Broken "freebie"

Victoria Waterman Victoria Waterman
I placed an order last week, which arrived yesterday. One of the promotional freebies- a compact mini vibe, was cracked around the base, and the power button wouldn't work. Has anyone ever gotten replacements for damaged/defective freebies?

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Lioncub Lioncub
You can probably submit a support ticket for it. I have never received a defective freebie but personally I wouldn't worry about was just that free.
Jan 8, 1:01 pm
Ansley Ansley
We'd be happy to replace the item for you! Just submit a support ticket concerning the item and we'll get a new one out to you.
Jan 8, 2:35 pm
Sera26 Sera26
I haven't had that issue but I've always been happy with EF's customer service.
Jan 9, 10:31 pm
Total posts: 4
Unique posters: 4