I Placed An Order Yesterday & It Hasn't Shipped....

js250 js250
I realize that customer service may be busy...but my order has not shipped and it was scheduled to go out today. Is there a reason for this to be held up or any issues? I cannot get in touch with customer support either.....
05/16/2013
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Mrs.Hellzapoppin Mrs.Hellzapoppin
Oh eek. I place 1-3 orders a week and sometimes even on a weekday, if i order it in the evening, i don't get the shipped email about 36 hours later, but that's rare. Curious to know how this pans out. I was going to order tonight, maybe I'll wait.
05/16/2013
The Vixen The Vixen
I've had orders that didn't go out on the days they were expected to before (a few times). I think when it happened for me it was because of high order volume and the order processing dept was a little backed up. They were days with big sales, or around holidays. There might be a higher volume of orders going on right now because of all the changes going on. I saw Stormy mention that customer service was a bit backed up right now, but hopefully everything gets flowing smoothly again soon.
05/16/2013
Adriana Ravenlust Adriana Ravenlust
I wouldn't worry if it's just a day.
05/16/2013
PassionCpl PassionCpl
Quote:
Originally posted by js250
I realize that customer service may be busy...but my order has not shipped and it was scheduled to go out today. Is there a reason for this to be held up or any issues? I cannot get in touch with customer support either.....
From what I've heard, you're far from being the only one.
05/16/2013
XxFallenAngelxX XxFallenAngelxX
I ordered yesterday afternoon and I haven't heard anything. I'm a little worried. It was a 161.00 order.
05/16/2013
Zombirella Zombirella
I've heard this from several people =/
05/17/2013
XxFallenAngelxX XxFallenAngelxX
Mine shipped. It's on its way to me.
05/17/2013
Ansley Ansley
I'm sure it will ship today.
05/17/2013
Trysexual Trysexual
I placed one yesterday am and go the email this am...so give it til the end of day maybe.
05/17/2013
Suzie Woozie Suzie Woozie
I placed my first ever order early yesterday morning and it's still showing "In process". I thought it was same day shipping?
05/17/2013
js250 js250
Still not shipping....now I am scared to make one today with the sale....
05/17/2013
snowminx snowminx
Quote:
Originally posted by js250
Still not shipping....now I am scared to make one today with the sale....
Hey maybe you should call them? I was afraid mine was going to be late last week and I called him and it got shipped later that day, if anything they can tell you if your things are being collected then and when it might be shipped if there's a delay.
05/17/2013
MrWill MrWill
I ordered yesterday. It was a LARGE order. It went out at about 4:30 this morning. Give it some time.. I know everyone is afraid of ordering and not getting their things.. but you have to consider (this is speculation on my part) that when they got rid of several admins it is also likely that some warehouse people were let go. Not to mention it being the Friday after the first payday of the month (when a lot of people have the money to be able to order).

05/17/2013
bog bog
Quote:
Originally posted by js250
I realize that customer service may be busy...but my order has not shipped and it was scheduled to go out today. Is there a reason for this to be held up or any issues? I cannot get in touch with customer support either.....
My order shipped late, too. I assume they're just backed up. Mine did ship and is in transit to me right now.
05/17/2013
Suzie Woozie Suzie Woozie
Mine is still 'In process'. I placed my order at around 10.30am yesterday (16th), so shouldn't the following apply to me?

"Orders placed: Before 3:00PM EST from Tuesday to Friday will be shipped out the same day (on Mondays: place order before 12:00PM EST for the same day shipping) "

link

This really isn't a good start to being an EF customer
05/17/2013
Ryuson Ryuson
I placed two this morning and they both shipped today! I really hope that yours go through okay. Did any of the products in your order go out of stock or anything? Did you use points, real money, or both? I also think that calling them may be a good idea.
05/17/2013
edeneve edeneve
sometimes my orders don't ship till the day after placing the order.
05/17/2013
Ilya Ilya
No need to worry, the systems were updated recently and 1 little mistake caused approximately 140 orders to not be updated with tracking numbers.
Your orders most likely shipped out on time. Customer service has been handling these issues all day and none of the orders were actually delayed. We'll do our best to upload the tracking numbers for you tomorrow.
05/17/2013
Suzie Woozie Suzie Woozie
Thank you for the update. I'll keep my fingers crossed
05/17/2013
js250 js250
Quote:
Originally posted by Ilya
No need to worry, the systems were updated recently and 1 little mistake caused approximately 140 orders to not be updated with tracking numbers.
Your orders most likely shipped out on time. Customer service has been handling these issues all day ... More
Thank you very much for taking the time to let us know!!!! It is greatly appreciated!
05/17/2013
Suzie Woozie Suzie Woozie
Quote:
Originally posted by Ilya
No need to worry, the systems were updated recently and 1 little mistake caused approximately 140 orders to not be updated with tracking numbers.
Your orders most likely shipped out on time. Customer service has been handling these issues all day ... More
That ended up being the case for me and I've now got my tracking number. Thank you again
05/18/2013
melissa1973 melissa1973
I ordered something this week and it arrived a few days after the order was placed.
05/18/2013
js250 js250
I will receive my item on Tuesday--thank you EF, I was getting pretty worried since you are usually right on the ball with the orders! Sorry for the doubt.....
05/23/2013
PeaceToTheMiddleEast PeaceToTheMiddleEast
Quote:
Originally posted by js250
I will receive my item on Tuesday--thank you EF, I was getting pretty worried since you are usually right on the ball with the orders! Sorry for the doubt.....
Glad to hear you will be getting your order but wow it has too this long. I have not had any issues with the ones I got last week and this week.
05/23/2013
Ayogirl230 Ayogirl230
give it a few and then contact admins
05/27/2013
Total posts: 26
Unique posters: 19