Defective Jopen? Or run-of-the-mill Jopen...

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Defective Jopen? Or run-of-the-mill Jopen...

Lady of the Lab Lady of the Lab
I just received my Jopen today. I turned on the arms to make sure they would work; I noticed that the clitoral arm squeals on all the settings... is this normal?

Also I noticed a shiny discoloration on the left side of the same clitoral arm. Is this a normal discoloration during the factory process or something else?

I wanted feedback from the community before returning the vibe.
Answers (private voting - your screen name will NOT appear in the results):
Yes, I've noticed a squealing noise with the clitoral arm of Jopen vibes.
1
No, I've not noticed any squealing noise.
7
Yes, the discoloration is normal for factory-processed silicone.
No, the discoloration is unusual.
5
TGIF/Meh
Total votes: 13 (8 voters)
Poll is closed
04/12/2013
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Zombirella Zombirella
I haven't had either of those issues with any of my Jopen vibes.
04/12/2013
Rossie Rossie
Sorry to hear that. I received and inspected my Vr5.5 yesterday, there are no visual defects; and there are no extraordinary noises at all, when either one of the motors were turned on at any given speed, they sounded just like my other Jopen Vanity series rabbits.
04/12/2013
SydVicious SydVicious
Contact customer service... Jopen toys are not cheap. You much have gotten a lemon, I'm sure EF will help you out.
04/12/2013
SMichelle SMichelle
I only have one Jopen vibe so far, but I have not noticed either of the issues that you mentioned.
04/12/2013
edeneve edeneve
sounds defective to me. return for a replacement.
04/12/2013
*Camoprincess* *Camoprincess*
I agree sounds defective I have 2 Jopen Vanity vibes and none have sounded like that and haven't showed any defects in the silicone either. I have another coming to me soon as well and I will be looking it over as well. Sounds like you need to contact Customer Support for a replacement Jopens aren't cheap whether you paid with points or cash or both I would get a replacement on it.
04/12/2013
soapsud05 soapsud05
Quote:
Originally posted by Lady of the Lab
I just received my Jopen today. I turned on the arms to make sure they would work; I noticed that the clitoral arm squeals on all the settings... is this normal?

Also I noticed a shiny discoloration on the left side of the same clitoral arm. ...
Mine did none of that but it did break within 2 weeks.
04/22/2013
Nichole G. Nichole G.
I am not sure what the problem is. We do offer a 1 year warranty & and optional 10 year replacement guarantee.
Please visit link for more information.
05/21/2013
Lady of the Lab Lady of the Lab
Quote:
Originally posted by Nichole G.
I am not sure what the problem is. We do offer a 1 year warranty & and optional 10 year replacement guarantee.
Please visit link for more information.
I already returned the one I had previously for a replacement Jopen Vr5.5, but thank you for offering information.
05/21/2013
MrWill MrWill
Quote:
Originally posted by Nichole G.
I am not sure what the problem is. We do offer a 1 year warranty & and optional 10 year replacement guarantee.
Please visit link for more information.
Would seem to me Jopen (Cal Exotics) is sending out a bunch of malfunctioning toys lately. Maybe more product testing should be done. Of note that I can think of: Battery compartments that are too tight, Batteries that won't charge, toys that won't turn on at all.


Perhaps if instead of explaining that you have a warranty and a (for some more money) guarantee on your toys, you could have some one with quality assurance or R&D look into issues.


Luxury toys can only be considered luxury if they work out of the box, if not they are just expensive paperweights.
06/05/2013
Al Bloom Al Bloom
Quote:
Originally posted by MrWill
Would seem to me Jopen (Cal Exotics) is sending out a bunch of malfunctioning toys lately. Maybe more product testing should be done. Of note that I can think of: Battery compartments that are too tight, Batteries that won't charge, toys that ...
Thank you everyone for your comments and suggestions. I thought I would chime in here to bring some clarity to the discussion from our side of the fence Combined, California Exotic Novelties and sister company JOPEN ship over 1.25 million units a month. We do have a procedure in place that samples every shipment from the various factories that we employ, and we do notice defects which never leave our dock. With sampling, and our Warranty Program, we run at less than 1/2 of 1% defectives on a monthly basis....even Toyota can't match those figures! What we find most interesting is that of the 1/2% returns that we get back, more than half are not defective at all. The biggest problem is batteries not installed properly. I am sure any mainstream small appliance manufacturer would tell a similar tale....sometimes people just have remorse or made a bad choice, and hope that we will replace it with another item of their choosing, something we do not do unless the returned item is part of a bigger problem with QC...something we have not experienced, but I suppose it could. Bottom line, no excuses. We hope that everyone takes advantage of our Warranty, and gets a functioning product. We know that hard earned cash is going towards pleasure product purchases, and we do our best to gain and maintain your trust. Thanks everyone, Al Bloom
06/07/2013
PropertyOfPotter PropertyOfPotter
Quote:
Originally posted by Al Bloom
Thank you everyone for your comments and suggestions. I thought I would chime in here to bring some clarity to the discussion from our side of the fence Combined, California Exotic Novelties and sister company JOPEN ship over 1.25 million units a ...
I've received several products from Jopen, and have had several issues.

4 from the Vanity line.
1 from the Ego line.
3 from the Key Ceres - Two had battery compartments SO SMALL that it took me HOURS of frustration trying to remove them. The other, is the Pyxis that won't charge.
1 from the Envy line - This won't charge as well and others are having the same issues.

So, out of the 9 Jopen toys I've received, four of them have had major issues. This isn't some little thing. I'm not installing my batteries improperly and I'm not trying to receive a different product. I'm receiving toys that should not have been sent out because of major quality concerns.

Is it MY fault these toys aren't working properly out of the box? Absolutely not! So why should I have to pay money for a replacement product through the Warranty Program when the issue isn't my fault?

Thank goodness for the return policy here at Eden, otherwise I wouldn't bother with wasting my time with another Jopen item.
06/07/2013
MrWill MrWill
Quote:
Originally posted by Al Bloom
Thank you everyone for your comments and suggestions. I thought I would chime in here to bring some clarity to the discussion from our side of the fence Combined, California Exotic Novelties and sister company JOPEN ship over 1.25 million units a ...
Way to act friendly and nice and insult customers in the same reply Al! I'm sure us consumers are the problem... it couldn't have anything to do with things being put together in a factory in PRC (that's the People's Republic of China, everyone else) by underage factory workers, being supervised by an overworked manager who is told to how to do their job by whichever factory owner is the lowest bidder would it? I mean.. as long as the samples they test before sending to you come back fine things are good right?

Now, I won't claim to know everything.. but when all I see for a new line is complaints about charging issues, toys not turning on, etc.... I would consider looking into things instead of brushing things under the rug. Perhaps that factory in the PRC used the right parts and materials for your QC units, and then switched to cheaper parts to keep their profit margin high (Everyone knows that it happens, so don't outright deny it).

So Al.. Yes, I'm irked that you come in here blowing smoke. Check your manufacturing process out, and find the problem. If there isn't actually a flaw, then look into better instructions. If there isn't a problem with the manufacturing process, or the instructions... then you can dump blame on the consumer.

Just a thought though, and I know it sucks to consider.. but maybe move the whole process back here to the US... You know, where we have people looking for work.. and it would make your products look better? ;-)
06/07/2013
Al Bloom Al Bloom
Quote:
Originally posted by MrWill
Way to act friendly and nice and insult customers in the same reply Al! I'm sure us consumers are the problem... it couldn't have anything to do with things being put together in a factory in PRC (that's the People's Republic of ...
So sorry if you felt I was in any way blaming the consumer....I was just stating 100% true facts, and not blowing smoke anywhere. Based on our data, and the due diligence we do with our factories (ones we have been dealing with for 20 years) we do not have an overall problem...we have a 1/2% problem. So sorry you have had such bad luck with our products. I will tell you that US manufacturing has been tried several times with vibrating products...we just aren't there yet, although it would be a proud badge to wear. Whatever we can is sourced in the USA like our packaging, printed materials,component parts, non-vibrating life-like dongs. Vanity by JOPEN was made in the USA...but it was not expected to be a huge volume item, so slow turn-around was ok. For any of our high volume products, the USA manufacturers who would consider making for us quoted double the cost or more. Everyone wants made in the USA goods, including us, but at unrealistic retail prices, we cannot be competitive. It is most unusual for one person to have so many issues with a single line, so I would love to see and replace the defectives at no charge just to be able to study them. Contact me at al@calexotics.com believe me, I do not mind.
06/07/2013
PropertyOfPotter PropertyOfPotter
Quote:
Originally posted by Al Bloom
So sorry if you felt I was in any way blaming the consumer....I was just stating 100% true facts, and not blowing smoke anywhere. Based on our data, and the due diligence we do with our factories (ones we have been dealing with for 20 years) we do ...
It will take me far less time and patience to send back my defective items directly to Eden for replacement. While I appreciate your willingness to study them at no charge, it will take much longer for me to receive my replacements. Unless you can guarantee that my replacements will be at my door in the same amount of time that they are when Eden replaces them, I will be going through Eden.

Two of my products from the Key line, I no longer have. I currently have the Key Pyxis and Envy One that need to be replaced. Let me know as I will be sending them out soon.
06/07/2013
MrWill MrWill
Quote:
Originally posted by Al Bloom
So sorry if you felt I was in any way blaming the consumer....I was just stating 100% true facts, and not blowing smoke anywhere. Based on our data, and the due diligence we do with our factories (ones we have been dealing with for 20 years) we do ...
Unrealistic retail price, huh? I think what you meant is "We can't build them for $9 and sell them for $119 if we manufacture in the US."


Do you know why the United States manufacturing capabilities lag behind China?

Because companies shipped their manufacturing work to China/wherever was cheapest.

It's a simple case of atrophy and profit management. It's cheaper to send a job overseas and pay transport costs than to manufacture a much more dependable, body safe toy in the United States. Because no one used American manufacturing, the whole process atrophied.

I promise, I get where you are coming from. I realize profit is important to any company, and I realize no matter what is said it is going to be spun in the absolute most positive way possible. I just expect more out of a subsidiary of a company that named itself after a state that is a part of the United States. I think a more fitting name would no doubt be Chi-Exotics.

One thing to add, is I love the phrase due diligence:


due diligence

So, in essence: Due diligence means "Hey, we cover our asses. Keep buying"

Thanks for that tidbit!
06/07/2013
Lady of the Lab Lady of the Lab
Final Update: I did receive a replacement Vr. 5.5 from EF. However, I'm still not that impressed with Jopen. It's quite possible that I'm going to return this one too. :/
06/07/2013
*Camoprincess* *Camoprincess*
I have the Jopen Lace an the batteries are a pain to get out. I also just returned the VR15 cause the clitoral bullet was getting really warm after 5-10 minutes of play.

I love the other Jopen products I do have that actually work
06/09/2013
Total posts: 19
Unique posters: 12