Issue with Grabbing a Product

sktb0007 sktb0007
There is something I want to add to my assignment cart. It's a pair of undies.

When I go to the product page to "grab it", I'm unable to see the size that I need to click. Instead of the drop down menu (with the sizes) dropping down over top of the bar at the top of the page, it drops under it. I'm not sure if I'm explaining it well..

The bar that has all the links on it (profiles, classifieds, etc) gets in the way of the drop down menu when grabbing a product. The pair of undies I want to put into my assignment cart are size large, but I'm only able to see the size 1X and 2X.

Is anyone else experiencing this or is it just me? Should I just "grab" the 1x and in the review mention that I purchased size large? Any advice would be appreciated! Thanks!
05/24/2012
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Kindred Kindred
Quote:
Originally posted by sktb0007
There is something I want to add to my assignment cart. It's a pair of undies.

When I go to the product page to "grab it", I'm unable to see the size that I need to click. Instead of the drop down menu (with the sizes) ... More
Try to copy/paste the product code for the size you want in the Product Search: link
05/24/2012
sktb0007 sktb0007
Quote:
Originally posted by Kindred
Try to copy/paste the product code for the size you want in the Product Search: link
Thank you so much Kindred! That worked! Woot!
05/24/2012
Kindred Kindred
Quote:
Originally posted by sktb0007
Thank you so much Kindred! That worked! Woot!
Glad to help!
05/24/2012
SMichelle SMichelle
I've been having the same issue.
05/24/2012
Zombirella Zombirella
It's Google Chrome. I was having the same problem so I opened IE and it was fine. I tried doing what Kindred suggested but I must have done it wrong. Thanks Kindred! Now I don't have to have both browsers open when ordering because IE is SO slow.
05/25/2012
sktb0007 sktb0007
Quote:
Originally posted by Zombirella
It's Google Chrome. I was having the same problem so I opened IE and it was fine. I tried doing what Kindred suggested but I must have done it wrong. Thanks Kindred! Now I don't have to have both browsers open when ordering because IE is SO slow.
Did you end up getting it to work in Chrome? I use Chrome as well and did what Kindred had suggested : )
05/25/2012
Zombirella Zombirella
Quote:
Originally posted by sktb0007
Did you end up getting it to work in Chrome? I use Chrome as well and did what Kindred had suggested : )
I was copying the UPC no the catalog number lol, I wasn't paying that good of attention.

But the drop down menu thing, that is a Chrome issue. I don't get why all of a sudden it does that. It was fine a couple weeks or so ago and then something went wrong.
05/25/2012
Ansley Ansley
Hey everyone! When stuff like this happens, please please send in a support ticket. That way our designers can address the issue and fix it. All you need to do is include the link to the product or the product code and describe the issue as you've just done.

And can you link me to the page so that I can get the designers on this, please?
05/25/2012
Zombirella Zombirella
Quote:
Originally posted by Ansley
Hey everyone! When stuff like this happens, please please send in a support ticket. That way our designers can address the issue and fix it. All you need to do is include the link to the product or the product code and describe the issue as ... More
I did but I was misunderstood. I will go copy/paste the ticket I sent and message it to you.
05/25/2012
Woman China Woman China
Quote:
Originally posted by Zombirella
It's Google Chrome. I was having the same problem so I opened IE and it was fine. I tried doing what Kindred suggested but I must have done it wrong. Thanks Kindred! Now I don't have to have both browsers open when ordering because IE is SO slow.
Ditto!!! I have my online fun in Chrome and the real world stuff in Firefox so both are always open making this an easy issue to fix!!!

I didn't even think of the product search!!! *facepalm!*
05/25/2012
vicimgd vicimgd
Quote:
Originally posted by Woman China
Ditto!!! I have my online fun in Chrome and the real world stuff in Firefox so both are always open making this an easy issue to fix!!!

I didn't even think of the product search!!! *facepalm!*
It happens with Firefox too. I'm not sure where to click to get to the product search page, but the link worked just fine.
06/18/2012
Total posts: 12
Unique posters: 7