#AskEden - Problems with shipping options

Loriandhubby Loriandhubby
Hello, I am trying to place an order. when i choose the free next day shipping it has a pop up that says ruael locations are only shiped via USPS priority. what is going on? i have been recieving over night deliveries to my address. Is this a glitch?
08/29/2012
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Loriandhubby Loriandhubby
i also checked and there is no limitations on the delivery. on the standard free shipping over 35.00 there is but not on the get it in time for the weekend banner. help.. plz.. thank you so much
08/29/2012
Kindred Kindred
There have been a few threads recently about shipping issues/changes. I'm not sure if they pertain to your particular situation: link and link. Regardless, the best way to get a correct answer is to submit a support ticket or contact customer service directly.
08/29/2012
*Camoprincess* *Camoprincess*
Quote:
Originally posted by Loriandhubby
Hello, I am trying to place an order. when i choose the free next day shipping it has a pop up that says ruael locations are only shiped via USPS priority. what is going on? i have been recieving over night deliveries to my address. Is this a glitch?
Create a support ticket any site problems Stormy said to either contact her or CS. I had this issue and a lot of the problem is the last 4#s that are added to your zip code. Click add new address and enter it WITHOUT the last 4#s when it pops up asking if you want to use the one you just entered or the "corrected one with 4#s" click on the one you entered WITHOUT the additional numbers. I had to do that, if that doesn't work then hopefully CS will have answers.
08/29/2012
SMichelle SMichelle
Quote:
Originally posted by Loriandhubby
Hello, I am trying to place an order. when i choose the free next day shipping it has a pop up that says ruael locations are only shiped via USPS priority. what is going on? i have been recieving over night deliveries to my address. Is this a glitch?
I have the same issue. I submitted a help ticket and was told that Eden recently updated their site. When they did the update, it made it so that a bunch of new "remote locations" were added. Apparently the remote locations are added by UPS. It sucks -- a lot. The customer service rep that I spoke to basically told me that there was nothing that could be done about it.

Prior to my post on the subject (August 20th -- Kindred linked to the thread), I had received overnight deliveries several times over the past year.
08/29/2012
SMichelle SMichelle
Quote:
Originally posted by *Camoprincess*
Create a support ticket any site problems Stormy said to either contact her or CS. I had this issue and a lot of the problem is the last 4#s that are added to your zip code. Click add new address and enter it WITHOUT the last 4#s when it pops up ... More
This, unfortunately, did not work for me at all. You can still submit a help ticket, of course, but I have a feeling you're just going to be told that nothing can be done about it.
08/29/2012
Loriandhubby Loriandhubby
thank you all so much. i really apreciate it. yep i fear you are correct. oh well. i am too wiped out to worry about it. 12 hours of cleaning rooms. i'm ready for bed. and off to do it again tomarrow. yikes.. at leat i got to place my order before the sale ends..

HUGS HUGS HUGS. have a great night..
08/29/2012
deltalima deltalima
Quote:
Originally posted by Loriandhubby
Hello, I am trying to place an order. when i choose the free next day shipping it has a pop up that says ruael locations are only shiped via USPS priority. what is going on? i have been recieving over night deliveries to my address. Is this a glitch?
I've had that when shipping a gift. Check the zipcode.
08/30/2012
*Camoprincess* *Camoprincess*
Quote:
Originally posted by SMichelle
This, unfortunately, did not work for me at all. You can still submit a help ticket, of course, but I have a feeling you're just going to be told that nothing can be done about it.
Sorry that didn't work for you. If it happens to me again I will be asking UPS why cause the UPS Store is not even a mile from my house.
08/30/2012
Ansley Ansley
Quote:
Originally posted by SMichelle
This, unfortunately, did not work for me at all. You can still submit a help ticket, of course, but I have a feeling you're just going to be told that nothing can be done about it.
Well, you received a reason so it did work. If there is a work around and our employees are aware of it, they'll try to make it happen. We have no control over how UPS or USPS designates their locations.

The USPS is about defunct and I'm sure they're making a ton of changes to all kinds of things, and UPS may be eating some of their (USPS)overhead so things would change on their end as well.
08/30/2012
SMichelle SMichelle
Quote:
Originally posted by Ansley
Well, you received a reason so it did work. If there is a work around and our employees are aware of it, they'll try to make it happen. We have no control over how UPS or USPS designates their locations.

The USPS is about defunct and ... More
What I meant was that removing the four digits after my zip code ( as was suggested by the post I replied to) did not work.
08/30/2012
Ansley Ansley
Quote:
Originally posted by SMichelle
What I meant was that removing the four digits after my zip code ( as was suggested by the post I replied to) did not work.
Oh, I believe it's time for more coffee.
08/30/2012
Total posts: 12
Unique posters: 6