#AskEden - Support Ticket Response Time

transboy transboy
Is the current response time to support tickets still 24 hours on average, or have other people also recently experienced a delay?

I sent a support ticket last Thursday (the 12th), and I still haven't had a response. I know that I shouldn't expect a response over the weekend, but that's still been two business days without a response. It's about a slightly urgent matter - I was given conflicting information about whether or not an order went through, which means I can't place it again until I get some help.

I know that there are the options of using the customer service live chat support or of calling EF, but I live in Australia and due to time differences, I'm asleep during EF's business hours.
07/16/2012
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Dixiemomma Dixiemomma
Quote:
Originally posted by transboy
Is the current response time to support tickets still 24 hours on average, or have other people also recently experienced a delay?

I sent a support ticket last Thursday (the 12th), and I still haven't had a response. I know that I ... More
that happened to me once , some how my ticket went to the email of someone that no longer worked for them... email them again
07/16/2012
Petite Valentine Petite Valentine
Quote:
Originally posted by transboy
Is the current response time to support tickets still 24 hours on average, or have other people also recently experienced a delay?

I sent a support ticket last Thursday (the 12th), and I still haven't had a response. I know that I ... More
Send in another ticket. Reference the original ticket number which might help them track down what happened to it.
07/16/2012
transboy transboy
Quote:
Originally posted by Petite Valentine
Send in another ticket. Reference the original ticket number which might help them track down what happened to it.
Thanks for the advice, I just sent in another support ticket. Hopefully that will finally get some results!
07/17/2012
AskEden AskEden
Sorry for the delay on your response time.

Thankfully, we resolved the issue for you!

#AskEden
07/18/2012
transboy transboy
Quote:
Originally posted by AskEden
Sorry for the delay on your response time.

Thankfully, we resolved the issue for you!

#AskEden
No worries, thanks for all the help!
07/23/2012
Total posts: 6
Unique posters: 4