The New Intimacy

Have you ever written a support ticket on Edenfantasys.com?

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Contributor: kaykay0427 kaykay0427
I just wrote one about my order and I was curious if anyone else has. How many have you written?
02/21/2013
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Contributor: TheirPet TheirPet
I have. The response was quick and professional!
02/21/2013
Contributor: Geogeo Geogeo
Quote:
Originally posted by kaykay0427
I just wrote one about my order and I was curious if anyone else has. How many have you written?
Yep, many times.
02/21/2013
Contributor: hotinpink hotinpink
Not yet. Dreading the day.
02/21/2013
Contributor: Trysexual Trysexual
I've done a fair number.
02/21/2013
Contributor: Kitka Kitka
Yep a few times and they've been very helpful.
02/21/2013
Contributor: Lildrummrgurl7 Lildrummrgurl7
Yep. I did one when my refund wasn't processed. They took care of it and processed my refund as soon as possible.
02/21/2013
Contributor: sexytileena / absolutely love sex sexytileena / absolutely love sex
a few times very helpful
02/21/2013
Contributor: charmedtomeetyou charmedtomeetyou
(Review Program Mentor)
A couple of times
02/21/2013
Contributor: The Vixen The Vixen
Yes, I've written quite a few. The response is always quick and I definitely appreciate that.
02/21/2013
Contributor: Vanille Vanille
A few. One when I forgot to add something to my order, and asking when a certain item is expected to be back in stock.
02/21/2013
Contributor: Cindi025 Cindi025
No never, and hope I won't have to!
02/21/2013
Contributor: misskat misskat
I've written several, usually just basic order-related questions. The responses have come quickly and have been very nice and helpful. Love, love, love this site's customer service.
02/21/2013
Contributor: Zandrock Zandrock
I have. It all turned out well
02/21/2013
Contributor: *Camoprincess* *Camoprincess*
I have written what seems like a million but I have always had wonderful customer service.
02/21/2013
Contributor: married with children married with children
yes a few times. have always been taken care of in a professional manner.
02/21/2013
Contributor: SMichelle SMichelle
Quote:
Originally posted by kaykay0427
I just wrote one about my order and I was curious if anyone else has. How many have you written?
I've written several.
02/21/2013
Contributor: SMichelle SMichelle
Quote:
Originally posted by hotinpink
Not yet. Dreading the day.
Why are you dreading the day? Writing a support ticket doesn't necessarily mean that there's a big problem. It could just mean that you have an inquiry.
02/21/2013
Contributor: K101 K101
Quote:
Originally posted by kaykay0427
I just wrote one about my order and I was curious if anyone else has. How many have you written?
In the entire length of time I've been here (going on 2 years) I've probably created 5 or less. Two were about a return (I've only had to return two items & the customer service person was amazingly kind about having to send me a billion emails before my crazy inbox actually "accepted" it.) and two about when a product would be in (Zini Deux and one was a Forplay dress) and that may be all, but no more than 5. It's usually easy though & someone gets back to you very quickly and I don't think I've ever had an issue go unresolved. That is one amazing thing about EF. Customer service and all is magnificent & very patient.

It's normal for you to need extra assistance every once in a while. I'm sure we've all had something we've needed help with. But as far as having a problem with something, I can always rest assured it'll be taken completely care of, and quickly. So you definitely don't have to worry where that kind of thing is concerned. They'll take good care of ya.

PS. and you'll probably even get an email to your email address letting you know the support ticket is open and a customer service representative has replied.
02/22/2013
Contributor: PropertyOfPotter PropertyOfPotter
I've written lots! They respond quickly and are very helpful!
02/22/2013
Contributor: Lady of the Lab Lady of the Lab
A lot. It's very helpful knowing I'll receive a prompt response.
02/22/2013
Contributor: Gone (LD29) Gone (LD29)
I've written 2 or 3, and the staff is always very quick and cool about getting everything taken care of!
02/22/2013
Contributor: mpfm mpfm
I've sent a few and always gotten quick professional responses. Eden is the best.
02/22/2013
Contributor: Marie Hanna Marie Hanna
Nope, I've never had to.
02/22/2013
Contributor: 1001 Pleasures 1001 Pleasures
Yes, after my first purchase I had to contact EF for a replacement charger for a toy. The fast response and quick replacement really sold me on the company.
02/22/2013
Contributor: Bleu Bleu
Very many times. I just recently got in contact with them for a replacement. I have to package and send mine in so they can send me the replacement!
02/22/2013
Contributor: Breas Breas
I have a couple times. I have also called them in the past as well. I prefer using the Online Chat function though. I haven't done it in awhile but I found it to be a quicker way of resolving things.
02/22/2013
Contributor: RedKyuubi RedKyuubi
I have a couple of times.
02/22/2013
Contributor: evie.amor evie.amor
Yes a couple weeks ago regarding a back ordered purchase. EF's response was insanely fast!
02/22/2013
Contributor: bayosgirl bayosgirl
Yep, several times. The response was quick and friendly.
02/23/2013