Originally posted by
I am sure the community appreciates your bluntness, but this is for ideas to FIX Eden and not heap ashes on a inflamed situation. Lets not start taking things hostage, 'holding reviews' or 'reverting reviews', the little I know of
I am sure the community appreciates your bluntness, but this is for ideas to FIX Eden and not heap ashes on a inflamed situation. Lets not start taking things hostage, 'holding reviews' or 'reverting reviews', the little I know of web admin...its on a hard drive somewhere with a date and a back up copy--i.e. moot point.
Let us keep this thread a positive one. There are plenty of other threads to go 'rant' at. Let us put forward great ideas so we can get Eden and the community back on its feet.
I am seeing some great ideas that members are suggestion to cut costs and keep things alive.
This is the only thread in which Fred is discussing these things with people, and my post was in direct response to what he posted, which was that he might consider a case-by-case review of what contributors have been putting into the website. I don't think it is that outlandish for me to reply saying that if he means what he just said, I have no problem leaving my content up here (as that is related to the suggestions I posted on the first page - to honor the previous compensation system for points already earned, or allow people to take their content down). Calling it a hostage situation is unnecessarily dramatic.
My suggestions do pertain to the "inflamed situation" which was the catalyst for this thread in the first place, so I will be discussing that in my posts in this thread, sorry.
Onto my suggestions (some of which I already posted back on the first page, but am rehashing and reworking and adding to in this post)
Steps EF can take in order to regain the trust of its members:
1) Decide how much of a community emphasis we REALLY want to have at EF. If community involvement is a big priority, then consider writing up a code of conduct for whichever employees are interacting with said community, because when they start snapping at customers, it reflects badly on the business, regardless of what the customer said in order to get snapped at in the first place. If that is not possible, consider just having silent moderators on the forums and let people continue talking with each other as normal.
2) No more blaming customers for using the system that the staff here put in place. Again, it is poor customer service and creates animosity between customers and business owners, as we have already seen. That, in turn, effects the business as a whole. Using a system exactly the way it was set up is not abuse. It was just an unfavorable outcome that is being labeled abuse. Again... consider hiring some more experienced customer service workers as mouthpieces.
4) The system was good in theory but was poorly maintained. I think a better way to keep a points system would be not to award points for actions automatically, and make sure they are reviewed by a staff member (not a fellow EF contributor, or that could cause more problems than it solves) as being the kinds of well-written, helpful content that you want submitted to the site. Do away with the points for the daily forum actions, and perhaps consider getting rid of the guide that lists each individual thing you can do for points, so people don't log in and then proceed to go down that whole list and do every single action on it.
5) Don't do the "you can only use a certain percentage of points on each order" thing - just drastically cut the amount of points given in the first place, so that free toys are not so easily "farmed". If that is not a good alternative, then I agree that a limit of one "free" toy per month with generated points is a good way to curb point-spending-sprees. I also like the one-random-day-per-mon th full-points-value idea, but again, point values would have to decrease for all actions on this site in order for that not to eat into profit substantially.
6) Give a box option for a few extra bucks at checkout, or as a replacement for the "free gift" option. This has already been suggested but I think it is a very good one and will repeat it.
7) If EF is really in dire financial straits, maybe eliminate the point system completely, or at least temporarily suspend it. Coming out and saying "This system was not sustainable in its current model and we will be suspending it while we figure out a better plan" would be a better alternative to the 15% cut-down, in my opinion.
8) Broken record here, but honor the old point system for people who put obvious hard work into their content (easily checked by just giving it a once-over), or allow them the option of removing their material from this website, since the terms they agreed to when they submitted have since changed and again, said change should not be retroactive.
9) Up earlier in this post I said to think about how important the community part of EF is - actually, now that I think about it, maintaining a second forum with silent moderators seems like the best idea to me. One or two customer service reps as mouthpieces to make announcements and be the liaison between you and your customers, but moderators contactable by PM who do not get involved in mudslinging when it does happen.
10) I'm gonna second (third? fourth?) lingerie returns. I can't see how that would be much different from accepting used toy returns.