Unsafe Shipping, Watch Out Guys

GONE! GONE!
My last package from Eden contained
1. A glass toy.
2. A glass bottle of massage oil.
3. A plastic bottle of massage oil.
4. A plastic bottle of lube.
5. A tube of lube.
6. A container of sugar scrub, a sample packet of lube, and
7. A small box of toy covers.

Why is that important to remember? We'll get to that in a second.

Now, one would naturally expect from all their past orders that these things would be wrapped in plastic as usual. One can look at my past reviews of body products and see how meticulously everything was wrapped to avoid spilling. This was always a big reason why I liked ordering things like lube off Eden. I was confident I wouldn't end up with a mess on my hands in shipping.

Can someone explain to me why my package was in a barely padded-with-bubble-wra p shipping bag without so much as a "FRAGILE" sticker instead of a box and absolutely NOTHING was wrapped in plastic, considering how fragile and capable of spilling this shipment was? It was all jumbled up with everything coming out of its box if it had one. I don't know how this stuff didn't spill or break. I got really lucky.

Everything seems to be fine, aside from the toy cover box being crushed but this had the potential for disaster and I AM DISGUSTED. If you can't properly ship liquid products anymore or fragile products at all anymore, don't even do it.

What people are saying about Eden going down in flames? I'm inclined to believe it if they're trying to cut corners on shipping like this. If the utter lack of stock wasn't enough to convince me entirely, this was.

Proof, in case anyone here doesn't know by now that I'm not the troublemaking type:

05/28/2013
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PassionCpl PassionCpl
I just got exactly the same packaging for the order I received today (several Cake Beauty products - both boxed and individual, Aneros Eupho Syn, EF Wipes, pair of panties & (our 5th) 'Mystery' Bunny).

I'm assuming it's a cost-cutting move to save on the cardboard boxes. Whatever it is, my Cake packages were squashed and are now unusable (two of them didn't even have the seals on either the bottles or the hand crèmes so these leaked into the main package). The (very nice) Aneros box now has coconut & vanilla scented stains all over it.

I'm far from happy, but since there's only Stormy and her cat handling everything, it's probably not worth complaining to Customer Service. I'm not too thrilled though - the two Cake Desserted Island gift boxes were going to be surprise presents for friends and they're now unusable.
05/28/2013
SMichelle SMichelle
Hmm yeah... I wouldn't be happy with this at all, either.
05/28/2013
Nezzie13 Nezzie13
That's terrible! Especially with your case Passion; you bought something you can't even use! I know it's just Stormy, but I'd say something anyway. I imagine she'd want to know about this; she seems to be trying to keep everyone placated.
05/28/2013
sunkissedJess sunkissedJess
My issue wasn't THAT bad, but all my boxes were very beat up. I wasn't too happy about it, but I'm just glad that nothing got ruined.
05/28/2013
Mrs.Hellzapoppin Mrs.Hellzapoppin
I actually dealt with something similar with my last package. I had two glass toys, lube, oil and a Jopen and my box arrived looking like with was run over... literally. Everything was fine, but still..
05/28/2013
SMichelle SMichelle
I would suggest submitting a support ticket, as well, just to inform them about the crappy shipping.

Shipping out items like that is not acceptable at all, and they need to know this.
05/28/2013
evanescentowl evanescentowl
Luckily my last order only had one item - my first silicone vibrator. It was safe, but the box was pretty beat up. It certainly didn't make me a happy camper but I hate to complain. I'm sure they're doing the best they can given the circumstances.

D: I'm sorry this happened to you.
05/28/2013
js250 js250
Quote:
Originally posted by PassionCpl
I just got exactly the same packaging for the order I received today (several Cake Beauty products - both boxed and individual, Aneros Eupho Syn, EF Wipes, pair of panties & (our 5th) 'Mystery' Bunny).

I'm assuming it's a ... More
I would send them back for replacements--there is still supposed to be customer support for issues like this....

I also got my order today and it was packaged in the same way. Since it was just a dildo and vibrator I did not mind--they are in the plastic clamshells.

UPS might be the way to go when you order breakables and body products.
05/28/2013
GONE! GONE!
Yeah, "USPS Priority Mail" doesn't seem to make packages any more of a priority.
05/28/2013
PassionCpl PassionCpl
Quote:
Originally posted by js250
I would send them back for replacements--there is still supposed to be customer support for issues like this....

I also got my order today and it was packaged in the same way. Since it was just a dildo and vibrator I did not mind--they are in ... More
Yeah, the thing is that I don't really want to add more to the obvious problems that EF's facing, but you're still right - this is what Customer Service is for.

I think I'll have to either pay extra for UPS or wait until I have larger orders in future. The last order that came via USPS was boxed, so I really wasn't expecting the 'padded' envelope. I could understand them using them for non-breakables as Gold Lion says but using these for bottles & boxes is asking for trouble.

If this goes on and EF aren't careful, this cost-cutting exercise will end up costing more to make things right.
05/28/2013
surreptitious surreptitious
I definitely think that you should speak with Customer Service, as others have suggested. I know that Stormy is busy, but if you gave EF a call instead of just submitting a ticket, that might help. I know that all of my issues where I've been able to call have been resolved in about five minutes, rather than necessitating an exchange of half a dozen messages. =)
05/28/2013
GONE! GONE!
None of my stuff was going to be a gift for someone and my stuff isn't outright damaged so I won't be, as there's no real situation to resolve. PassionCpl should definitely be compensated though.
05/28/2013
nickeyt nickeyt
mine was the same
05/28/2013
Woman China Woman China
I have always had issues with EF shipping, but usually my issues have not been with EF but with the USPS people.

The few times I have had issues with EF is when they shipped two glass bottles in the same bag within the box, and they shattered and there was coconut oil EVERYWHERE. And this was a year or so ago.

All I know, is I have to pay 2500 points for shipping... I am ticked off when things arrive and they are broken or all over the place.
05/28/2013
PassionateLover2 PassionateLover2
Quote:
Originally posted by GONE!
My last package from Eden contained
1. A glass toy.
2. A glass bottle of massage oil.
3. A plastic bottle of massage oil.
4. A plastic bottle of lube.
5. A tube of lube.
6. A container of sugar scrub, a sample packet of lube, ... More
Doesn't look safe or secure to me. It is disappointing to see that 'privacy' may be at risk. Anyone handling the bag could drop it and break something!
05/28/2013
PassionCpl PassionCpl
So is it safe to assume that this is how USPS Priority packages are shipping from EF now?
05/28/2013
Lady of the Lab Lady of the Lab
Quote:
Originally posted by PassionCpl
So is it safe to assume that this is how USPS Priority packages are shipping from EF now?
I really hope not All of my previous orders from EF have arrived undamaged in cardboard boxes.
05/28/2013
GONE! GONE!
Quote:
Originally posted by PassionateLover2
Doesn't look safe or secure to me. It is disappointing to see that 'privacy' may be at risk. Anyone handling the bag could drop it and break something!
Yeah, there could've been a hole made easily, I mean, the bag is meant for shipping things like clothes not hard objects. That would've been awfully nice to have a glass dildo go diving out the hole...
05/28/2013
PassionCpl PassionCpl
Quote:
Originally posted by GONE!
Yeah, there could've been a hole made easily, I mean, the bag is meant for shipping things like clothes not hard objects. That would've been awfully nice to have a glass dildo go diving out the hole...
"That would've been awfully nice to have a glass dildo go diving out the hole... "

It's always best to have a glass dildo go diving into the hole!
05/28/2013
GONE! GONE!
Quote:
Originally posted by PassionCpl
"That would've been awfully nice to have a glass dildo go diving out the hole... "

It's always best to have a glass dildo go diving into the hole!
Agreed!
05/28/2013
misskat misskat
This happened to me last week. I had an order shipped via USPS Priority and it arrived in an envelope similar to the one pictured above. It was the first soft-sided envelope I had ever received from Eden. It had a Luxotiq glass dildo in it and I was not pleased about that. There were other unbreakable things in the package as well. Nothing was damaged and I was thankful for that but I hope they start using rigid cardboard boxes again soon.
05/28/2013
surreptitious surreptitious
Quote:
Originally posted by PassionCpl
So is it safe to assume that this is how USPS Priority packages are shipping from EF now?
I just received a package from EF today (well, my partner did, but that's because I'd rather wait a month or two to get things than pay $60 in shipping), and it was shipped via USPS, yet arrived in a cardboard box. I am not sure why this was the case (perhaps it was too big?), but I don't think that all USPS items are being shipped in bubble mailers. I have a UPS order arriving on Thursday, and I'll report back with how it arrives as well, to compare.
05/28/2013
VeganChick (is Gone) VeganChick (is Gone)
This is just horrible. The last package I received, which was within the last two weeks, was via USPS and it was boxed and perfectly fine. The UPS was have been boxed and have all come intact as well.
05/28/2013
sunkissedJess sunkissedJess
Quote:
Originally posted by PassionCpl
So is it safe to assume that this is how USPS Priority packages are shipping from EF now?
I got this same packaging with UPS as well...
05/28/2013
The Vixen The Vixen
I received 3 orders last week. One was priority and another was UPS surepost, and both of those were in boxes. The third was another priority that was shipped midweek and it was one of those padded poly bags.
05/28/2013
Rossie Rossie
Quote:
Originally posted by GONE!
My last package from Eden contained
1. A glass toy.
2. A glass bottle of massage oil.
3. A plastic bottle of massage oil.
4. A plastic bottle of lube.
5. A tube of lube.
6. A container of sugar scrub, a sample packet of lube, ... More
I used USPS Priority Mail to ship my last order, Eden packed it in their normal brown cardboard box, and it arrived in perfect condition last week. Maybe Eden hired a new shipping guy who doesn't know what he's doing; or they ran out of large cardboard shipping boxes!
05/28/2013
Zombirella Zombirella
I got the same. Two lotions and one body wash. BOTH of my lotions were leaking, how the body wash wasn't is a miracle. I was suggested to send a support ticket but I didn't take a photo or anything and only a small bit came out but had it been a significant amount then I would have been ticked.
05/29/2013
SMichelle SMichelle
My last order, about a week ago, came in the standard brown box. If EF has changed to using these bags, I guess I'm going to have to pay extra for UPS shipping.

Those bags just don't really seem all that discreet to me, and they seem to break really easily (in my experience).
05/29/2013
Pete's Princess Pete's Princess
I got an order last week and it came in the standard box. I have placed three orders that should be arriving this week. Two were rather large orders, so I don't think they would fit in a bag. The other was just one item, so it may arrive in the bag.

I never use USPS Priority anymore. They are absolutely terrible. A few months ago it took three weeks to get my "Priority" package. They sent it from Atlanta up to NY then to PA, NC and finally to me. My lingerie did more traveling than I do. I contacted USPS and they said 2-3 days was an average and did not even apologize for misdirecting my package 3X. No wonder USPS is losing money with that kind of customer service. I use UPS Sure Post and do not have a problem. They are very efficient and I usually get my packages within 3 days.

Also, my husband placed a surprise order for me about a month ago and used USPS priority mail. I placed an order two days later and used UPS Sure Post. The packages arrived on the same day. Priority is not worth the extra money in my experience. Even if I get it free, I still do not choose it.
05/29/2013
Total posts: 189
Unique posters: 70