Impossible to get free gifts even with correct subtotal?

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Impossible to get free gifts even with correct subtotal?

Peggi Peggi
Basically, I am unable to get my "free gift with every order" so no wipes, can't get either of the free gifts on the front page, because it says my subtotal isn't high enough...despite the fact that it totals to just over $87, and the most expensive free item requires a subtotal of $70+...soooo is anyone else having this issue? Has anyone figured out how to get around it? Because the last time I ordered, I was unable to get the usual wipes that I order, because I got a free assignment, and it said my subtotal had to be $0.01+, so I was okay with it, but c'mon now, I should at LEAST get my free gift if I'm spending almost $90 :/
04/29/2012
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Peggi Peggi
I tried to post a picture but it comes out too small
04/29/2012
DeliciousSurprise DeliciousSurprise
I had an issue like that a few days ago when I was placing an order; after I added another item to my cart it disappeared. I just gave it a try with the on sale MiMi and all three of the freebie promos right now. If I had the $70 toy in my cart, they all gave me the must-order-more-than-. 01 thing. If I took that out, it let me keep going. I'd definitely submit a support ticket for that if it's still giving you trouble, or give customer service a call when they open because it sounds like there might be a glitch.
04/29/2012
Peggi Peggi
Quote:
Originally posted by DeliciousSurprise
I had an issue like that a few days ago when I was placing an order; after I added another item to my cart it disappeared. I just gave it a try with the on sale MiMi and all three of the freebie promos right now. If I had the $70 toy in my cart, ...
Yeah I did get in touch with someone with a support ticket, because I've tried every removing and re-adding combination possible and still no-go
04/29/2012
lilly555 lilly555
Quote:
Originally posted by DeliciousSurprise
I had an issue like that a few days ago when I was placing an order; after I added another item to my cart it disappeared. I just gave it a try with the on sale MiMi and all three of the freebie promos right now. If I had the $70 toy in my cart, ...
Wow you can try for more than one free item at a time? I didn't know that was possible.
04/30/2012
lilly555 lilly555
Quote:
Originally posted by Peggi
Yeah I did get in touch with someone with a support ticket, because I've tried every removing and re-adding combination possible and still no-go
I had this problem a few day ago and had to go back to try again (it worked). What I found to be really odd was that it accepted my grabbing the item for a 70+ order but not the 'with any order' free product. This was wrong because my order was under 70 so I thought that was funky. Plus I didn't that item because it needed a lot of batteries...so I went with some wipes .
04/30/2012
DeliciousSurprise DeliciousSurprise
This is happening to me; I'm trying to buy the Smart Wand and it's arguing with me about every free item!
07/19/2012
Total posts: 7
Unique posters: 3