I'm binary male and I am honestly appalled at the response to this thread.
Regardless of what the user posted, they are a customer, and should be dealt with appropriately. This is not being dealt with appropriately or professionally. The customer/contributor was upset - the correct response is, "How can we make this better for you?" regardless of whether or not they offered a suggestion. Ask how you can help, and then let them think on it.
As we found, there was a way to help - offer the "other" option. But after my five years of being here, seeing such a response is quite tragic.
I am saddened by this, deeply saddened, especially given that this is a sex-positive website and store. I should have known when Eden changed back to "women" and "men" options on their Shop header and hid "gender-friendly" under "Couples." I'm just upset, truly, that such a thread was responded to in such a manner, and no one cared to report the person who basically silenced the original poster's concerns.