is defective, doesn't work as expected, or turns out to be hazardous to use) and if it cost me more than $20, I ask for a refund or exchange. If it was less than that, I toss it.

I only put a dollar figure on it because to return things, it takes at least 30 minutes to mail a package at the Post Office(the post office line is out the door from open 'til close where I live).

Also, if you purchased this from EF, return shipping costs you nothing. You only pay shipping once when buying/returning/excha nging from EF. Gotta love Eden!
05/24/2011
idunshire idunshire
I would wash them and let them air out. Seems a shame to waste all that money...
05/24/2011
♥ Amanda ♥ ♥ Amanda ♥
I would wash it up really good, use it, and wash it again. I bet the odor will be gone then.
05/24/2011
Dusk Dusk
I would try washing and perhaps boiling them as well, then airing them out.
05/24/2011
liilii080 liilii080
Wash them with baking soda-it helps neutralize odors.
05/25/2011
sexyintexas sexyintexas
Quote:
Originally posted by albapuella
I had ordered a Je Joue Ami about three weeks ago. When it arrived, there was a strong, industrial plastic sort of smell to the toys. This was a concern to me as all the reviews I read for the Ami said that they *had* no smell. So, I arranged to have ... More
If I get something that smells, I wash it very good and let it air-dry then let it air out. Most of the time the smell goes away.
05/25/2011
TooSticky TooSticky
EdenFantasy offers free shipping on all RETURNS; go to their return policy or call their 1-800 phone number. I'd order a replacement and until something works, just keep returning. I have the same problem with the strong, chemical smell and have returned them before. Make sure you do so BEFORE the 60 days from purchase is up. Good luck in finding something that is satisfying to both your nose and you
05/25/2011
TooSticky TooSticky
Quote:
Originally posted by liilii080
Wash them with baking soda-it helps neutralize odors.
What a GREAT idea; I should try this, too!
05/25/2011
TooSticky TooSticky
Quote:
Originally posted by Redboxbaby
I have a REAL issue with smelly toys, so if I can not get rid of the smell (or if it is defective, doesn't work as expected, or turns out to be hazardous to use) and if it cost me more than $20, I ask for a refund or exchange. If it was less than ... More
The FREE shipping on returns is a great policy; it's hard to find on most other adult toy sites.
05/25/2011
TooSticky TooSticky
Quote:
Originally posted by cherryredhead88
Could be the material, sometimes there is a smell at first.

You could definitely return them if you wanted to, Eden is fantastic with that stuff.
FREE returns!
05/25/2011
Shellz31 Shellz31
That's a big loss to just get a refund. Plus the chances are, the next one will smell too.
I'd air out and wash them regularly. With a number of washes, the smell should hopefully fade.

I agree with Dusk - giving them a boil (as long as they are full silicone) should help a lot!
05/26/2011
Shellz31 Shellz31
Quote:
Originally posted by TooSticky
EdenFantasy offers free shipping on all RETURNS; go to their return policy or call their 1-800 phone number. I'd order a replacement and until something works, just keep returning. I have the same problem with the strong, chemical smell and ... More
That's not fully correct. Yes, returns within the US have free shipping, but if you have to return an item from overseas - you do it at ya own cost!
05/26/2011
shentel shentel
Quote:
Originally posted by albapuella
I had ordered a Je Joue Ami about three weeks ago. When it arrived, there was a strong, industrial plastic sort of smell to the toys. This was a concern to me as all the reviews I read for the Ami said that they *had* no smell. So, I arranged to have ... More
I would clean it with a toy cleaner and hopefully the smell will go.
05/26/2011
Adriana Ravenlust Adriana Ravenlust
My LayaSpot was REALLY smelly when I got it. that was forever ago and not quite silicone but it was odd. No one else had an issue like that. I figured it was cause it was in the UPS truck and I was living in Texas at the time. Breeding ground for stank. I washed it several times and let it air out to good effect.
05/26/2011
Jobthingy Jobthingy
Quote:
Originally posted by TooSticky
The FREE shipping on returns is a great policy; it's hard to find on most other adult toy sites.
Actually, if you are international it is not free. That is for US only.
05/26/2011
Airen Wolf Airen Wolf
Quote:
Originally posted by albapuella
I had ordered a Je Joue Ami about three weeks ago. When it arrived, there was a strong, industrial plastic sort of smell to the toys. This was a concern to me as all the reviews I read for the Ami said that they *had* no smell. So, I arranged to have ... More
How odd! My Ami has no smell...certainly not an industrial type smell!
05/26/2011
DeliciousSurprise DeliciousSurprise
I have the Ami, and the G-Ki and the MiMi from Je Joue and they all had that gross smell when I got them.

If you let them air out for about two days, the odor'll be gone. It's from the plastic shell thing that it's packaged in. If you wash it thoroughly and toss out the packaging, it'll be totally odorless.
05/26/2011
Kdlips Kdlips
ill keep it
05/26/2011
albapuella albapuella
Quote:
Originally posted by albapuella
I had ordered a Je Joue Ami about three weeks ago. When it arrived, there was a strong, industrial plastic sort of smell to the toys. This was a concern to me as all the reviews I read for the Ami said that they *had* no smell. So, I arranged to have ... More
Update: Thank you all for your suggestions I've aired them out and the smell is gone. I feel a little stupid for returning my first set, but live and learn, right?
05/29/2011
AlaskanBeauty AlaskanBeauty
That is what i usually do - wash it, let it sit outside the box - see what happens - the reason of the smell is almost always the package!
06/20/2011
v23 v23
Quote:
Originally posted by albapuella
I had ordered a Je Joue Ami about three weeks ago. When it arrived, there was a strong, industrial plastic sort of smell to the toys. This was a concern to me as all the reviews I read for the Ami said that they *had* no smell. So, I arranged to have ... More
Air them out and scrub them. The smell should go away, if not, I wouldn't use them...just to be on the safe side.
06/21/2011
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Total posts: 53
Unique posters: 47