#AskEden - Have you ever purchased an item off EF that came defective?

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#AskEden - Have you ever purchased an item off EF that came defective?

xOhxSoxScandalousx xOhxSoxScandalousx
Unfortunately, this has happened to me twice already. How about you? Has this happened to you? How many times has this happened?
Answers (private voting - your screen name will NOT appear in the results):
Yes this has happened to me before.
21  (49%)
No this has never happened to me.
22  (51%)
Total votes: 43
Poll is closed
04/19/2012
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Ciao. Ciao.
Hasn't been an issue at all for me. Everything that has come from Eden has been in great condition.
04/19/2012
Badass Badass
Nope, not yet.
04/19/2012
Kitka Kitka
I've only had one defective assignment item so far. Nothing I've bought myself has come defective.
04/19/2012
michael scofield michael scofield
nope if they are defective return them call and complain
04/19/2012
Various Various
I got a defective vibrator, but it was as a free gift so I wasn't upset about it. It looked cheap too so I didn't bother to try to exchange it as I'm sure I wouldn't like it.
04/19/2012
Apirka Apirka
Other than a scratched glass piece, I've had 2 defective items that I received. My cousin got me a Salsa and when I received it, it wouldn't charge or turn on and even had a weird divet in the tip of the toy. The other was the male version of the Love Handle (it's just black and the purple one-female-was out of stock). It wouldn't cycle through all the functions or turn off, the button pushed all the way in and wouldn't come back out, and the tip with the button and covering the batteries became very hot within a minute or two. Thankfully Eden was awesome and refuned us for both those defective toys.
04/19/2012
xOhxSoxScandalousx xOhxSoxScandalousx
Quote:
Originally posted by michael scofield
nope if they are defective return them call and complain
Yes I've returned these items already and got brand new ones in return, but was just wondering if this has happened to anyone else. It sucks when you get all excited for a toy and then it doesn't work. Lol. EF is very quick to help with any issues I've had so far. 'Tis why I love this site. They give excellent customer service.
04/19/2012
Beck Beck
I have had a few.
04/19/2012
spiceboy spiceboy
I rarely order vibrators/toys with batteries, so defects are less likely. There was one glass toy that had a few scratches, but I was so eager to use it that I ignored them, and they didn't effect use at all.
04/19/2012
ToyTimeTim ToyTimeTim
I have only had two, both of them were not so much defective but had more of a design flaw/bad finish. There was a pretty sharp seem on a P-spot toy, I had another one sent to me and it ha the same issue. The other had weld splatter all over the toy from the manufacturing process.

Other than that all of them have worked like they should.
04/19/2012
PeaceToTheMiddleEast PeaceToTheMiddleEast
No it has not happened to me yet and I hope it does not.
04/19/2012
Incendiaire Incendiaire
Luckily not yet, I hope I never do, as trying to return things would be a hassle with international shipping.
04/19/2012
Rossie Rossie
Thank goodness everything I've purchased are in good working order.
04/19/2012
unfulfilled unfulfilled
I haven't had an item sent to me defective. My first Mimi quit working properly but I was able to return it and get another, and haven't had any issues.
04/19/2012
AskEden AskEden
Quote:
Originally posted by xOhxSoxScandalousx
Unfortunately, this has happened to me twice already. How about you? Has this happened to you? How many times has this happened?
If you ever get a defective assignment, make sure you send an email or on-site message to Partners@EdenFantasys. com right away. We want to make sure reviewers get solid products to review.

If you get a defective or damaged product in an order, make sure you contact Customer Service right away. We want to make sure people get what they pay for and not a damaged or defective product.

#AskEden
04/19/2012
Shellz31 Shellz31
Yes, I've had at least 4 toys that were. I've had defected lingerie too, but it's just not really worth my time and effort to send the lingerie back. High priced toys I do.
04/19/2012
*Camoprincess* *Camoprincess*
Yes I order the optimum power vibro sucking stroker for my boyfriend and it came in cracked on the outside shell. I wanted to see how it pumped and what not so we could use it when he got home when he pulled it out the box it fell apart!!!!!! It was VERY easy to return but sadly I got a shattered one back in return so this go around we did a full refund!!!!

Also I ordered a Ohmibod for me I...I tried it with the Iphone and my MP3 Player on my phone worked fine then went for playtime worked fine then I was interrupted so I try using as a traditional vibe and it would turn off and never would vibrate to the music! I am currently getting that replaced as well!!!

EF Customer Service is AWESOME
04/19/2012
gloomybear gloomybear
not yet
04/19/2012
Love Obsessed Love Obsessed
I haven't had anything come defective but I haven't tried all of my battery operated toys so some may be defective and I'm more of a dildo girl so it would happen less with me anyway.
04/19/2012
deltalima deltalima
Quote:
Originally posted by xOhxSoxScandalousx
Unfortunately, this has happened to me twice already. How about you? Has this happened to you? How many times has this happened?
I get damaged or defective products often but after submitting a few support tickets which I think annoy the staff, I'll usually just use them if I can.
04/19/2012
spineyogurt spineyogurt
Nope but im sure theyd make it right
04/20/2012
jmex83 jmex83
Quote:
Originally posted by xOhxSoxScandalousx
Unfortunately, this has happened to me twice already. How about you? Has this happened to you? How many times has this happened?
actually, i haven't had any of my purchased items be defective, its usually the free gift that comes messed up. we did have a heart massager go bad within a month of using it just a handful of times tho. EF staff is really helpful though and took care of it asap
04/20/2012
cheesewizz cheesewizz
Quote:
Originally posted by xOhxSoxScandalousx
Unfortunately, this has happened to me twice already. How about you? Has this happened to you? How many times has this happened?
yep. it's happened a couple times to me. :/
04/20/2012
Hallmar82 Hallmar82
Yes, I have had a problem with a burned out vibe and dead batteries.
04/20/2012
Falsepast Falsepast
Kind of. I didn't buy it, it was a free gift, but it didn't work at all.
04/22/2012
socceras socceras
I am surprised at how many people have had defective items. Glad to say I have never had one.
04/22/2012
DeliciousSurprise DeliciousSurprise
I had one review that came defective twice, and one glass toy that shattered twice. Oh, and the Cake Sugar Scrub opened up THREE times in transit to me--after three I was like, "Whatever, I'm going to make this work already."

But given how many orders I've had, it's really only like 4% of the time that I have issues.
04/22/2012
Total posts: 28
Unique posters: 27