Broken Toy?

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Broken Toy?

oopsy oopsy
Have you ever gotten a broken toy from EF and what was your expirence?
Answers (private voting - your screen name will NOT appear in the results):
No, all mine are great
76  (67%)
Yes, I did nothing about it
16  (14%)
Yes, I contacted someone about it
22  (19%)
Total votes: 114
Poll is closed
04/04/2011
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sexygoddess sexygoddess
Never have. And hopefully I never will
04/05/2011
danellejohns danellejohns
I have not yet experienced this horror. But I wouldn't say that all my toys were that "great" either, if you know what I mean.

If it ever were to happen, I know the people at EF would be more then happy to help in rectifying such a situation.
04/05/2011
Willis2011 Willis2011
I recieved a broken one but just sent it right back and it took about a week and a half for a new one to arrive. They have an excellent return policy.
04/05/2011
bluekaren bluekaren
I got the High Intensity Bullet through the facebook promotion free, and it broke after only 3 days
I sent it back in for "exchange" and they refunded the shipping fee to me like it had been "returned". I called them and the girl on the phone yesterday said they would send a new one out today......
So ya! The customer service at EF is great. But a warning when sending things in for exchange, the procedure is a bit tricky and you may want to follow-up.
04/05/2011
Daniel & Brittany Daniel & Brittany
Quote:
Originally posted by oopsy
Have you ever gotten a broken toy from EF and what was your expirence?
While not exactly the kind of toy you mean, I bought the wind up masterbating monkey and while its not 100% broken its not 100% functional, that being if you wind it all the way up and keep tapping it, it works, and for what i paid for it thats good enough, i'm not going to waste any ones time on a 7.99 wind up toy lol. Besides it was part of a large order that had some "real" toys that i was VERY happy with! So I say why sweat it. The free gift they sent me more than covers the monkey right.

P.S. don't let this discourage anyone from getting a masterbating monkey, I got the Vivkie and her vibe as well and it works beautifully, Hilarious gags!
04/05/2011
liilii080 liilii080
I have twice. Once I was told I was out of luck. The second time I was told I could send the toy back in, but it's out of stock and has been for a LONG time so I just dealt with it (a bullet is replaceable).
04/05/2011
NarcissisticLust NarcissisticLust
I've never received a broken toy from EF but I have have had a broken bullet from another company. I wrote them an email explaining my situation and they sent a new product and were very nice about it. Hope you don't get any broken toys! Nothing more sad than waiting all that time just to send it back.
04/05/2011
kawigrl kawigrl
nope if i did i would return it they have a good customer service
04/05/2011
froggiemoma froggiemoma
no problems so far
04/06/2011
padmeamidala padmeamidala
Quote:
Originally posted by oopsy
Have you ever gotten a broken toy from EF and what was your expirence?
I've only gotten one toy so far and it was not broken. Hope that won't happen.
04/06/2011
barrettbn2 barrettbn2
havent had any issues
04/06/2011
sexygoddess sexygoddess
Ive never had a broken one
04/19/2011
callsignhusker callsignhusker
Never, not even a damaged one!
04/19/2011
link82 link82
Eden's customer service is great!
04/20/2011
ichwillwaffels ichwillwaffels
Quote:
Originally posted by oopsy
Have you ever gotten a broken toy from EF and what was your expirence?
Mine have been fine. If I did I would complain for sure and demand a refund.
04/21/2011
Daniel & Brittany Daniel & Brittany
I've gotten lots of orders from eden, All were good to go
04/21/2011
idunshire idunshire
I have a history of getting lemons, but I haven't gotten any from here yet! *fingers crossed*
04/21/2011
Jul!a Jul!a
I've had one or two that just didn't seem to work right, so I sent in a support ticket. One I returned, the other I exchanged for another one, and when I got it, it seemed to have the same problem.
04/22/2011
Ajax Ajax
My most recent purchase came with a toy that was a little broken and they let me exchange it no problem.
05/04/2011
PinkPedal PinkPedal
I have never gotten anything broken, have had a mix up with my package and they sent me another.
05/04/2011
indiglo indiglo
I've never had one arrive broken, no. However, I had one that quit working well within the first month. I sent in a support ticket, and within about 24 hours I was given all the info to exchange it. The exchange went beautifully. I was really, really pleased!
05/04/2011
SoBlue SoBlue
Quote:
Originally posted by oopsy
Have you ever gotten a broken toy from EF and what was your expirence?
well, i got the boss cock ring, it hasnt worked since the day i got it, but i got a mini bullet and it fits the ring perfectly and omg its wonderful!!!
05/05/2011
krisvida krisvida
Haven't so far, thank goodness!
05/06/2011
null null
I've gotten lube in a broken bottle, but so far no broken toys.
05/06/2011
Wondermom Wondermom
nothing broken so far, but I have exchanged something I got the wrong size of and it was extremely simple and the customer service was very helpful
05/08/2011
Kayla Kayla
I have, and Customer Service is great to deal with. It's a pain to send things back, but EF makes it free to send it back, and then they'll happily get you another product or exchange your product too. One of my books, right in the middle, restarted from page one! Oh man, that was so sad. EF took really great care of it though, and I have a book now that I read from front-to-back with no issues.
05/08/2011
Fuck it. Fuck it.
Quote:
Originally posted by Kayla
I have, and Customer Service is great to deal with. It's a pain to send things back, but EF makes it free to send it back, and then they'll happily get you another product or exchange your product too. One of my books, right in the middle, ...
I worked in a book store and have never seen that. Crazy. Haha.

I haven't gotten a broken toy yet, but I trust that if I did it would be taken care of. Eden is great.
05/30/2011
ToyBoy ToyBoy
Thankfully, that hasn't happened to me.
05/30/2011
Inwitari Inwitari
Haven't gotten any, hopefully I never will.
05/30/2011
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Total posts: 59
Unique posters: 57