OMG Padded Mail Bags Not BOXES!

mpfm mpfm
My Eleven arrived...in a bag. There was minimal damage to the outer cardboard packaging of the toy. It's not something I would have kept, so not a big deal to me. However it is concerning that so many products and/or their storage boxes are arriving damaged. I hope this gets addressed.

BTW...the eleven...wowza, I don't know what I was thinking.
06/13/2013
PassionateLover2 PassionateLover2
Quote:
Originally posted by Airen Wolf
Ok I recently got two packages in the mail and both of them were padded mail soft side bags. I was concerned because well I had always gotten HUGE boxes and then had to figure out how to reuse them or recycle them. Our town doesn't have a ... More
It is concerning that so many products and/or their storage boxes are arriving damaged in plastic envelopes. While I hope this gets addressed, EdenFantasys IS going through cost cutting procedures that could have consequences as a result. You are right "....things be 'a changin'"
06/13/2013
PassionCpl PassionCpl
Just got a MiMi, a Oui and another Cake Beauty package in another envelope. The MiMi is fine although the outer box is a little worse for wear around the edges and corners. Once again, the Cake Beauty box is crumpled but there were no spills this time. That was lucky since the 'gift box' it comes in wasn't bagged separately from the other items.
06/13/2013
Sera26 Sera26
I just received my first padded envelope package. It was in great condition, without any damage.

In the past there have been times that my boxes were damaged. So when I placed this order (toys/lingerie), I didn't order any spillable stuff. I think I'll stick with having like items shipped together in the future as well.
06/13/2013
kat17 kat17
The envelopes are great for items like lingerie, books, or small non-breakable items (like small silicone or plastic items in the basic plastic clamshells). Not that shipping in boxes will 100% protect your purchases, but it does help keep the wear/tear down on the products' own packaging.

I received a Fun Factory toy yesterday shipped in a bubble envelope. The edges of the toy's box were slightly worn & parts of the inside of the box (where the toy is held in place) were worn/torn from it moving around in shipment. I know that can occur in a large shipping box just as well, but I was thinking, "If I had to return this it would look used, even though it's not." I was also concerned the toy might be damaged, a pity for such an expensive toy. Luckily it's just fine

Boxes are definitely better for glass & anything liquid, less chance of the item being crushed.
06/14/2013
SMichelle SMichelle
Jeez.. I'm surprised to hear that they're still using bags.

A friend of mine placed a very small order the other day, consisting of just one small clitoral vibrator, and that arrived in a super-sized box. I mean, like, the toy took up less than 20% of the box, and the rest was stuffed full of that brown packing paper. I was with her when she received it and had to laugh, because this one would've actually been okay shipped in a bag.

My last order arrived in a huge box, as well.
06/14/2013
snowminx snowminx
I don't know what to think....I love buying glass but I wasn't even going to get any with the crazy Friday deal because I have no idea if they would use a bag or not. I'm not buying glass products that come in a bag and can be damaged easily. I've never had a box that was out of shape or had a tears from my ups and if I'm buying someone $100 or more with a nice case I don't want it to be damages or have to drive a few miles out of my way just to return it when the box is the only thing damaged.
06/14/2013
VeganChick (is Gone) VeganChick (is Gone)
Quote:
Originally posted by SMichelle
Jeez.. I'm surprised to hear that they're still using bags.

A friend of mine placed a very small order the other day, consisting of just one small clitoral vibrator, and that arrived in a super-sized box. I mean, like, the toy took up ... More
This doesn't make any sense. I had an order with several items and they all came stuffed in a bag.
06/14/2013
sunflower sunflower
I read what Stormy said in the other thread by GoldenLion about packages with liquids being shipped in boxes. I had a bottle of lube with my order and it shipped in a bag (about a week after she posted that).

It did not spill or I'd ask for a replacement, but I am disappointed in the bag thing and still getting one after the issue was supposed to be fixed. I am kind of reluctant to order glass items right now because clearly the issue is not fixed.
06/14/2013
Zombirella Zombirella
They have changed the part in the privacy policy, it now says boxes and padded mailers, so the "bags" are here to stay.
06/18/2013
Lildrummrgurl7 Lildrummrgurl7
Quote:
Originally posted by Zombirella
They have changed the part in the privacy policy, it now says boxes and padded mailers, so the "bags" are here to stay.




That's my response. I'm tired of receiving damaged packaging. I shouldn't have to plan on sending back EVERY item for an exchange when my replacements will just as likely be damaged.
06/18/2013
TJtheMadHatter TJtheMadHatter
Quote:
Originally posted by Zombirella
They have changed the part in the privacy policy, it now says boxes and padded mailers, so the "bags" are here to stay.
NOOOOOO!!!!!! Damn it. My order was in a bag today and the plastic packaging was smashed to hell. There were holes in the bag. It was the Tantus T-Rex and Vamp. Fortunately they weren't damaged. The packaging for another order was even worse off. I ordered the Miho masturbator, and the box was no longer a box, and the toy was free in the bag. Plus, the Lelo box and Jopen box were also dented in the same order. Needless to say, I'm not a fan of the bags.
06/18/2013
Hummingbird Hummingbird
At least in my last padded package the glass dildo was in an inner padded package protecting it from the other contents and wrapped with bubble wrap inside the red velvet case it came with.
06/18/2013
VeganChick (is Gone) VeganChick (is Gone)
Quote:
Originally posted by TJtheMadHatter
NOOOOOO!!!!!! Damn it. My order was in a bag today and the plastic packaging was smashed to hell. There were holes in the bag. It was the Tantus T-Rex and Vamp. Fortunately they weren't damaged. The packaging for another order was even worse ... More
Oh my gosh! That is just unacceptable. I don't know how EF can justify this. If they don't want to ship properly then they should make the customers pay for shipping. I think most of us would be willing to if it means our products come undamaged. I am very disappointed. I thought EF cared more about their customers.
06/18/2013
Marie Hanna Marie Hanna
Quote:
Originally posted by PassionCpl
You're right, I think they deal with orders by order number rather than where they're going. I agree though, I'd rather see costs cut this way than with shoddy shipping packages.
I just ordered some things, and now I'm worried about the packaging. I didn't realize it would be like this.
06/18/2013
Ms. N Ms. N
Take pictures of the packaging - how it arrives, what your items' boxes look like, and if there is damage to the items, take pictures of that too. Send it to customer service every single time. If needed, send the pics to Fred too. His email is on his profile page (if it is correct). Actions speak louder than words.
06/18/2013
*Camoprincess* *Camoprincess*
I have gotten 3 orders in the "bags" one bag came with a small hole an the product box inside was pretty smashed, the 2nd one was a small bullet and that package came in fine as well as my 3rd one which contained FiFi and a few free items. My 4th order came in a box which was the Vixskin GoodFella
06/18/2013
sexygoddess sexygoddess
I haven't ordered anything in a while.. didn't know they changed things around.
08/13/2013
Kallina Kallina
Hey Eden,
I thought about making a new post but then thought I'd put it here.

I recently bought a Stronic Eins. Which might be the most pricey thing at this site, certainly one of the most expensive.

It came in a bubble mailer. The box the toy is packaged in, is absolutely destroyed. Smashed, flattened, dented, dinged...you name it.

I find this completely unacceptable for this product. I am waiting to see if the toy works. I wouldn't be surprised if there more and more arrive non-working due to the rough handling we all know packages go through, if this is how Eden packages their stuff. These things have motors and parts...why are they being packaged like it's a box of paper clips or something?

You would think a $200 toy would warrant a box, but I guess putting a box in a bag makes more sense??????? It won't crush at all?

Anyway I just wanted to vent, I'm really peeved my NEW (and super expensive) toy arrived looking crushed all to crap.
09/06/2013
wetone123 wetone123
I have made several purchases in the past few months and if you do not get lube in the order it's always in plastic bubble packages. I have not as yet have any broken or crushed items...but still concerned that in the future I might. I liked the boxes as well. Seems more secure especially for fragile items and expensive items. Guess if you want a box you better order some lube with your order now?
09/06/2013
Sincerely Yours, N Sincerely Yours, N
I've gotten several glass toys in the past couple of weeks. They're SSA glass, so I was worried since they don't have boxes. To my surprise, both times they were wrapped in both an additional padded bag and in bubble wrap - no damage at all! In contrast, a package arrived for me from Amazon today entirely crushed despite being in a box. I think carriers are more careful with padded envelopes, so I don't mind them.
09/06/2013
lana'sart lana'sart
Quote:
Originally posted by Airen Wolf
Ok I recently got two packages in the mail and both of them were padded mail soft side bags. I was concerned because well I had always gotten HUGE boxes and then had to figure out how to reuse them or recycle them. Our town doesn't have a ... More
I noticed this as well
09/06/2013
lana'sart lana'sart
Quote:
Originally posted by Septimus
I've heard kind of mixed reviews of this new change.

On the one hand I can see that it cuts down on packaging material in an attempt to save costs and be more "eco-friendly".

On the other hand, I've heard of people ... More
I had beat up boxes even when they were shipped in large boxes
09/06/2013
KyotoAngel KyotoAngel
Here to report on the bag vs. box issue, I ordered three glass toys and added one of the free vibes.
It did, indeed, come in a bubble mailer...but the glass toys were wrapped securely in a second bubble mailer (thank you shipping department...that was actually really considerate of you guys to give them their own separate inner bubble mailer. ^_^ )contained within the outer one (the vibe was just in the outer one along with the receipt).

Not a chip or scratch to be had, and as per usual with SSA glass, each toy was tucked neatly into it's own thin bubble wrap sheet and slid into the velvet-like pouch.
09/07/2013
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