Support of review program: Frequently Asked Questions

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Frequently Asked Questions

What information do you collect when placing an order? Why?
We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address used to contact you online is used solely for use between you (buyer) and to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. Actual shipping address is collected for shipping purposes and is used between and the selected carrier only. Billing information is collected after you place your order for interoffice use only. Your billing information may only be disclosed to the issuing bank for verification purposes. Please note our Privacy Policy.

Will anyone be able to figure out what's in my package?
Please refer to our Privacy Policy page.

Does it show on my bill that I bought this sort of product?
Please refer to our Privacy Policy page.

What if I have a privacy question?
You may address any privacy related questions, please submit a support ticket.

I haven't received my order yet, where is it?
You can always check the status of your order by entering your order ID number and a ZIP code in the Order Status page available on the homepage.

How do I cancel my order?
To cancel your order please visit the Order Status page, submit a Support Ticket. Please note that your order cannot be cancelled once it goes for processing.

How do I add products to my order after it I got the confirmation email?
We are unable to add any items to existing orders. To cancel your order or remove some items from your order, visit the Order Status page.

What if my toy or DVD doesn't work?
Please refer to our Return Policy page.

How do I return a non-working toy or DVD?
Please refer to our Return Policy page.

How do I ask for a refund?
Please refer to our Return Policy page.

I haven't gotten my refund yet, when should it show up on my bill?
Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days. Please refer to our Return Policy.

Can I get a store credit for something I bought and returned?
Please refer to our Return Policy page.

I don't want to use my credit card online, how can I purchase something?
You can always print out the mail order form available on the shopping cart pages, there you may choose the shipping options available.

Checks or money orders can be mailed to:
Web Merchants, Inc.
640 Airport South Parkway Suite 400.
Atlanta, GA 30349-8652

Can I pay with Paypal?
Yes, click Checkout with PayPal at checkout.

Why didn't I receive a confirmation email?
Some computers do not accept our emails due to the nature of our business. If you want your order ID and more information on your order you may submit a Support Ticket.

How do I get a tracking number for my package?
On the order status page you can get you tracking number and tracking information for your package. If you do not have one, you may submit a Support Ticket.

- If you have a tracking number and you chose UPS as your carrier you can track your package on the UPS self tracking page at

- If you have a tracking number and chose USPS as your carrier you can track your package on the USPS self tracking page at

How do I ship to an address that isn't mine?
When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.

How do I get my product shipped overseas?
Please refer to our Shipping Policy page.

Do you refund shipping charges?
We refund shipping charges in the following cases:

1. We ship an incorrect product.
2. We ship a broken or defective product.
3. The carrier damages a product during shipping.

If we re-ship a product in these cases, we do not add another shipping charge

How do I get discounts on my future purchases?
To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exciting events.

How do I sign up as a member?
Signing up for membership is easy; simply fill out the required information on the shopping cart pages after placing an order. You should then receive a confirmation email with a member number that you can use for great member benefits.

Are these products safe for use?
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.

Can I get a mail catalogue?
We currently do not mail catalogues for we are strictly an online business.

Are children safe at
The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you register with, purchasing products from or providing information to, you assure that your are over the age of 18 and any information given to about a third party is from a third party over the age of 18.