I agree that some of the owners are totally clueless. The one thing that gets these cats to act more friendly and 'normal' is to simply play with them three times a day with cat toys, believe it or not. Most of their owners never play with them.
Awesome show. Jackson even cried once while talking about how the mean cats at the animal shelter get euthanize because no one will adopt them. He said they're only mean because they're scared. So sad.