Originally posted by
I have found discrepancies in product material listing also. I check on the toy packaging. If I have any issues, I honestly return it.
I've already returned it once before, when I got it sent back to me after carefully inspecting it to make sure it was okay, I threw out the box it came in cause it reminded me of the previous one which was clearly opened and used. When I bought the toy in October it came open with fingerprints, a hair and what looked like some kind of body fluid on it. I took pictures and sent in a support ticket horrified that I have received a possibly used toy.
this is the messages:
To: Support representative
SE083910 Spellbound stud curved jack (Pink Color)
Product clearly used and completely opened.
Lint and finger prints visible on product and inner packaging.
Tried to submit return request for a replacement product but the form would not allow me to click the bubble for replacement/exchange.
I'm attaching pictures of the damaged product.
I also need to have a UPS free return label printed out but as I said your form is not allowing me to chose exchange only refund, which I do not want. I wish to exchange this for a NEW UNOPENED UNDAMAGED PRODUCT.
Please allow the form to submit for exchange and send me a UPS free shipping label to return with this.
Please respond ASAP and help me to return my damaged product. Thank you.
This was there response:
From: Support representative
I do apologize about that. I do know the Cal Exotics usually have floppy tops that sometimes open during shipment. I did not see the lint and fingerprints that you spoke of but I believe what you are telling me. I have set up an exchange and emailed you a return label and packaging slip to send the item back.
(My camera sucks and couldn't show the detail enough for the lint and finger prints but the box was completely opened at the top with the inner plastic part halfway out the box and toy exposed. Maybe since the box was opened that far when they put it in there someone touched it but still that in itself mostly me trying to make excuses for EF because I don't mentally want to admit to the possibility of a used toy as that's just beyond gross.
Both of these incidents are making me wary and upset. I love this site and the community on here is like a fun vacation from real life with tons of friends and helpful info. I spend several hours everyday on here and got my friends and family to join and buy things as well.
How do I view photos I sent attached to a support ticket? I can't find the option to let me like on an email and I'd like to show you them.)