A few days ago, I was all excited to place my latest order, but just after the Paypal page, some kind of error seemed to happen and I was sent back to the EF homepage. My order doesn't show up in my Order Statuses, and Paypal doesn't show any record of the transaction, but the gift cards that I had used for the order show a $0 balance. I've submitted a ticket, but I'm just curious- has this ever happened to anyone else? I'm sad because I was even hurrying to get my order in by 2pm that day so I would get it by Friday, but now tomorrow is Friday and I'm still waiting to be able to order.
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Attack of the Disappearing Order- Has this ever happened to you?
Yes... pretty much the exact same thing happened to me 6 days ago now. I'm happy to say that after several conversations with customer support and several tickets submitted and a few days of patience that they have now reimbursed the gift card. It's just some sort of glitch in the system that happens sometimes I assume. Now hopefully when I resumbit the order it wont happen again.
My advice is just to have patience... they will reimburse you but they do take a while to look through the system for the order... but obviously there is no order because in my case no money moved from the Paypal account.
My advice is just to have patience... they will reimburse you but they do take a while to look through the system for the order... but obviously there is no order because in my case no money moved from the Paypal account.
03/04/2011
Total posts:
3
Unique posters: 3
Unique posters: 3