HELP!

FaerieLove FaerieLove
So, I'm done all my shopping and only own $3.25 so I put in my visa info and go to finish my check out and I get:

Too many invalid payment attempts
We are sorry for the inconvenience.
Your credit card has been declined by bank too many times.
For the security reasons we cannot allow any more attempts in this session.
Here is what you can do:
Save your shopping cart into a wish list and try again later.
Print out your order and send it by mail with the check or money order.
Get assistance from customer service by calling toll free (888) 506-5516 9AM-5PM EST M-F

So I think...okay? I call and check my visa, it's fine. Nothing up with it. So I use my pay pal...Same thing happens... So now Im annoyed and really want those items because one of them is a gift.. So I just go and cash in 3.25 of my points to a gift card...then redo my transaction so that I now owe nothing...so I go to check out an such and I get:

Too many invalid payment attempts
We are sorry for the inconvenience.
Your credit card has been declined by bank too many times.
For the security reasons we cannot allow any more attempts in this session.
Here is what you can do:
Save your shopping cart into a wish list and try again later.
Print out your order and send it by mail with the check or money order.
Get assistance from customer service by calling toll free (888) 506-5516 9AM-5PM EST M-F

How is that possible when I dont have to pay anything because my order now has been paid off with gift cards that I used, what is going on!?
09/10/2011
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Jul!a Jul!a
Oh dear, that is quite the conundrum! I highly suggest submitting a support ticket about it. Customer service can get to it Monday morning and be able to help you, but Rachel and Jaimes are fantastic and should be able to get everything sorted for you.
09/10/2011
dv8 dv8
You could try using a different browser.
09/10/2011
Naughty Student Naughty Student
Quote:
Originally posted by FaerieLove
So, I'm done all my shopping and only own $3.25 so I put in my visa info and go to finish my check out and I get:

Too many invalid payment attempts
We are sorry for the inconvenience.
Your credit card has been declined by bank too ... More
I got that message once or twice in the past also, I waited 24 hours and redid my order and it worked.

Basically you might have tried to pay off the balance with your card and put in some info wrong and then tried again and it didn't work so the website basically is freezing any attempts you make to put your order through. Just wait to tomorrow and you'll be able to put it through then
09/10/2011
FaerieLove FaerieLove
Thanks love, I shall fallow your orders. I submitted a support ticket as well.
09/10/2011
Jaimes Jaimes
I hope their advice helped, since it's right on if wrong info is entered, but I also recommend clearing cache and cookies if you are noticing little hiccups.
09/12/2011
Total posts: 6
Unique posters: 5