#AskEden - Order: "In process"

DoctorDrey DoctorDrey
Hello, I am very new to this site, and ordering things online in general, so I apologize if this has been asked before. On Sunday I placed an order, but got a message about the card not matching the billing address. Completely my fault, as I wasn't sure what the billing address meant and am using a friend's address to have my toy shipped without suspicion. I canceled the order, and resubmitted it yesterday, at what I though was before 12. I had forgotten that I'm in a different time zone. I've been a little paranoid and checking up on my order status constantly, and "in process" is all I ever see it say. Is that normal? What are the different status messages, and how long do they normally last for? I really hope it'll get here on Thursday-Saturday, since my schedule is hectic this week and I want to "pop it's cherry" with my girlfriend via Skype :c.
05/22/2012
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Peggi Peggi
Quote:
Originally posted by DoctorDrey
Hello, I am very new to this site, and ordering things online in general, so I apologize if this has been asked before. On Sunday I placed an order, but got a message about the card not matching the billing address. Completely my fault, as I ... More
Usually I allow 24 hours to 48 hours for it to say "in process" but that should change once they've seen the correction to your order and then it is ready to be shipped. If it takes longer than that I would definitely submit a support ticket but the timing sounds about right from what I've come to expect. Even if you get the order in before 12, you still would have to allow for them to actually physically see the order and have it filled and all, before that will change if that makes sense
05/22/2012
AskEden AskEden
Quote:
Originally posted by Peggi
Usually I allow 24 hours to 48 hours for it to say "in process" but that should change once they've seen the correction to your order and then it is ready to be shipped. If it takes longer than that I would definitely submit a support ... More
Great answer Peggi!

Also, keep in mind that shipments are sent M-F, not on weekends.

If you ever have a question about an order, please submit a Support Ticket.

#AskEden
05/23/2012
DoctorDrey DoctorDrey
Quote:
Originally posted by AskEden
Great answer Peggi!

Also, keep in mind that shipments are sent M-F, not on weekends.

If you ever have a question about an order, please submit a Support Ticket.

#AskEden ... More
Thank you guys very much!
05/23/2012
Total posts: 4
Unique posters: 3