Cracked piece

mep28 mep28
I've been out of town for the last month or so and placed an order while I was gone. I came back and picked up my order yesterday out of my mail box and one of my items has cracks in it. It's a glass piece so I'd rather not take any chances. Is there any way that I can get it replaced with a new one?
09/06/2013
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Lioncub Lioncub
You need to submit a support ticket and they will help you with the refund or replacement. The customer service team is great.
09/06/2013
mep28 mep28
Quote:
Originally posted by Lioncub
You need to submit a support ticket and they will help you with the refund or replacement. The customer service team is great.
Where and how would I go about doing that? I can't seem to find it?
09/06/2013
Ansley Ansley
Quote:
Originally posted by Lioncub
You need to submit a support ticket and they will help you with the refund or replacement. The customer service team is great.
That's actually not the way to do that.

OP: Go into the order history, find the corresponding order, open it and then scroll down to the bottom and look to your left. You'll see a link that says "submit support ticket" underneath Returns and it'll open a widget to fill out the info.

Just submitting a generic support ticket could cause a delay.
09/06/2013
Pete's Princess Pete's Princess
EF is great about returns for damaged items.
10/12/2013
Total posts: 5
Unique posters: 4