We-Vibe Touch-Good news/bad news/good news

newfoundlust newfoundlust
We-vibe Touch
Related to: 
Just a quick note. My wife and I just purchased one of these at a shop while we were out of town two weeks ago on a whim. Good news/bad news/good news. The good news, she absolutely loves it. The vibrations are very powerful, it is easy for both me and her to hold during play, its vibration patterns are very nice, and its whisper-quiet. The other notable thing about it is that because of the way its designed, unlike a traditional bullet the vibration don't go into your hand/fingers, but rather to the clitoris or such other place as you want them. Now for the bad news. After only 4 uses, the charger mechanism has gone bad. The good news. Within 10 minutes after sending an email this morning to the folks at We-vibe up in Canada, I had a very nice customer service person email a couple of suggestions to try to fix it, then when they didn't work, she sent me a return authorization within another 10 minutes. The unit is being replaced. I do appreciate good customer service, and We-Vibe gets an A+. After we get the replacement, we will post a full review. We just hope that the new charger design (its a cap with 2 metal contact points that when you place onto the base of the Touch, which also has 2 metal contact points, magnetically grab each other) will hold up and that this was just an anomaly.
04/19/2011
  • It's Better Than Real! Buy 1 Dildo Or Anal Toy And Get 1 FRE
  • Try a luxury harness with a dildo and save 45% on a kit!
  • Better Price - Save 40%
  • Better Price Sale - Save 50%
  • Better Price Sale - Save 60%
  • 1
  • 2
  • 3
  • 4
  • 5
All promotions
agf agf
I have to agree about how fast their support service work. I had some questions regarding the charging system for the We-vibe and they took less than a day to send me some information.
04/20/2011
Jobthingy Jobthingy
You know why they are awesome.. cause they are from my home town and we are all awesome up here
04/20/2011
Shellz31 Shellz31
I have been eyeing this one up and have it on my wishlist to get in the near future.
Wonder how they would be if I had an issue over here
04/20/2011
newfoundlust newfoundlust
Quote:
Originally posted by Shellz31
I have been eyeing this one up and have it on my wishlist to get in the near future.

Wonder how they would be if I had an issue over here
Just for funs and grins why don't you try shooting them an email and see 1) how fast they respond and 2) what their service policy is for your location. As stated above, I had to send the toy back to the folks at We-Vibe so I had to pay for shipping to Canada. Given that is where the company is, they are likely even more used to dealing with "international" than some of the US companies just based on marketshare.
04/20/2011
amandaco2011 amandaco2011
I'm glad to know you were able to get good customer service. That always says a lot about the company.
04/20/2011
Pleasure Piratess Pleasure Piratess
I really want this but I'm a bit disappointed that EF doesn't have it in the teal... and that they seem to have it listed at the highest price around!? Its around $70 elsewhere, regular price.
04/21/2011
newfoundlust newfoundlust
Quote:
Originally posted by Pleasure Piratess
I really want this but I'm a bit disappointed that EF doesn't have it in the teal... and that they seem to have it listed at the highest price around!? Its around $70 elsewhere, regular price.
Use the 30% spring coupon sale for contributors. If you didn't get it, email them and they will email you back a code for it. Hurry though, its only good through this weekend.
04/22/2011
KaraSutra KaraSutra
The folks at We-Vibe are pretty amazing - I've had questions regarding their products in the past and never had to wait longer than an hour or so for a response. Maybe it's because they're Canadians (like myself ) or maybe it's just because they understand the importance of respecting their customers. Either way I've never been disappointed.
04/25/2011
newfoundlust newfoundlust
Quote:
Originally posted by KaraSutra
The folks at We-Vibe are pretty amazing - I've had questions regarding their products in the past and never had to wait longer than an hour or so for a response. Maybe it's because they're Canadians (like myself ) or maybe it's just ... More
As the OP, I agree, although I think its the latter as we are way down in the south US. On the other hand, while its a cool product, I emailed Ohmibod with a possible defect question on one of their products a week ago and have yet to get a response. Not the way to get more business from me.
04/25/2011
bluekaren bluekaren
I have the same type problem with my "touch" I hope I can get it fixed soon! I sent in a request to the site and I'll let you all know how it goes...
04/25/2011
Adriana Ravenlust Adriana Ravenlust
Quote:
Originally posted by Pleasure Piratess
I really want this but I'm a bit disappointed that EF doesn't have it in the teal... and that they seem to have it listed at the highest price around!? Its around $70 elsewhere, regular price.
That is odd. EF's prices are usually pretty competitive.
04/26/2011
newfoundlust newfoundlust
We are still waiting for a new product to be returned to us from a week ago. We hope it will get here next week so we can do a real review.
04/30/2011
CantankerousUnagi CantankerousUnagi
Good to know that you got it all fixed in the end. ^_^
06/23/2011
Misfit Momma Misfit Momma
I got this vibe a while ago (a month? Two? I have no concept of time so I really don't know, lol)

I played with it once, let it sit for a few days or a week, then tried to play again and the battery was dead so had to charge it. This happened maybe 5 times. (Already enough to annoy me. All my other rechargeables keep their charge between uses!)

Anyway, I think the toy is completely dead now. I've been trying to charge it for the last few days, and it won't turn on at all. Just makes a sickly sounding squeaky noise. At first I thought it was that the charger was getting bumped loose but now I'm pretty sure it's just not charging at all.

Good to see you have had success with with getting a replacement. I'm going to email them an see if I can get one too!
07/23/2011
KaraSutra KaraSutra
Quote:
Originally posted by newfoundlust
Just a quick note. My wife and I just purchased one of these at a shop while we were out of town two weeks ago on a whim. Good news/bad news/good news. The good news, she absolutely loves it. The vibrations are very powerful, it is easy for both ... More
The folks at We-Vibe are fantastic when it comes to customer service!
07/28/2011
Sailor6666 Sailor6666
Seems that everyone is so busy talking about their flat batteries that they have not actually even had a chance to try out the toy. Our experience was not what we expected. We also bought this with great expectations. She tried it solo but it would not stay in (she is not large)but it would just slip out, even difficult to keep in any position while we are together, I am an average seven inches so not too big or too small. We also found it difficult to find any setting which really hit the spot for her. The C shape is too far apart and very floppy so that when inserted the clit part is up in the air no where near giving any pressure or touch to the clit. Tried it while making love but it was not comfortable (lubed as instructed) it felt like a hard piece of plastic in a place it should not be. So no, I agree with some of the other reviews, overpriced and definitely not all it is hyped up to be. Will be gathering dust in the drawer till one of us turfs it out in the trash.
08/22/2011
Owl Identified Owl Identified
Quote:
Originally posted by Adriana Ravenlust
That is odd. EF's prices are usually pretty competitive.
Yeah, it's been a very rare occasion that I've used another shop since discovering EF because generally speaking they have the lowest prices. I went somewhere else for some Jollies because the prices were lower, but for virtually everything else they are either on par with other shops or even cheaper.
08/22/2011
oldman oldman
I agree--it is nice to know a company stands behind their products.
09/04/2011
lalapetitee lalapetitee
I'm hoping I will enjoy this and won't have any problems. I love that its pinpoint and darn cute!
11/12/2011
lalapetitee lalapetitee
Got it!
11/14/2011
LoveDove LoveDove
Quote:
Originally posted by lalapetitee
Got it!
How are you liking it? I stumbled across it tonight and now I'm eyeing it. Waaant. Hoping that it will be in the Black Friday/Cyber Monday sales.
11/22/2011
Love Perpetua Love Perpetua
Awesome that they have such good customer service.
11/30/2011
lalapetitee lalapetitee
Quote:
Originally posted by LoveDove
How are you liking it? I stumbled across it tonight and now I'm eyeing it. Waaant. Hoping that it will be in the Black Friday/Cyber Monday sales.
I like it a lot. I got to test it at a friends party and I must say wow. Only problem is its sticky and doesn't work well with pressure. Getting the MiMI and Salsa instead.
12/07/2011
lalapetitee lalapetitee
Quote:
Originally posted by Love Perpetua
Awesome that they have such good customer service.
12/07/2011
November November
Their customer service is excellent. I sent them an e-mail and they e-mailed me back the next day. I have the Tango and it loses a little power with the slightest bit of pressure. I've heard that the Touch completely loses all power if you apply enough pressure to it. Has anyone found this to be the case?
12/09/2011
lalapetitee lalapetitee
Quote:
Originally posted by November
Their customer service is excellent. I sent them an e-mail and they e-mailed me back the next day. I have the Tango and it loses a little power with the slightest bit of pressure. I've heard that the Touch completely loses all power if you ... More
I am getting the salsa in a few days. Hoping this doesn't happen since the tango shares the same motor.
12/09/2011
Rod Ronald Rod Ronald
Quote:
Originally posted by newfoundlust
Just a quick note. My wife and I just purchased one of these at a shop while we were out of town two weeks ago on a whim. Good news/bad news/good news. The good news, she absolutely loves it. The vibrations are very powerful, it is easy for both ... More
Had problems with the we-vibe II. Kinda scared me off all there other products all together
12/21/2011
Petticoats Petticoats
I love this like nothing else, but it is a glitchy little thing. The first one I got I exchanged twice because it kept losing power really fast. I finally wrote to We Vibe and got a nice email back that basically said, yeah, if you run it on high it doesn't go that long.

So I thought, I'll get a second one to act as understudy. But I had to exchange *that* one because it didn't fit into its charger. The one I got in exchange keeps turning off by itself, even sooner than the other one. I don't want to exchange it yet again, because I'm worried (a) that the postage costs from these returns will wipe out any profit EF is making, and I love them--don't want to run them out of business! and (b) that the good folks at EF will wonder if something fishy is up with me that I keep exchanging these vibes. Sigh...
12/21/2011
hyperballad hyperballad
Quote:
Originally posted by newfoundlust
Just a quick note. My wife and I just purchased one of these at a shop while we were out of town two weeks ago on a whim. Good news/bad news/good news. The good news, she absolutely loves it. The vibrations are very powerful, it is easy for both ... More
Bad charging systems are my biggest vibe hang up right now
02/19/2012
  • 1
  • 2
Total posts: 31
Unique posters: 22