No Longer Receiving Email Notifications

Illumin8 Illumin8
Whenever I submit a review, I always make sure that I have selected the option to receive notifications when there is a comment placed on it. Also, I often set alerts for discussions that I post in on the forums. The email notifications were working perfectly for me, until a couple of days ago. Now I am no longer receiving any email notifications for any activity, except for when I have a new follower. Any help is appreciated. Thanks!
09/11/2011
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Ansley Ansley
Jaimes let us know a couple of days ago that there were technical difficulties with the email/phone systems over at Eden. What I would do is go into my personal information and re-verify my email address and make sure in my "alerts" section that everything is as it should be. If it's still a problem in a couple of days, submit a support ticket.
09/11/2011
Illumin8 Illumin8
Thanks Stormy, I'll do that right now.
09/11/2011
Selective Sensualist Selective Sensualist
I've had that problem in the past. I was finally able to fix it by entering a different e-mail address into the system and saving it, and then going right back in and changing the e-mail address right back to the original address (the one at which I wanted to be receiving the e-mails). Entering a new e-mail address somehow fixed the problem so that I was receiving the alerts again.
09/11/2011
joja joja
You may also want to check your spam folder, occasionally important things end up there.
09/11/2011
Illumin8 Illumin8
Quote:
Originally posted by Selective Sensualist
I've had that problem in the past. I was finally able to fix it by entering a different e-mail address into the system and saving it, and then going right back in and changing the e-mail address right back to the original address (the one at ... More
Just tried this as well, so hopefully things may be fixed now. Thanks for the suggestion!
09/11/2011
Illumin8 Illumin8
Quote:
Originally posted by joja
You may also want to check your spam folder, occasionally important things end up there.
Thanks Prax, I checked my spam folder, and there's nothing there.
09/11/2011
- Kira - - Kira -
Quote:
Originally posted by Illumin8
Whenever I submit a review, I always make sure that I have selected the option to receive notifications when there is a comment placed on it. Also, I often set alerts for discussions that I post in on the forums. The email notifications were working ... More
I've been having this issue as well. Thanks for posting about it! Going to try some of the suggestions now.
09/11/2011
Illumin8 Illumin8
Tried all the suggestions, and still not receiving them at all. I'll submit a support ticket about it, I guess.
09/11/2011
Jul!a Jul!a
That's exactly what I was about to suggest. I'm only getting some of the notifications I should be getting, so I may do the same.
09/11/2011
wetone123 wetone123
I had been wondering the same thing! Thanks for posting this. I thought I was the only one having this problem.
09/11/2011
Eva Schwaltz Eva Schwaltz
I hope everything gets resolved soon.
09/11/2011
Waterfall Waterfall
I was just wondering about this. I thought maybe there was something wrong with my email, but I guess not.
09/11/2011
Redboxbaby Redboxbaby
Quote:
Originally posted by Eva Schwaltz
I hope everything gets resolved soon.
Me too. I'm having the same problem.
09/11/2011
sktb0007 sktb0007
Same here with review comments I've received. I assume since so many people are experiencing the problem, that it would need to be fixed at their office and not by the individuals? Just guessing of course lol
09/11/2011
Illumin8 Illumin8
Quote:
Originally posted by sktb0007
Same here with review comments I've received. I assume since so many people are experiencing the problem, that it would need to be fixed at their office and not by the individuals? Just guessing of course lol
It makes sense that it's a system-wide issue. Nevertheless, I've submitted a support ticket so that it's brought up by someone.
09/11/2011
Antipova Antipova
Same problem on my end---so I don't add to customer service's deluge, can anyone give an update on the status?
09/12/2011
aliceinthehole aliceinthehole
same issue with me, i guess it started over the weekend.


after checking into my 'email notifications' settings, i see that email notifications for comments is no longer an option. it's just not there.


there is an option to receive notifications from messages in your inbox and followers. that is all.


im sure this will be up and running soon.
09/12/2011
Redboxbaby Redboxbaby
Can someone from EF give us an update on this please?
09/13/2011
Ansley Ansley
Quote:
Originally posted by aliceinthehole
same issue with me, i guess it started over the weekend.


after checking into my 'email notifications' settings, i see that email notifications for comments is no longer an option. it's just not there.


there is an ... More
If you click on the bell next to your user icon, there is an option to set alerts for notifications to be sent when someone comments on your profile and three other options that I can't be bothered to remember right now...

Comments on reviews are set on the review itself.
09/13/2011
Jul!a Jul!a
Quote:
Originally posted by Redboxbaby
Can someone from EF give us an update on this please?
As of right now, we know there's a glitch and are working on fixing it. That's unfortunately about all the information I have
09/13/2011
Redboxbaby Redboxbaby
Quote:
Originally posted by Jul!a
As of right now, we know there's a glitch and are working on fixing it. That's unfortunately about all the information I have
Thanks for the info Sam. At least I know they are aware and hopefully it will be fixed soon.
09/13/2011
Illumin8 Illumin8
Quote:
Originally posted by Jul!a
As of right now, we know there's a glitch and are working on fixing it. That's unfortunately about all the information I have
Thanks Sam! Looking forward to receiving emails again, but understand how these things are!
09/14/2011
Jul!a Jul!a
Quote:
Originally posted by Illumin8
Thanks Sam! Looking forward to receiving emails again, but understand how these things are!
Thank you for your understanding and your patience. I know that this is frustrating, and it's nice to know you guys are patiently hanging in there with us
09/15/2011
Dawn (Lilac Distraction) Dawn (Lilac Distraction)
Yup. Same thing is happening to me.

Guess I'll try to fix it.
09/15/2011
leatherlover leatherlover
Same here, waiting patiently for the fix.
09/15/2011
leatherlover leatherlover
Woohoo, I just got 3 notifications! I did the email swap yesterday, but these emails came through this morning at 8:30.
09/16/2011
Illumin8 Illumin8
Yeah, I just got quite a few emails this morning! Looks like they've got it fixed. Thanks so much guys!
09/16/2011
wetone123 wetone123
Yay! I'm getting my emails as well! I'm so happy! Thanks Eden techs! You rock!
09/16/2011
Mistress Mandy Mistress Mandy
I still am not receiving anything through my main email account, I had to switch it to my secondary email that I really don't like using. Is there still a problem or is there something wrong on my end?
11/08/2011
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Total posts: 31
Unique posters: 17