Have you ever received a broken or damaged toy?

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Have you ever received a broken or damaged toy?

Bignuf Bignuf
Quote:
Originally posted by comatose-kitty
Trying to see if it's a big problem here. Had that kinda trouble with adam & eve and i wont be going back to them ever again.
It can happen with any item and any seller. It all depends on how good the service is AFTER the sale. EF is awesome for customer service. I have had three major toy "damaged in shipping" or "dead on arrival" over the years, and in each case it was an over $100 premium toy!!!!
09/13/2012
Bignuf Bignuf
Quote:
Originally posted by Mwar
It wasn't a toy from EF. It was a remote control vibe that worked for only 15 minutes then died. And it was worth a decent sum!
That has sure been our biggest issue...the REMOTE. That is why we NEVER get one with a "thumbwheel" type control or on/off anymore. THOSE always get lube or something in them and then POOF, they are broken in no time. Give me a nice touch screen or solid buttons/switches.
09/13/2012
Bignuf Bignuf
Quote:
Originally posted by Destri
Only once, and it was here. But they sent me a new one immediately! And I did not have to send back the broken one.
Indeed. Same here. EF is THE BEST for everything...including customer service, when needed.
09/13/2012
Bignuf Bignuf
Quote:
Originally posted by ~LaUr3n~
I've received over a dozen broken toys from here. One was about $150, price doesn't matter. It happens. Don't judge too quickly either. I've ordered hundreds of items from here so that number is a small percentage. It's not biggie ...
Indeed. The high end toys we got that were broken were FACTORY SEALED. How could we hold EF responsible? However, they replaced these toys RIGHT AWAY. THAT, as much as anything, made us devoted customers.
09/13/2012
Bignuf Bignuf
Quote:
Originally posted by LambChop
EF customer service is beyond compare! No hassles with returning or replacing.
Again...HOORAY for EF!!!!!
09/13/2012
travelnurse travelnurse
Never any broken toys but I did have an incident where the oil bottle opened up and ruined some of the other products. Eden replaced it all immediately! They have great customer service!!
09/13/2012
Cat E. Cat E.
No, I've never received a damaaged toy but mine are mostly silicone. I have received more than a few dvds that had come loose from the case and were scratched.
09/20/2012
geliebt geliebt
I've gotten one so far, in my many many many orders from Eden- the bullet in my Tantus Tsunami totally doesn't work at all. But I don't even care to bother sending it back It's too small an issue for me!
11/24/2012
Trysexual Trysexual
No, but broke one the day after getting it once.
12/19/2012
nikki0668 nikki0668
I haven't received a damaged toy yet, but have received a damaged piece of lingerie.
12/19/2012
presidentkyo presidentkyo
Just recently, but im in the process of getting an exchange. So far things are going smoothly, we shall see. I always come to EF for all my toy needs, even though it is faster to go to my local store, I truly trust EF!
02/15/2013
sexytileena / absolutely love sex sexytileena / absolutely love sex
yes
03/04/2013
MrWill MrWill
My A bomb came with a very very minor defect on it, but it's not something I see as worth sending back.
03/07/2013
darkr darkr
Yep, one was a free vibe that was a free gift and just now I got a very high end vibe that's dead on arrival. From my experience so far I know EF will take care of it, there customer service is great.
04/12/2013
Beautiful-Disaster Beautiful-Disaster
No.
04/13/2013
Melan!e Melan!e
I've received many defective toys from EF. It sucks to return since I'm in Canada and EF doesn't cover any shipping costs and will only process returns, no exchanges. It can cost me an extra 50$ out of my pocket just to get a new toy that works. Usually I've had great customer service experiences with getting things handled quickly but I'm currently in the process of returning a defective Jopen and it's been over a month since I opened the ticket and I still can't get any help.
04/24/2013
lilyflower lilyflower
Nope, I've had good luck with everything I've ordered here. The only minor problem I ever had was one time I got a vibrator in a different color than I'd ordered. It wasn't a big deal to me.
04/24/2013
Mr. E Mr. E
When we received our Fetish Fantasy Swing it had a cut in the nylon webbing where it attaches to the metal bar. Defective right out of the box. I felt it would not be safe to use as this cut would expand with use. We simply submitted a return ticket, printed the return label and dropped the box off at the UPS store. Eden promptly sent us a new swing. We have ordered many, many items from Eden and this was the only item we have returned. We were thrilled with the excellent customer service!
04/24/2013
Hallmar82 Hallmar82
I received a broken ( burned out) vibe from EF but they replaced it within a week.
04/28/2013
Kitka Kitka
One of my first assignments arrived defective but EF gladly replaced it.
04/28/2013
Dixiemomma Dixiemomma
yes but EF replaced it with out any hassle
04/28/2013
Wicked Wahine Wicked Wahine
Quote:
Originally posted by Melan!e
I've received many defective toys from EF. It sucks to return since I'm in Canada and EF doesn't cover any shipping costs and will only process returns, no exchanges. It can cost me an extra 50$ out of my pocket just to get a new toy that ...
I would send another ticket or whatever it is can do, because this doesn't sound at all like the customer service I, or all the other members, have been talking about! I really find it hard to believe that you have to foot the return postage on something that was sent to you defective! I'm not doubting that's what you were told/read, but I'd get another opinion on that, especially when we are talking $50!!

I don't live in Canada, but hearing your experience, as well as some of the others from Canadians, it makes me wonder if I would use EF if I lived there. It just seems all I hear about are the tough times you guys have with shipping issues! But, I can't say I know anything about the problems EF has with shipping their, either.

That said, I have received stellar customer service, probably the best service I have ever had with a company as far as dealing with mishaps. In all the items I have received, only a few had something wrong with them & all of those were manufacturer defects. Customer service has always been friendly, quick to respond & really flexible in offering different options to suit me. I don't have a printer & they always happily mail me a free return label as I have had to return every defective item. But, as soon as I have the tracking number, I send it to them & they send my replacement instead of having to wait for them to get the return. Talk about making everything less painful, they really try to avoid as much inconvenience to me as possible!

The return policy is what drew me to EF, not the points , but if the actual return process wasn't so smooth & easy, it would not have been a reason to stay. I imagine there are others who remain loyal customers based on their similar experiences with customer service. Kudos to that department & a special thank you to Megan, who has been my primary contact & a pleasure to work with!
04/28/2013
ChubbyNerd ChubbyNerd
I received a glass dildo that had the paint chipping off.
04/28/2013
bayosgirl bayosgirl
Nope, knock on wood.
04/28/2013
bog bog
Quote:
Originally posted by comatose-kitty
Trying to see if it's a big problem here. Had that kinda trouble with adam & eve and i wont be going back to them ever again.
No, I never have!
04/28/2013
dawnkye dawnkye
I've never had a problem with toys from EF.
04/29/2013
Mr. John Mr. John
Quote:
Originally posted by comatose-kitty
Trying to see if it's a big problem here. Had that kinda trouble with adam & eve and i wont be going back to them ever again.
The only problem I've had was with a Liberator BonBon. It must of been placed under a lot of weight while being shipped UPS. The fabric was fine, but it had a rip in the foam. No problem though, Eden/Liberator replaced it within a week.
04/29/2013
married with children married with children
yes. a few free gifts showed up not working. One was the cock ring. the other was a bullet vibe.
06/12/2013
Boyfriend Boyfriend
I have not.
06/12/2013
Virgingasms Virgingasms
No, but I am a bit worried I will with the new envelopes instead of boxes.
06/13/2013
Total posts: 64
Unique posters: 57