Return Policy

Please contact customer service for all return requests.

Within 30 days from the date of receipt:

Defective items

- will be replaced. A prepaid return label will be provided.

Unwanted items

- that have been opened can not be returned.

- that have not been opened can be returned for store credit. Customer is responsible for return shipping.

Undeliverable or packages returned to sender

- Shipping charges will not be refunded.


- EdenFantasys products carry a 90 day warranty, so if your item breaks within that time - please contact us for a replacement.
- Other branded products may carry a warranty from the manufacturer and are not covered by the EdenFantasys warranty.

Our loyal VIP customers - please use your private contact channels for resolving any issues that may arise.