Originally posted by
Okay, so we have all seen the threads. I am looking for positive ways to fix Eden. That given their struggling financial situation could still work for them while not hurting the community. I will flag any and all posts that are hateful in nature
Okay, so we have all seen the threads. I am looking for positive ways to fix Eden. That given their struggling financial situation could still work for them while not hurting the community. I will flag any and all posts that are hateful in nature or that do not seek to peacefully find a solution that we can be happy with. I don't know if I expect Fred or Stormy to listen to this, but I was always taught that if you don't like the way something is working, work to change it. This is the best I can do.
I have no suggestions for what the community can do because at this point, the community are not the ones who have done something wrong. We can only wait and see what the staff's next moves are. My suggestions to Fred and his staff:
1. Honor the points that were earned before the system was changed. This is the first and most important thing that needs to be done. I realize this change was made because of financial reasons but ultimately you will lose all of your contributors if you do not do this, meaning you will lose more money than you are hoping to save by eliminating any feasible usage of the points that people worked hard to earn and agreed under very different guidelines. Many of us worked so hard to churn out QUALITY content for SexIS and EF and are unable to use our compensation from that because this decision was made KNOWING that none of us here can afford to drop $1000 on a single order. Making these changes retroactive without warning was what made everybody angry. Obviously do not apply this to blatant point farmers.
2. Decide whether you want to have a community focus with this website or not, because as it stands now, the entire community feels used, betrayed, and lied to... and that is not the way a healthy and positive community should be made to feel. If community is really an important facet of EF as a whole, then this situation must be made right, or the community will crumble, and then there will be nothing left. If we want to maintain the EF community, y'all need to seriously change the way you interact with us (see below)
3. Listen. I mean actually listen. No canned responses like "we appreciate your feedback" if you're blatantly ignoring it and are just asking for our thoughts to keep up appearances. No going through threads and snarking/arguing with customers who feel wronged (that is poor customer service and I know I would get fired if I were to act that way with my own dissatisfied customers). If you say our input is important, then you have to actually listen to what all of us are saying. I can't stress that enough. We've been told "We're open to suggestions!" but all subsequent suggestions have been passed over or gone unacknowledged, which means that y'all were not so open to begin with.
4. Be up front and honest with us. Everyone will have much more respect for the staff and for the company as a whole if the lying stops. No more bait and switches like this, either. Good, honest business practices - like this website was once known for. The community was positive when its interactions with the staff were positive so again, until the staff make this situation right then I don't see any real way to save this.
5. If none of these are an option, at least give contributors the option to remove their content from the website, or make it so that a person's contributions are removed when they delete their account, or something.
6. Start over with a completely new, fresh slate. Sit down with employees and top contributors, past and present, and have a meeting to discuss a loyalty program that is impossible to abuse. Hell, close down the site for a week in order to figure out the changes that need to be made, rather than dropping them on everyone so suddenly. Re-open with every new change laid out on the table and promise that things will be different, in a good way, and follow through on that promise.
That's it. That's all I got.