Orders Slow To Ship Lately

Cat E. Cat E.
Its taken my last few orders longer to ship. Right now its been almost two days and it hasn't shipped yet and that's normal for EdenFantasys. I'm NOT complaining but am wondering if anyone else is experiencing this. I don't believe Eden's 20% discount promotion that's going on now has anything to do with it.
09/06/2012
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Geogeo Geogeo
I know last week or the week before it was because they were down one person in shipping all that week. Perhaps that's the reason now too
09/06/2012
Ansley Ansley
Quote:
Originally posted by Geogeo
I know last week or the week before it was because they were down one person in shipping all that week. Perhaps that's the reason now too
We were down one person in customer service, our warehousing staff should all be there. We have had a lot of orders though.
09/06/2012
Khanner Khanner
Eden's also recently been having problems with the tracking numbers. See this thread. I don't know if this is still ongoing, but mine managed to ship on time despite the number being lost.
09/06/2012
Cat E. Cat E.
Thanks for the replies and for the link to the other topic! If my order hasn't shipped by tomorrow morning, I'll contact customer service so they can look into it. Perhaps it has already shipped.

Edited to say: I contacted customer service and was told that my package did indeed ship yesterday and that there was a problem with tracking numbers. She gave me the UPS tracking number too. If not for this forum, I'd have never know that, so thanks.
09/06/2012
Beck Beck
Quote:
Originally posted by Cat E.
Thanks for the replies and for the link to the other topic! If my order hasn't shipped by tomorrow morning, I'll contact customer service so they can look into it. Perhaps it has already shipped.

Edited to say: I contacted customer ... More
Glad to know yours is a glitch with the tracking.

I was going to mention that is seems like when there is free shipping for orders $35 and over, the orders are slower to process. I figure this is because more orders are being placed purely because of free shipping.
09/06/2012
Ansley Ansley
Quote:
Originally posted by Beck
Glad to know yours is a glitch with the tracking.

I was going to mention that is seems like when there is free shipping for orders $35 and over, the orders are slower to process. I figure this is because more orders are being placed purely ... More
Free shipping for orders over $35 is a constant, not a promotion.
09/07/2012
UpTheMiddle UpTheMiddle
I hope this isn't a constant. I am waiting for my item to be shipped.
01/02/2013
wrecklesswords wrecklesswords
I know that I'm kind of pulling this from the dead, but I just wanted to say that I realize sometimes things are slow, but I never even got an e-mail confirmation for my order nor did I get an e-mail notification that my order even shipped and when I checked today it apparently shipped yesterday. Already checked my junk mail box and it wasn't in there, either.
05/30/2013
surreptitious surreptitious
Quote:
Originally posted by wrecklesswords
I know that I'm kind of pulling this from the dead, but I just wanted to say that I realize sometimes things are slow, but I never even got an e-mail confirmation for my order nor did I get an e-mail notification that my order even shipped and ... More
Is it possible that your email address has become unverified? I know that mine used to do that after every time I placed an order, so if I didn't reverify before I placed my next order, I wouldn't get messages from EF. You can check here to see if yours is verified.

If it is, is it possible that you made a typo when you put in your email address at Checkout? I know that I've nearly misspelled mine when it wasn't verified, and I think that that might have caused the same problem. I mean, I am hypothesizing about everything, but could either (or both) of those possibly been the problem?
05/30/2013
Kitka Kitka
Quote:
Originally posted by Cat E.
Its taken my last few orders longer to ship. Right now its been almost two days and it hasn't shipped yet and that's normal for EdenFantasys. I'm NOT complaining but am wondering if anyone else is experiencing this. I don't believe ... More
I was just sent a DR assignment and accepted it this morning, the estimated delivery date is June 10th. At that rate I'll have one day to try it out and review it before the deadline is up.. Not very happy with EF at the moment.
05/30/2013
Ansley Ansley
Quote:
Originally posted by Kitka
I was just sent a DR assignment and accepted it this morning, the estimated delivery date is June 10th. At that rate I'll have one day to try it out and review it before the deadline is up.. Not very happy with EF at the moment.
My estimation date is the same and I'll have the shipment tomorrow, (the day after it ships), just like I always do. I'm sure yours will arrive the same number of days from shipment as it has in the past.

You can always send me a message and say "hey Stormy, it didn't arrive on time, can I get an extension on turning in the DR?". Can pretty much guarantee the answer will be "yes! of course!".
05/30/2013
Kitka Kitka
Quote:
Originally posted by Ansley
My estimation date is the same and I'll have the shipment tomorrow, (the day after it ships), just like I always do. I'm sure yours will arrive the same number of days from shipment as it has in the past.

You can always send me a ... More
Thanks, I'll keep an eye out for it.
05/30/2013
FlashFuchsia FlashFuchsia
I purchased my most recent order 2 days ago and it arrived today so....no, Eden's still really fast for me.
05/30/2013
wrecklesswords wrecklesswords
Quote:
Originally posted by surreptitious
Is it possible that your email address has become unverified? I know that mine used to do that after every time I placed an order, so if I didn't reverify before I placed my next order, I wouldn't get messages from EF. You can check here to ... More
Hmmm. I just checked and my e-mail is verified and no typos are present.
05/30/2013
Ansley Ansley
Quote:
Originally posted by wrecklesswords
Hmmm. I just checked and my e-mail is verified and no typos are present.
I just received the email for my order. I'm wondering if you should enter a new email address, verify it, and then resubmit the original email address. I know it's a pain but if that still doesn't work, let me know and we'll troubleshoot on the backend.
05/30/2013
wrecklesswords wrecklesswords
Quote:
Originally posted by Ansley
I just received the email for my order. I'm wondering if you should enter a new email address, verify it, and then resubmit the original email address. I know it's a pain but if that still doesn't work, let me know and we'll ... More
Hmm, very good idea. I will try that out.
05/30/2013
PassionCpl PassionCpl
I put an order in yesterday am (3 June). It's now 6pm on the 4th and it's still 'pending', so things still seem slow even now.
06/04/2013
SMichelle SMichelle
Quote:
Originally posted by PassionCpl
I put an order in yesterday am (3 June). It's now 6pm on the 4th and it's still 'pending', so things still seem slow even now.
Hmm..
things seem quick for me.

I placed an order at around 2am, and got an e-mail stating it had shipped at noon today.
06/04/2013
PassionCpl PassionCpl
Quote:
Originally posted by SMichelle
Hmm..
things seem quick for me.

I placed an order at around 2am, and got an e-mail stating it had shipped at noon today.
Oh great, now my paranoia can kick in!
06/04/2013
John E W John E W
Canadians get shafted! Haha. We get no free shipping what so ever no matter the amount of order! Shipping wise. It takes forever to get an order. Usually like 2 weeks for me.
Mind u I do like the toy prices and the environment. That's what keeps me cumming back!
06/04/2013
PassionCpl PassionCpl
Well I've cancelled my order and resubmitted... 3 times!! Now each time I resubmit it, two of the lingerie items that I add in a M show as M for each step of the ordering process until I pay, then they change to size S!!! (And yes, I've submitted a support ticket)
06/04/2013
SMichelle SMichelle
Quote:
Originally posted by PassionCpl
Well I've cancelled my order and resubmitted... 3 times!! Now each time I resubmit it, two of the lingerie items that I add in a M show as M for each step of the ordering process until I pay, then they change to size S!!! (And yes, I've ... More
How strange!!
06/04/2013
never shy never shy
Mine have always been quick
06/04/2013
Total posts: 24
Unique posters: 14