The New Intimacy

#AskEden - Does Eden ship on Saturdays?

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Contributor: SneakersAndPearls SneakersAndPearls
So, I placed an order last night and didn't expect it to be shipped (USPS) until Tuesday because of the holiday. This morning, I was very pleasantly surprised to see that it supposedly shipped today. But I thought Eden doesn't ship on Saturdays? Am I seeing confirmation that it actually shipped, or just that a label was printed?
09/01/2012
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Contributor: js250 js250
I am surprised as well--I thought they were closed on weekends. It is possibly the label printing, but keep your fingers crossed!
09/01/2012
Contributor: travelnurse travelnurse
I didn't think so but since it's a holiday weekend maybe since they are closed on Monday. I have to check the status on my Tiani now!
09/01/2012
Contributor: Ryuson Ryuson
(Review Program Mentor)
Quote:
Originally posted by travelnurse
I didn't think so but since it's a holiday weekend maybe since they are closed on Monday. I have to check the status on my Tiani now!
I had the same thing come up! Maybe the warehouse is working the weekend since it's one of the biggest retail holidays? I really don't know!
09/01/2012
Contributor: SneakersAndPearls SneakersAndPearls
Quote:
Originally posted by Ryuson
I had the same thing come up! Maybe the warehouse is working the weekend since it's one of the biggest retail holidays? I really don't know!
Fingers crossed. Not that the extra early day really matters, but... who doesn't love getting their packages early?
09/01/2012
Contributor: ellieprobable ellieprobable
Wow, I have an order that I made on Tuesday and another on Thursday and neither have shipped. I wonder what is going on.
09/01/2012
Contributor: deltalima deltalima
Quote:
Originally posted by SneakersAndPearls
So, I placed an order last night and didn't expect it to be shipped (USPS) until Tuesday because of the holiday. This morning, I was very pleasantly surprised to see that it supposedly shipped today. But I thought Eden doesn't ship on ... more
I've placed orders on Fridays and they weren't shipped until Monday so I don't know.
09/01/2012
Contributor: Pixel Pixel
Quote:
Originally posted by ellieprobable
Wow, I have an order that I made on Tuesday and another on Thursday and neither have shipped. I wonder what is going on.
Hey, me too. My order from Thursday is still processing, not shipped.
09/01/2012
Contributor: Beck Beck
Quote:
Originally posted by Pixel
Hey, me too. My order from Thursday is still processing, not shipped.
Hummm... that is weird. I remember seeing Kindred comment in another thread that this happened to him, but he got the package as expected. So, be sure to keep a look out even though the order says processing.

I too was surprised to see my two orders from yesterday shipped today. YAY! That means they will be here Tuesday.
09/01/2012
Contributor: Ryuson Ryuson
(Review Program Mentor)
Quote:
Originally posted by Beck
Hummm... that is weird. I remember seeing Kindred comment in another thread that this happened to him, but he got the package as expected. So, be sure to keep a look out even though the order says processing.

I too was surprised to see my two ... more
I checked my order status and it says that it's certainly at the post office. It seems like, maybe just for the busy weekend, Eden has been doing Saturday shipping!
09/02/2012
Contributor: SneakersAndPearls SneakersAndPearls
Well, I checked the status again this morning, and according to the post office, it's still "electronic shipping info received." However, since the post office doesn't update very often, that doesn't mean anything.

I'm just super impatient.

EDIT: I see now that it actually made it to the post office. So I'll get it a day early...I think. As long as they are running their trucks over the weekend. Happy dance!
09/02/2012
Contributor: Khanner Khanner
Quote:
Originally posted by Pixel
Hey, me too. My order from Thursday is still processing, not shipped.
Glad to see I'm not the only one this is happening to.
09/02/2012
Contributor: Ilya Ilya
(EdenFantasys)
Hello everyone, I'm here to answer your questions.
1st - we did process orders on Saturday. USPS was picked up, as it's a working day for them; UPS sat until today.
2nd - some of your orders appear to be still in process/not shipped. We did have an issue with tracking numbers making their way back to the order management system. So, unless held up by backorder or verification, your order was shipped as scheduled. I have a list of all tracking numbers, we'll upload them to the system ASAP.
I can message/email you your tracking information directly, just message or email me (ilya@edenfantasys.com ) your order# and first/last name!
09/04/2012
Contributor: Ilya Ilya
(EdenFantasys)
Quote:
Originally posted by ellieprobable
Wow, I have an order that I made on Tuesday and another on Thursday and neither have shipped. I wonder what is going on.
Both shipped on time, I replied to your support ticket.
09/04/2012
Contributor: Ilya Ilya
(EdenFantasys)
Quote:
Originally posted by Pixel
Hey, me too. My order from Thursday is still processing, not shipped.
I can't find your order, please contact myself or customer service for an update.
09/04/2012
Contributor: PropertyOfPotter PropertyOfPotter
I have an order that I placed on the 30th and another I placed on the 31st and neither of them are showing up that they've shipped. It's actually showing that I can still modify/cancel if I would like.
09/04/2012