Vibrator not working properly

Fodra Fodra
I bought the Love Rider G-Kiss by Cal-Exotics, and I'm having an issue. The probe portion will suddenly stop vibrating, although the controller light is on. I can get it to work again by squeezing where the bullet is located, but it will still cut off at random.

I'm very confused, since this was its first real use, and it had only been turned on once before to test that it worked, and how strong it was. I have washed it twice with warm water and soap, and the controller hasn't been washed. I also made sure the toy was completely dry before use. I've been careful to avoid the cord getting trapped under the ring as well.

I'm not sure what I should do now, I'm not sure whether this would qualify for a return. Oh, and I had ordered this last week, the package arrived on Wednesday.
08/11/2013
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blondie blondie
Quote:
Originally posted by Fodra
I bought the Love Rider G-Kiss by Cal-Exotics, and I'm having an issue. The probe portion will suddenly stop vibrating, although the controller light is on. I can get it to work again by squeezing where the bullet is located, but it will still ... More
I'm having a similar problem with my Cal-Exotics L'Amour Tryst 2 that I've only had for a few months
08/12/2013
Ansley Ansley
Hello,

We have a sixty day return policy, if at any time a product becomes defective during this period you may return it for a full refund or exchange. Instructions can be found here under the corresponding order number. If you need any help just send me a message on site and I'll be happy to help!
08/12/2013
Wicked Wahine Wicked Wahine
Quote:
Originally posted by Ansley
Hello,

We have a sixty day return policy, if at any time a product becomes defective during this period you may return it for a full refund or exchange. Instructions can be found here under the corresponding order number. If you need any help ... More
And THIS is why I came to Eden in the first place, the amazing return policy! Other things made me stay as well, but to find a place that stands behind the sex toys they sell is remarkable. I've returned a few defective items and I always found it to be hassle free, too! That they give you free returns on top of it, is just incredible!
08/12/2013
Total posts: 4
Unique posters: 4