Support of review program: Terms and conditions

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Terms and conditions

Please read the following terms and conditions of EdenFantasys Online Service Agreement carefully. By accessing the information on EdenFantasys site, you confirm that you understand, accept and agree to be bound by the terms and conditions of this Agreement. If you do not wish to accept these terms and conditions, you may not access EdenFantasys site. All references to EdenFantasys in this agreement shall include the www.EdenFantasys.com web site, WEB Merchants, Inc and its directors, officers, employees, consultants, shareholders, agents and attorneys as applicable. Access to EdenFantasys is restricted to the individuals 18 years of age and older.


ORDER LOGISTICS

Product Return Policies

Return policy can be found here.

Returning Videos
Due to the ease of duplication, video and audio discs (DVDs and CDs) are returnable only if the seal is unbroken. You may return unopened videos for up to 30 days after purchase. In exchange, you will receive either a store credit in the amount of the purchase (minus the cost of shipping and handling) or a replacement item of the same value. We can only accept opened videos for return if they are broken or defective, in which case we will send you another copy of the same video at our cost. We cannot offer credit or an exchange for a different product for any video that has been opened. Before you return any item, please contact our Customer Service Department at (888) 506-5516 M-F 9am - 5pm EST or submit a Support Ticket.
In your return package please include:
The packing slip
A note explaining the problem
A note stating whether you would like a refund or an exchange for another item.
Please allow up to 3 weeks to receive your replacement or refund. We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you have been and will be happy with our services.


Inventory information
We do not keep all merchandise in inventory, in our warehouses. We cannot guarantee that a product listed as "In Stock" will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. If any selected merchandise is temporarily out of stock, your credit card will not be charged until the merchandise is shipped to you. Please note: Any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost.


Back-orders (Out-Of-Stock Items)
Back-ordered merchandise includes items that are not currently in stock. In most cases, these items are on order from the manufacturers. When we receive the product, we notify you by email and ship it to you promptly. Back-ordered products usually come into stock within one to four weeks but can occasionally take longer. If your order is not ready to ship within 30 days, we will send you an update by email. If, for any reason, we determine that a back-ordered item will no longer be available, we will notify you immediately by email, cancel the item from your order and delete the item from our catalog. A refund for back-ordered items will be applied to your credit card within 1 business day. If payment was made by check or money order, you will be given a store credit. If you prefer a check refund, please contact us by fax at (609) 920-0332 or by mail at: Web Merchants, Inc., 574 Airport South Parkway Suite 300, Atlanta, GA 30349-8652 to request one.


Customs and Import Duties Information
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; EdenFantasys has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit for items seized by the customs service of any country.

Customer Care
EdenFantasys will make every effort to respond to your customer queries, feedback and order information as quickly as possible. However, due to fluctuating order volume, there may be delays in our response time to your request. Please submit any requests by using the email forms located on our 'Contact Us' page, and throughout the site. If you prefer, you can also fax us at (609) 920-0332 or send us mail at: Web Merchants, Inc., 574 Airport South Parkway Suite 300, Atlanta, GA 30349-8652.


PROMOTIONS TERMS AND CONDITIONS

General Information
Promotions are: Sales, Deals, Kits, Fantasy Baskets, Coupons and Discount Codes.We may introduce other price-reducing incentives intermittently, which will also fall under these terms and conditions.

Only one promotion can be applied to each product purchased from the website. For example: if you have a coupon discount code applied to a product and you consider purchasing that product in a deal or a kit (with a bundle of several other eligible products for the discounted price that applies to the deal/bundle), then you must choose which promotion to apply. You can purchase the product by choosing the kit or you can purchase each product from the kit a la carte and then apply the coupon to the selected product only. Please select the most effective option for your purchases.

Sale items. No additional discounts can be applied to items already on sale.

Expiration date. All promotions have an expiration date and time. You must place your order before the expiration date / time. We do not guarantee promotions after the expiration date.


Returning promotion products
Returns for refund will nullify your promotion savings.
For example:
Your purchased the following kit:
Regular price ($)
Product 1 $35
Product 2 $15
Product 3 $8
------------- -----
Subtotal: $58
Promotion: $-10
You paid: $48

After you received the kit, you decided that you didn't want Product 2 and you want to return Product 2 for a refund. In this case, your refund will be $5. The regular price of Product 2 is $15, minus the $10 promotion applied to the kit = $5.

Please note, that if you wanted to return a product that cost less than the promotion savings total, you will not be eligible to receive a refund. This would be the case if you wanted to return Product 3 in the example above.

This rule does not apply to exchange of exact item purchased. If one of the products is broken or defective, we will exchange it, for an identical replacement, free of charge within 60 days from date of purchase.


PRIVACY POLICY

Information Collection and Use
EdenFantasys is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. EdenFantasys collects information from our users at several different points on our website.

Registration
If a user chooses to register with our site, a user is required to give the following: a unique password, a unique user name and an optional email. This information is used to contact the user about the services on our site for which they have expressed interest.

Order
We request information from the user on our order form. Here, a user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Once the user closes their browser, the cookie simply terminates. We do not use cookies on Edenfantasys.com, however we can use them occasionally to collect demographic and technical information which is in no way linked to personal identifiable information.


Log Files
We use Log Files to identify IP addresses, browser type, domain name, date and time users have accessed edenfantasys.com. The data is used to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


Sharing
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We may, from time to time, partner with other parties to provide specific services that are of value to our users. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. We do not disclose any personally identifiable information about our users in our forums or in our messaging system. We inform our users through our 'Privacy Policy' page to be aware that if they voluntarily choose to disclose any personally identifiable information about themselves, that might increase their chance of receiving unsolicited emails from others. When any user is in a private chat room with one of our experts getting advice, no other user can view their chat. When a user sends a question to one of our experts via email, we may post that user's question and our expert's answer only after making sure that there is no personally identifiable information about the user.


Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our website.


Links
This website may contain links to other sites. Please be aware that EdenFantasys is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Contact Us
We use email links located on the ’contact us’ page to allow you to contact us directly with any questions or comments you may have. We read every message sent in. We directly respond to messages related to customer orders. For all messages that do not relate to customer orders, we may file your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your explicit permission.


Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.


Surveys and Contests
From time to time, our site requests information from users by surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code and age). Contact information will be used to notify the winners and award prizes. By law, we are required to post the names of contest winners; please be aware of this prior to entering into any of our contests. Survey information will be used for purposes of monitoring or improving the use of this site and the users' satisfaction.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information through the website, their information is protected both online and offline. Our staff will not disclose any customer information, names or purchasing information to anyone outside of EdenFantasys, unless required to do so by law. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry -- SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, which is its designation when you are just "surfing." While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desks. When they return, they must re-enter their password to regain access to your information. Furthermore, all of our employees are kept up-to-date on our security and privacy practices. Every quarter, EdenFantasys conducts in-house trainings on our customer care policies so that our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment behind a locked cage. If you have any questions about the security at our website, you can submit a Support Ticket.


Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive emails with information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. If this is the case, please review the choices and opt out information below.


Site and Service Updates
We also send the user site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and with regard to issues relating to her or his account by email or phone.

Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

Choice/Opt-Out
EdenFantasys provides its users with the option of opting out of all mailings. Therefore, when there is a choice of using information for purposes other than what the information was originally collected for, EdenFantasys will present the user with an opt out box. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt out of receiving these communications by replying to unsubscribe in the subject line in the email or submit a Support Ticket. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.


Notification of Changes
If we change our privacy policy, we will post those changes on our ’Privacy Policy’ page which can be accessed throughout the site, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.


Discreet Product Shipping and Customer Billing
To further ensure your privacy, all of EdenFantasys's products are delivered in plain boxes, which list WEB Merchants, Inc. as the return address (and not EdenFantasys). Moreover, on your credit card balance statements, all charges to your account by EdenFantasys are also listed as WEB Merchants, Inc.


LEGAL TERMS

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of EdenFantasys or its content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of EdenFantasys and protected by U.S. and international copyright laws. All software used on this site is the property of EdenFantasys or its software suppliers and protected by U.S. and international copyright laws. The reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.


Trademarks
EdenFantasys, EDENFANTASIES, EXALTE, Butterflyvibes.com, Sex-toys.md, Adult-Toys.md and other EdenFantasys graphics, logos, and service names are trademarks of WEB Merchants, Inc., d/b/a EdenFantasys. EdenFantasys's trademarks may not be used in connection with any product or service that is not EdenFantasys's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits EdenFantasys. All other trademarks not owned by WEB Merchants, Inc. d/b/a/ EdenFantasys or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by EdenFantasys or its affiliates.


Use of site
You may use or download material displayed on this website for noncommercial, personal use only. You must retain all copyright and other proprietary notices displayed on the materials contained in the website. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written permission by EdenFantasys. You may not use any "page-scrape," "grabber," "spider," "robot," "deep-link" or any other program, automatic device, algorithm or methodology which accomplishes the same things, in order to access, acquire, copy, or monitor any portion of this website. Any use of the website which results in the depletion of website infrastructural resources is prohibited. When you use the website for an authorized purpose, you should include all proprietary notices without changing or hiding them. EdenFantasys and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including and without limitation, if EdenFantasys believes that customer conduct violates applicable law or is harmful to the interests of EdenFantasys and its affiliates. Please check these Terms from time to time, as Edenfantasys may change the Terms without notice and such changes are effective as of the time of posting.


18 U.S.C. 2257 Compliance Notice
All models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained in EdenFantasys.com(the "website") were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct is merely simulated. With respect to all visual depictions displayed on this website, whether of actual sexual conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. EdenFantasys.com is not the primary producer (as that term is defined in 18 USC §2257 and 28 C.F.R. 75 or subsequent case law defining such) of any of the visual content contained in the Website. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.

18 years and older
This website is intended solely for viewing by an adult audience. By continuing to view any material contained within this website, you are stating and acknowledging that: You are an adult over the age of 18. You will not allow anyone under the legal age of 18 to have any access to materials contained within. You are voluntarily continuing to view this site and will be exposed to material of an adult nature. If you are not comfortable with this, please close this page.


Reviews, comments, stories
EdenFantasys enables its users to post reviews, comments, stories and other content to the site. By posting reviews, comments, stories or other content to the site, you grant EdenFantasys and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivatives works from, distribute and display such reviews, comments, stories or other content throughout the world using any media. By submitting your name with any review, comment, story or other content to EdenFantasys, you expressly state that you grant EdenFantasys and its affiliates and sub-licensees the right to use the name that you have submitted. You further state and warrant that your posting of reviews, comments, stories and other content to EdenFantasys site as well as any future usage, reproduction, modification, adaptation, publishing, translation, creation derivatives works from, distributing and displaying will not infringe upon or violate the rights of any third parties. You further state and warrant that the holder of any rights, including, but not limited to, moral rights to such content, has completely and effectively waived all such rights and validly and irrevocably granted you the authority to grant the license as described above. You also permit any subscriber to access, display, view, store and reproduce such content for personal use. Subject to the foregoing, the owner of such content placed on EdenFantasys site retains any and all rights that may exist in such content.
Copyright complaints

EdenFantasys and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us in writing at: Web Merchants, Inc., 574 Airport South Parkway Suite 300, Atlanta, GA 30349-8652.


Risk of loss
All items purchased at EdenFantasys are being shipped in accordance with a carrier's shipping contract. This means that the risk of loss and the title to such items is going to be passed to a purchaser upon our delivery to a carrier.


Disclaimer
This site is provided by EdenFantasys on an "as is" basis. EdenFantasys makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, EdenFantasys disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. EdenFantasys will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. You may view or use EdenFantasys subject to the terms and conditions of this Agreement. You may download or print a copy of any information provided by EdenFantasys for your personal use only. Any other use in framing, downloading, or printing a copy of any information provided by EdenFantasys is expressly prohibited unless prior written consent is specifically provided by the holder of the copyright of the information and by EdenFantasys. EdenFantasys does not guarantee or warrant that EdenFantasys is free of viruses or other code containing destructive properties. You are responsible for implementing reasonable measures to prevent the loss of code or data belonging to you. EdenFantasys does not assume any responsibility for your use of EdenFantasys. The information contained in EdenFantasys may change rapidly. The information contained in EdenFantasys may be out of date, and may contain incorrect or incomplete information, or typographical errors. EdenFantasys does not make any expressed or implied warranties, representations, or endorsements, including any warranties of title or noninfringement of third parties' rights, or implied warranties, of warranties of merchantability and fitness for a particular purpose with regard to any information or merchandise provided by or through EdenFantasys, except as otherwise specified by EdenFantasys. EdenFantasys does not warrant the accuracy, timeliness or usefulness of any information or merchandise provided by or through EdenFantasys. EdenFantasys is not liable to anyone for any act or omission taken in reliance upon any information provided by EdenFantasys. You agree to fully defend and indemnify EdenFantasys from any legal action arising out of your illegal uses of EdenFantasys and/or its products or services. EdenFantasys may contain links to websites operated by other parties. Other websites may provide a hypertext link to EdenFantasys. EdenFantasys is not responsible for the content or performance of those websites. EdenFantasys does not operate or control those websites, and does not endorse or warrant any information, products or services provided through those websites.


Registration and Password
You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify EdenFantasys of any unauthorized use of your registration or password.