Shipping Policy

Packaging, credit card statement
Orders are shipped discreetly in plain boxes or padded envelopes with “WEB MERCHANTS” on the label.

Your credit card statement will read "EF8885065516" or "WEB MERCHANTS".

Delivery Options and Costs
Standard: $3.99 or free for orders $39+
Expedited* (up to 5 business days): $7.99
3 day* (carrier estimate time in transit: 3 business days): $11.99
2 day* (carrier estimate time in transit: 2 business days): $14.99
1 day* (carrier estimate time in transit: 1 business day): $27.99
International (Canada): from $30.00
International (ROW): from $35.00

Shipping cost above may vary in some cases. Final delivery cost is calculated at checkout. Extra charges are applied to bulky items; the charges are reflected on the product page and in the shopping cart.

(*) All Expedited and Rush orders (1,2, and 3-day) are processed same day if placed before 2PM EST on a business day, and next business day - if placed after 2PM EST. Standard orders are processed within 2 business days.

For Expedited and rush orders (1,2 and 3-day) we use premium services from well established carriers USPS and UPS. In rare cases transit delays may occur. In such cases, we will make a claim on your behalf to request refund for the delayed delivery and we’ll return the money to you when the claim is processed by the carrier.
However, we cannot be responsible for service commitments by the carriers.

Time in Transit times are estimated by the carriers and not guaranteed.

Weekends and US federal holidays are not considered business days.

Shipments are processed Monday - Friday.

All shipments will be assigned a tracking number. Once the tracking number is assigned, please allow up to 24 hours for the tracking information to become available.

International Shipments
Customs forms will be filled with the description of “massager” and true value of the goods.
We cannot be held liable for any tariffs, import duties or international taxes that may be imposed outside the USA.

All items sold on the site are legal in the USA, we cannot be held liable if these items are seized or confiscated by Customs Agents in your country.

For pricing please refer to Delivery Options and Costs section above.