Originally posted by
I have a question? I just got my wedge/ramp combo and the page says about a case with handles... This I don't understand, mine don't have handles? Am I missing something?
Yes, you are missing something. You are missing the storage bags with handles that you were expecting as described on Edens product page. Liberator calls them gear bags. I didn't get mine either.
I purchased the combo and had this same issue months ago. Eden's product page showed that the gear bags were included with the combo. There was even a picture showing them. But my combo did not ship with the gear bags.
When I pointed out the discrepancy to Eden customer service way back in November, I was told the combo no longer comes with the gear bags. I asked if Eden would make good on the gear bags as described on Eden's web page. We went back and forth, but at the time Eden would not or could not provide the bags. I was simply told I could return the combo if I was not happy with it. We were quite pleased with the combo so there was no way I was going to return it. However, I was not happy with the way Eden handled the situation, but I did not feel like fighting over it. I figured I would simply add the gear bags to a future Liberator order.
At the time I was also told that Eden would update the website to reflect the changes. They removed the pictures showing the gear bags, but I see the product description page still suggests the storage bags are included. ???
We had the exact same problem again when my wife recently purchased the Liberator Wing from Eden. Eden's product page clearly states that the Wing comes with a plastic storage bag to protect the micro-fibre cover from dust and lint. In fact the page still says so, but once again...ours did not come with it.
I have read a recent reviewer who states that she did get the storage bag with her Wing. ???
So, there seems to be a bit of inconsistency here. I would love to get the storage bags as the black micro-fibre is not at all forgiving. It shows every little stain, piece of lint or hair.
Hopefully, somebody can provide some clarification as to what is or is not included.