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My purchase was cancelled long before it was scheduled to ship and within 4 hours of making the original online purchase. The order was made at approximately 1:00AM Christmas morning and cancelled approx 4 hours later. Six days later, the credit
My purchase was cancelled long before it was scheduled to ship and within 4 hours of making the original online purchase. The order was made at approximately 1:00AM Christmas morning and cancelled approx 4 hours later. Six days later, the credit for the cancelled transaction has still not been submitted to the credit card. EF's website and its representative state that credits for cancelled or returned items processing time depends on the bank and should take 3-5 business days. If I wasn't an accountant with extensive retail and credit card processing knowledge, I would say okay, except it's not. In my case, there is no bank involved. The card used was a prepaid AMEX gift card and its balance depends 100% on the merchant(s) actions. When a charge is processed by the merchant, the card balance decreases. When a credit is processed by the merchant, the card balance increases. When I asked EF about the credit status, the representative only parroted the website's misleading statement concerning order credits. The efficiency with which EF's e-commerce system operates is excellent, so the lapse in processing credits for cancelled or returned item orders has to be by design - a management decision to employ business practices that, while not illegal, are an insult to the idea of an EF "community". This was my first experience with EF and, unfortunately, my last. Their inventory and site are impressive, however, their business practices are, well, questionable. Simply put, they are slimy.
I work for another online retailer (not EF) and when you pay with a prepaid giftcard, it does NOT only process based on the merchant's speed--prepaid card funds need to be processed back in by the card company, even if funds are released, just like with a regular card.
It can take up to THREE WEEKS for those funds to become available again because prepaid cards are not typically styled to have funds processed back onto them. EF COULD reach out to the company with you to give them a verbal release, or fax a release letter to have those funds released immediately, but a lot of the time there is very little that can be done.
Even if it was going to take the normal 3-5 business days to release, that time has not yet elapsed. If a charge was placed on Christmas (Dec 25th) the first banking holiday was Dec 27th, because banks took the 26th as their observant day. The first business day was the 27th, then the 28th, third the 29th, fourth the 30th. That is FOUR banking business days--not five. You're jumping the gun.
Anyway, I'm not an accountant, and I don't work for EF, but there's really no reason to pitch a fit preemptively. You really should reach out to them by phone to see what more can be done.