RodeoH Panty Harness lace problems!

charletnarouh charletnarouh
If you own a lace RodeoH panty harness and have encountered any issue with the lace, I strongly encourage you to email RodeoH and complain!
I LOVE this harness for so many reasons. HOWEVER, after only two washings, according to manufacturer's instructions (machine wash gentle, line dry) the lace began to fray badly. The elastic in the lace "pops" and the elastic strings stick out of the lace and look really bad! And then the lace runs and gets holes.






I returned it to Eden and got a replacement which did the exact same thing. Unfortunately, the second one didn't begin to fray until after the 60 day return window was over. I emailed RodeoH, mostly to let them know that they have a faulty product or at least that their instructions needed to be changed, and received a rather unprofessional and snarky reply that they haven't received any other complaints about the product and they advised me condescendingly that lace needs 'very special attention in a super big way' and that I should research on Google about methods of washing lace properly. They offered me $20 off another harness but replacing the harness with another that will do the exact same thing wasn't really my goal. I'm rather disappointed in RodeoH for this since I followed their manufacturer's care instructions and they tell me that it's still my fault their product failed because I didn't do my homework. So, while I love the fit and look and function of this harness, I'm disappointed in the fragility of the product and in the company's lack of responsibility. If you choose this product, I recommend hand washing very gently! Currently, I'm investigating the possibility of having a seamstress or tailor replace the lace with a less fragile fabric that might stand up to wear and tear a bit better. I know I've seen other people with this or similar issues in forums and in reviews! If you have this harness and have had issues, please email RodeoH. They either need to change the product or change their care instructions provided with the product or maybe both! But if they don't know it's a problem, nothing will change!
04/16/2013
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kadelette kadelette
I haven't worn mine more than just trying it on yet but I'm so glad you posted this warning! I'll be extra careful and maybe handwash mine when it needs it. Thank you!
04/16/2013
eri86 eri86
'Super big way'? Clearly their customer support needs training in CUSTOMER SUPPORT AND EMPATHY. Yeesh.
04/16/2013
FieryRed FieryRed
That's a shame. I have worked in customer service, and how a company treats its customers is extremely important to me. They need to realize that replacing your ~$50 product would have cost them a lot less than all the sales they'll lose after you spread the word about how they treated you. I also can't believe they suggested that you should have cared for the lace in a different way than what THEY told you to in the care instructions.

That said, they never should have recommended machine washing for a product with stretch lace on it. I'm also guessing they didn't use ENOUGH of the lace on the product in question, as in the photo it looks like the waistband fits you well, but the lace appears stretched to its maximum. I've had delicate VS lace undies that did this even just after being worn once, without having washed them yet, so your issue is very likely with the lace and construction, not with the care method.
04/16/2013
Gunsmoke Gunsmoke
The RodeoH Panty Harness is a specialty product that has conflicting goals. The lace is an attempt to make the product feminine - but considering the product has to fit very tight to hold the dildo - it puts a lot of stress on the lace.

If you want longevity - go for a standard harness or the many RodeoH harnesses that do not have lace.

FYI we hand wash our panty harness and have not yet experienced this problem.
04/17/2013
FieryRed FieryRed
Quote:
Originally posted by Gunsmoke
The RodeoH Panty Harness is a specialty product that has conflicting goals. The lace is an attempt to make the product feminine - but considering the product has to fit very tight to hold the dildo - it puts a lot of stress on the lace.

If you ... More
The conflicting goals issue is a very good point. Perhaps a thicker, non-stretch lace should have been used, or the stretch lace should have been sewn over a stretch cotton panel of a different color in order to highlight the lace. Black lace over red or gray cotton would look great and work much better.

I'm still very disappointed to learn of the way custoemr service treated Charletnarouh.
04/18/2013
charletnarouh charletnarouh
Honestly, the only reason i like my Panty Harness vs. the RodeoH Brief is because of the cut. i could give a hoot about the damned lace. i want a solid black one in the same cut as the Panty. That would make me much happier.
Their customer service and unwillingness to even consider that they should do something as simple as changing their product labeling to prevent this problem in the future is incredibly upsetting to me.
04/18/2013
GONE! GONE!
Quote:
Originally posted by Gunsmoke
The RodeoH Panty Harness is a specialty product that has conflicting goals. The lace is an attempt to make the product feminine - but considering the product has to fit very tight to hold the dildo - it puts a lot of stress on the lace.

If you ... More
Agreed. Lace isn't a good idea for undergarments that require a lot of fabric strength unfortunately, as nice as it looks. I think a fabric with a lace print on it to look like lace would work better here.
04/18/2013
Total posts: 8
Unique posters: 6