I finally got a response from the customer service. It turns out that "non phthalate" means that the product could (= which obviously means it DOES) contain some phthalates.
I find this is misleading a customer because the word "none" does not mean "some." They obviously draw a line between "non phthalate" (which means it could contain some) and "phthalate free."
It seems that EdenFantasy has also been fooled by this because many of the product that Doc Johnson claims as "non phthalate" are described as "phthalate free" here on EdenFantasy.
Example: The Mr Marcus vibrating dildo is said to be phthalate free
here on EdenFantasy wheras the Doc Johnson
website says it is "non phthalate" which, as explained before, means that it contains the smallest amount of phthalate and per their own definitin is "non phthatalte."
I may also quote their website: "Doc Johnson switched to non-phthalate plasticizers four years ago, long before many of our competitors and by choice, not by law." which to me implies they do not use any phthalate at all but obviously that is not the truth.
No wonder that Dildology found phthalates in the James Deen dildo!! And here
Doc Johnson is claiming how ridiculous this statement is.
As a customer I feel very betrayed. Especially because I have bought several DJ products over the years BECAUSE they said "non phthalate" and to me it meant they did not contain any phthalate. I am shocked!