Je Joue = Best Customer Service!

Lucky21 Lucky21
I just wanted to post our story with working with Je Joue on a defective MiMi. We've had our MiMi since last December and it started not vibrating nearly as well even when fully charged. We contacted Je Joue via email and provided them with our proof of purchase and they promptly sent us out a new MiMi, and the newest generation at that. And it only took about 4 days for us to get our replacement. I have to say, that it's one of the best customer service experiences I have had and just wanted to let you know that it was super easy smooth and if any of you have any problems with your Je Joue products, let them know. Super awesome and easy to work with.
06/25/2012
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HB042 HB042
Quote:
Originally posted by Lucky21
I just wanted to post our story with working with Je Joue on a defective MiMi. We've had our MiMi since last December and it started not vibrating nearly as well even when fully charged. We contacted Je Joue via email and provided them with our ... More
Good to know! I've lost my charger for my SaSi, and just sent them an email myself. Hoping they can sell me another.
06/25/2012
Apirka Apirka
Quote:
Originally posted by Lucky21
I just wanted to post our story with working with Je Joue on a defective MiMi. We've had our MiMi since last December and it started not vibrating nearly as well even when fully charged. We contacted Je Joue via email and provided them with our ... More
That's excellent! I've been debating on whether or not to contact them because my MiMi that I got in February won't shut off all the time or let me scroll back down through the settings. While it still works fine, trying to get it to shut off is a pain in the behind (especially when I hadn't had problems with the buttons to begin with). Perhaps I should contact them sometime about it anyway.

Did you have to mail back your defective MiMi in order to get the replacement, or did they just send it to you first?
06/25/2012
travelnurse travelnurse
Great to hear about a company that likes to keep it's customers happy
06/25/2012
KrissyNovacaine KrissyNovacaine
That's so awesome! Thanks for sharing!
06/25/2012
HB042 HB042
Got an email back this morning, asking for my address to send a new charger to. Apirka, I'm confident you'll have a positive outcome with them. Seeing as how they're in the UK, I doubt they'll ask you to send yours back.
06/26/2012
Claire-Bear Claire-Bear
Yay! That's wonderful to know.
06/26/2012
Nacht Stern Nacht Stern
Quote:
Originally posted by Lucky21
I just wanted to post our story with working with Je Joue on a defective MiMi. We've had our MiMi since last December and it started not vibrating nearly as well even when fully charged. We contacted Je Joue via email and provided them with our ... More
Great story, thanks for sharing~!
07/02/2012
unfulfilled unfulfilled
I had a similar story I shared about Je Joue as well. I think they're a great company.
07/03/2012
SMichelle SMichelle
I'm glad to hear that you've had a great experience with Je Joue. My experience is much different, though.

I've been trying to contact Je Joue, but they aren't returning any of my e-mails, and there's no other way to get a hold of them. Can't say I'll be too anxious to do business with them again..
09/19/2012
bunniebunnie bunniebunnie
Great! I haven't had a problem with my G-ki but if anything goes wrong it's good to hear I can count on them.
09/19/2012
Total posts: 11
Unique posters: 10