#AskEden - What happens when products are returned?

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#AskEden - What happens when products are returned?

Sodom and Gomorrah Sodom and Gomorrah
What happens when someone returns a product such as a toy? Is it then resaleable? What is the process? Hmmm.
08/25/2012
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They have some special department that handles that. I know it was explained at one point in time. No, they don't resell them.
08/25/2012
AHubbyof2SexualMinds AHubbyof2SexualMinds
It's a good question, I've wondered about that as well. Certain items are non-returnable and I thought it might be because of the materials used and how the item couldn't truly be 100% cleaned at that point.
08/25/2012
apryls apryls
Quote:
Originally posted by Sodom and Gomorrah
What happens when someone returns a product such as a toy? Is it then resaleable? What is the process? Hmmm.
Hey Kindled Fuego,
I don't work for Eden but I have been around the industry and I can tell you that some places don't even take returns, but in no way, shape or form are the products resold. It has to do sanitation and health issues. They don't know if something was used or not. Some comp send them back to the retailer and others just throw them away. Either way the comp is taking is taking a loss for a product that malfunctioned
08/25/2012
sktb0007 sktb0007
There are numerous posts about this. Just search "returns" in the search bar at the top and you'll be met with many, many pages of topics. Here are a few that I thought you may be interested in reading:

Anyone else thinks its disturbing Eden allows returns on Dildos?

^ this thread has 38 responses. A few you may be interested in:

- Returned items are sent back to the manufacturer and destroyed, with a refund given through their wholesale agreement. Used items are never resold.

-To put your hearts more at ease, even our receiving area for those packages is very well separated from the main warehouse. We don't play the resale game. That's just gross. And super illegal. The receivers also have a nice big supply of gloves and masks for their protection. But it's important to us that you guys feel like we are a business you can trust, which is why we have our return policy in place. Your needs are our priority.

and a few more threads for your viewing pleasure:

Return Policy on Opened Items and Used items?

#AskEden - Do they re-sale returned products???

Used Items Return Policy Question?

Returns
08/25/2012
Beck Beck
It is illegal to resell products of this nature. So, when they get any return, it has to go back to the manufacturer and be destroyed. It doesn't matter if you never opened the box you were mailed. (I am talking the box that is on your door step. Not any of the product boxes.) They can't resell it. The Manufacturer compensates Eden for the items that had to be returned, because it is usually a defective item, or something on the manufacturers part.
08/25/2012
Ansley Ansley
Quote:
Originally posted by sktb0007
There are numerous posts about this. Just search "returns" in the search bar at the top and you'll be met with many, many pages of topics. Here are a few that I thought you may be interested in reading:

Anyone else thinks its ...
Excellent answer! Thank you!

It is against Federal law to resell these items.
08/25/2012
puppylove puppylove
Quote:
Originally posted by sktb0007
There are numerous posts about this. Just search "returns" in the search bar at the top and you'll be met with many, many pages of topics. Here are a few that I thought you may be interested in reading:

Anyone else thinks its ...
Another reason why Eden is the sex shop I trust! Even with returns you guys are great
08/25/2012
Sodom and Gomorrah Sodom and Gomorrah
Thanks for all the great info. That's super good to know.
08/25/2012
Total posts: 9
Unique posters: 8