Wrong orders

Ash1141 Ash1141
Did you ever have eden send you a completely different object? Did you keep it or send it back?
12/14/2011
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indiglo indiglo
This has only happened to me once over the course of many, many orders. My entire order was correct except for 1 item. I opened a support ticket, and immediate arrangements were made for me to send the item back at no charge. They are going to send me the correct item, but it hasn't been in stock for a couple of months, so I'm still waiting.
12/14/2011
js250 js250
No, I have always had correct orders. I am very impressed at the speed and accuracy of the ordering and shipping.
12/14/2011
El-Jaro El-Jaro
If you ever get a wrong item shipped to you, please let us know! Send a support ticket in to tell us.

Go to "Contacts" in the upper left hand corner of the screen or here and select the order you had a problem with.

Our CS staff will do what they can to help!
12/14/2011
Jul!a Jul!a
Out of all of my orders I've only ever had that happen once. I got a pair of stockings instead of a condom case. Put in a support ticket and got it taken care of. I offered to send back the stockings, and they told me to keep them. I second JR though, if you ever get a wrong item, go ahead and put in a ticket.
12/14/2011
Eva Schwaltz Eva Schwaltz
This happened to me once. I ordered the Pink Swirl but got another Pink Passion Wand. I ended up just swapping the Pink Passion for something else.
12/15/2011
Shellz31 Shellz31
I've placed 33 orders in just over a year of being here and NEVER received a wrong item. My orders have always been perfect..... apart from a faulty toy.
12/15/2011
Total posts: 7
Unique posters: 7