#EdenUpdate - Checkout Issues

Ansley Ansley
Hello everyone! I'm so sorry to announce there is an issue with the checkout system for the site. The mobile version seems to be working fine, though I believe there may be an issue with using gift cards for purchases at this time.

The designers are working double-time to try to get this fixed, please be patient. We know this is frustrating, especially if you're working off a promotion for your order. Thank you and feel free to vent in comments below!
06/28/2012
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Petite Valentine Petite Valentine
Quote:
Originally posted by Ansley
Hello everyone! I'm so sorry to announce there is an issue with the checkout system for the site. The mobile version seems to be working fine, though I believe there may be an issue with using gift cards for purchases at this time.

The ... More
In Eden IT we trust.
06/28/2012
Buttercup Green Buttercup Green
Quote:
Originally posted by Petite Valentine
In Eden IT we trust.
Agreed!
06/28/2012
Woman China Woman China
Quote:
Originally posted by Petite Valentine
In Eden IT we trust.
BWAHAHHAHAHAHHAHAHAHAH A!!!!!

If the problem persists... can we have an extra day for the Sparkle sale?
06/28/2012
Beck Beck
If anyone is looking for a way around the check out issue. Look no farther....Read here.
06/28/2012
- Kira - - Kira -
Question! I placed an order around noon with no issues. I'm not sure why mine let me do it because I didn't use Beck's work around, it just took the order. The status has said "pending verification" since then even though it was put on a card I've used many times on Eden. I'm a little worried that since it's getting so late in the evening that it won't ship out in time for the overnight shipping to actually be, well, overnight. If it doesn't ship out tonight that will put it here on Monday rather than Friday. *weeps* Is this due to the IT issue with ordering, or another problem completely?
06/28/2012
Petite Valentine Petite Valentine
Quote:
Originally posted by - Kira -
Question! I placed an order around noon with no issues. I'm not sure why mine let me do it because I didn't use Beck's work around, it just took the order. The status has said "pending verification" since then even though it ... More
Only customer service can say for certain, but it's probably not shipping until tomorrow for delivery on Monday. I had a similar issue on 6/14.
06/28/2012
AHubbyof2SexualMinds AHubbyof2SexualMinds
Thanks, I was trying to use a gift card last night and it didn't work and wound up holding off on the order. I'll go back in today.
06/29/2012
Loriandhubby Loriandhubby
Eden's IT department ROCKS !!!!! I'm sure all will be fine very soon.

Thank you Beck for the way around it.
06/29/2012
LunaLuthor LunaLuthor
Quote:
Originally posted by Ansley
Hello everyone! I'm so sorry to announce there is an issue with the checkout system for the site. The mobile version seems to be working fine, though I believe there may be an issue with using gift cards for purchases at this time.

The ... More
oh now it makes sense
06/29/2012
- Kira - - Kira -
Quote:
Originally posted by Petite Valentine
Only customer service can say for certain, but it's probably not shipping until tomorrow for delivery on Monday. I had a similar issue on 6/14.
Yup, it didn't ship. *CRIES*
06/29/2012
Total posts: 11
Unique posters: 9