Wow! That's a huge bummer! It is pretty though! I wish I had some helpful tips, but I don't. Hmmm... I'll have to ask around to see what people I know use when this or if this has happened to them. I'll post back if I find out anything helpful. I'd honestly be upset and want a refund if I'd spent a lot of money on it.
Silicone toys with built-in suction cups are often very sensitive to the surface - it needs to be absolutely smooth and often a little damp. The suction cups seem to be well integrated with the toys, which is better than many suction cup toys made from cheaper materials.
The add-in Tantus Suction Cup seems to be another good choice if your toy supports it.
I've had problems with the Cyberskin European Cock and Dream Dick (both discontinued). I think the suction cup and dildo were two separate pieces, not a great design, IMO. The UR3 Noches Latinas cock avoids this problem.