my bill

icutmyowngrass icutmyowngrass
I have ordered several toys and lingerie for my girlfriend from various web stores. I just ordered the Hitachi Wand for her the other day. All was good until the bill showed up. It was anything but discreet. I have never had that happen to me. The toy I purchased was the first and last time Eden. Thanks for putting that adult sex toy shop on my statement.
03/05/2012
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sweetiejo sweetiejo
Wow that's very odd I have never had that happen.
03/05/2012
Jaimes Jaimes
We appear on your billing statement as WM8005165506NJ. In paypal we appear as Web Merchants Inc. On packages, we appear as Web Merchants. On our prepaid return label, we also appear as Web Merchants.

I have had customers mistakenly put not so discreet instructions in the shipping instructions, which is intended for your courier. Otherwise, we operate as Web Merchants to maintain discretion on any "public" materials, such as the shipping label or bank statements.

Can you message me and let me know what your circumstances are?
03/05/2012
P'Gell P'Gell
Eden has NEVER shown up as "Adult Sex Shop" on any of my credit card statements. It shows up exactly the way Jaimes says it does. The delivery is in unmarked boxes with a return address from "Web Merchants" and the credit card statement is a list of numbers and letters.

You ordered it "the other day" and the bill showed up already? My credit card statements take at least a month to show purchases....
03/05/2012
SexyStuff SexyStuff
I've never had a problem with discretion, very odd.
03/05/2012
Jul!a Jul!a
Please do get in touch with Jaimes about this. I've been placing orders for years at this point, and I've never had anything other than Web Merchants show up on any bills.
03/05/2012
unfulfilled unfulfilled
We can't even message you privately to see if you go back to the forum to respond to Jaimes. This has never happened to me and I've been a member of EF for 6 months. EF is known as Web Merchants as Jaimes described.
03/05/2012
Illusional Illusional
Discretion is one of my favorite things about EF.
03/05/2012
wrmbreze wrmbreze
It has always shown up as Web Merchants for me.
03/05/2012
aliceinthehole aliceinthehole
Quote:
Originally posted by P'Gell
Eden has NEVER shown up as "Adult Sex Shop" on any of my credit card statements. It shows up exactly the way Jaimes says it does. The delivery is in unmarked boxes with a return address from "Web Merchants" and the credit card ... More
same here, never ever had this happen, and i have ordered from eden about 50x so far.
03/05/2012
Nazaress Nazaress
I have ordered many, many times from EdenFantasys, as have hundreds of other people. Their shipping and bill statements are 100% discreet. Everything says "Web Merchants, Inc." and nothing alludes to the fact that they're an adult store. Perhaps you added some compromising details in the shipping instructions or something similar. In that case, it wouldn't be EdenFantasys' fault. But there's no way they messed anything up because it's the same every time. "Web Merchants, Inc.", "Web Merchants, Inc.", "Web Merchants, Inc.". Message Jaimes like she said and I hope you can figure out what happened. Just know that you shouldn't abandon EdenFantasys for what happened because they are the best, most discreet, most helpful business I've ever come across.
03/05/2012
Airen Wolf Airen Wolf
I have to echo the other members in this! I have ordered from EF for 4+ years and I have never had ANYTHING ever turn up as anything but Web Merchants, Inc.
03/05/2012
VioletMoonstone VioletMoonstone
Every single box I've gotten has always said Web Merchant's inc. and I agree with everyone else about how discreet EF is with their payment/shipping.

But... I noticed that on my last order on my box's label in very tiny print the description said, "vibrating apperatus." So if anyone is squinting to look at the box and sees that I might be a little embarrassed. Weird thing is that it didn't have any toys in it, it was an order for a piece of lingerie. Maybe this is on every box and I just noticed that now? I know UPS needs some sort of a description of the item but if for some reason the box got lost I'd be a little embarrassed to be calling UPS back and forth about my missing "vibrating apperatus", if you know what I mean. lol

I'm pretty certain that's what it said but I returned the item with the original box so I can't remember now.
03/05/2012
CindyH CindyH
never had that happen
03/05/2012
Ansley Ansley
Quote:
Originally posted by VioletMoonstone
Every single box I've gotten has always said Web Merchant's inc. and I agree with everyone else about how discreet EF is with their payment/shipping.

But... I noticed that on my last order on my box's label in very tiny print the ... More
You are correct, it does say Massager Apparatus...but only on the RMA shipping label, not on the original shipping label. I just looked at a few of the PDF files I've saved from orders I've returned in the past when the item didn't fit me correctly. But, I think it's fairly discreet in nature. The only thing the UPS driver cares about is the barcode, and the only thing the UPS sorters care about are the zip codes. After awhile, when you're working in a shipping department all you see are "numbers", you stop reading the words unless there's a problem in general.
03/05/2012
Nora Nora
I have been embarassed by other company's shipping practices (like when the UPS guy was holding an 18" double dong in one of those white shipping "plastic bags"...he knew what he had in his hands...), but EF has never done anything to be anything but discrete. I would assume "you" marked it in your checkbook or something (my bf uses Quicken and labeled the EF "code" as EF for his records).
03/05/2012
- Kira - - Kira -
Echoing what everyone else has said. Everything shows up as Web Merchants and always has for me. The only time there's anything that I would consider less than discreet is when returning an item (when it says "massager apparatus"). I don't get embarrassed easily so if I ever have to call and say my massager package has disappeared, I'll live. LOL
03/05/2012
icutmyowngrass icutmyowngrass
I am sorry for making a false accusation. I ordered two different items on the same day that were exactly the same price. After going over the bill with my girlfriend, we found the, Web Merchants and the other company.

Again, sorry for the BS.

Great fast service. My girlfriend really enjoys the wand. Thanks.

PS. I mentioned a few days ago when I got the wand. It's been a little over two weeks and I got the statement yesterday. Just clearing that up for whoever mentioned that above.
03/05/2012
Ansley Ansley
Quote:
Originally posted by icutmyowngrass
I am sorry for making a false accusation. I ordered two different items on the same day that were exactly the same price. After going over the bill with my girlfriend, we found the, Web Merchants and the other company.

Again, sorry for the ... More
Thank you for posting this! It's good to know it was a simple case of mistaken identity. If you ever need anything else, don't hesitate to ask. We're always happy to help!
03/05/2012
Jaimes Jaimes
Quote:
Originally posted by icutmyowngrass
I am sorry for making a false accusation. I ordered two different items on the same day that were exactly the same price. After going over the bill with my girlfriend, we found the, Web Merchants and the other company.

Again, sorry for the ... More
Hooray! I'm so glad to hear we didn't disappoint!
03/06/2012
unfulfilled unfulfilled
Hooray, me to because you guys are the best company I have ever come across.
03/06/2012
P'Gell P'Gell
I wondered if the OP got Eden mixed up with an other company. Other companies are not always all that discreet.

I'm glad it was settled.
03/06/2012
Total posts: 22
Unique posters: 17