Originally posted by
I've received many defective toys from EF. It sucks to return since I'm in Canada and EF doesn't cover any shipping costs and will only process returns, no exchanges. It can cost me an extra 50$ out of my pocket just to get a new toy that
I've received many defective toys from EF. It sucks to return since I'm in Canada and EF doesn't cover any shipping costs and will only process returns, no exchanges. It can cost me an extra 50$ out of my pocket just to get a new toy that works. Usually I've had great customer service experiences with getting things handled quickly but I'm currently in the process of returning a defective Jopen and it's been over a month since I opened the ticket and I still can't get any help.
I would send another ticket or whatever it is can do, because this doesn't sound at all like the customer service I, or all the other members, have been talking about! I really find it hard to believe that you have to foot the return postage on something that was sent to you defective! I'm not doubting that's what you were told/read, but I'd get another opinion on that, especially when we are talking $50!!
I don't live in Canada, but hearing your experience, as well as some of the others from Canadians, it makes me wonder if I would use EF if I lived there. It just seems all I hear about are the tough times you guys have with shipping issues! But, I can't say I know anything about the problems EF has with shipping their, either.
That said, I have received stellar customer service, probably the best service I have ever had with a company as far as dealing with mishaps. In all the items I have received, only a few had something wrong with them & all of those were manufacturer defects. Customer service has always been friendly, quick to respond & really flexible in offering different options to suit me. I don't have a printer & they always happily mail me a free return label as I have had to return every defective item. But, as soon as I have the tracking number, I send it to them & they send my replacement instead of having to wait for them to get the return. Talk about making everything less painful, they really try to avoid as much inconvenience to me as possible!
The return policy is what drew me to EF, not the points , but if the actual return process wasn't so smooth & easy, it would not have been a reason to stay. I imagine there are others who remain loyal customers based on their similar experiences with customer service. Kudos to that department & a special thank you to Megan, who has been my primary contact & a pleasure to work with!