Well, I got my new one and it was scuffed and cracked as well. I am really disappointed.
I believe the scuffs and the crack were there before it was even shipped to me, because it was wrapped in bubble wrap and encased in a storage bag. EF did an excellent job packing the box with lots of paper, so it was in there real tight.
I've bought glass toys from EF before and have never had this problem.
I've never ordered a toy from SSA before, so perhaps this item got damaged while in their warehouse before they put it in the bubble wrap and storage bag. I don't know if that's what happened, it's just a guess.
The good news is that I spoke to an EF customer service rep and made arrangements to return it for a refund. Megan was very helpful and she's already e-mailed me an EF gift card for my refund!
EF customer service is excellent, I love them!