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Thank you everyone for your comments and suggestions. I thought I would chime in here to bring some clarity to the discussion from our side of the fence Combined, California Exotic Novelties and sister company JOPEN ship over 1.25 million units a
Thank you everyone for your comments and suggestions. I thought I would chime in here to bring some clarity to the discussion from our side of the fence Combined, California Exotic Novelties and sister company JOPEN ship over 1.25 million units a month. We do have a procedure in place that samples every shipment from the various factories that we employ, and we do notice defects which never leave our dock. With sampling, and our Warranty Program, we run at less than 1/2 of 1% defectives on a monthly basis....even Toyota can't match those figures! What we find most interesting is that of the 1/2% returns that we get back, more than half are not defective at all. The biggest problem is batteries not installed properly. I am sure any mainstream small appliance manufacturer would tell a similar tale....sometimes people just have remorse or made a bad choice, and hope that we will replace it with another item of their choosing, something we do not do unless the returned item is part of a bigger problem with QC...something we have not experienced, but I suppose it could. Bottom line, no excuses. We hope that everyone takes advantage of our Warranty, and gets a functioning product. We know that hard earned cash is going towards pleasure product purchases, and we do our best to gain and maintain your trust. Thanks everyone, Al Bloom
Way to act friendly and nice and insult customers in the same reply Al! I'm sure us consumers are the problem... it couldn't have anything to do with things being put together in a factory in PRC (that's the People's Republic of China, everyone else) by underage factory workers, being supervised by an overworked manager who is told to how to do their job by whichever factory owner is the lowest bidder would it? I mean.. as long as the samples they test before sending to you come back fine things are good right?
Now, I won't claim to know everything.. but when all I see for a new line is complaints about charging issues, toys not turning on, etc.... I would consider looking into things instead of brushing things under the rug. Perhaps that factory in the PRC used the right parts and materials for your QC units, and then switched to cheaper parts to keep their profit margin high (Everyone knows that it happens, so don't outright deny it).
So Al.. Yes, I'm irked that you come in here blowing smoke. Check your manufacturing process out, and find the problem. If there isn't actually a flaw, then look into better instructions. If there isn't a problem with the manufacturing process, or the instructions... then you can dump blame on the consumer.
Just a thought though, and I know it sucks to consider.. but maybe move the whole process back here to the US... You know, where we have people looking for work.. and it would make your products look better? ;-)