There are numerous posts about this. Just search "returns" in the search bar at the top and you'll be met with many, many pages of topics. Here are a few that I thought you may be interested in reading:
Anyone else thinks its disturbing Eden allows returns on Dildos?
^ this thread has 38 responses. A few you may be interested in:
- Returned items are sent back to the manufacturer and destroyed, with a refund given through their wholesale agreement. Used items are never resold.
-To put your hearts more at ease, even our receiving area for those packages is very well separated from the main warehouse. We don't play the resale game. That's just gross. And super illegal. The receivers also have a nice big supply of gloves and masks for their protection. But it's important to us that you guys feel like we are a business you can trust, which is why we have our return policy in place. Your needs are our priority.
and a few more threads for your viewing pleasure:
Return Policy on Opened Items and Used items?
#AskEden - Do they re-sale returned products???
Used Items Return Policy Question?