The New Intimacy

Broken

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Contributor: mjeaulene mjeaulene
Related to: 
Teagan's jelly bendies tickler
Yesterday I purchased Teagan's jelly bendies tickler and this morning I tried to use it and its already broken, and yes I tried different batteries. This was my first experience with a sex toy and I am very disapointed that I only got one use after spending $30 on this product!
03/19/2010
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Contributor: Heather Heather
Quote:
Originally posted by mjeaulene
Yesterday I purchased Teagan's jelly bendies tickler and this morning I tried to use it and its already broken, and yes I tried different batteries. This was my first experience with a sex toy and I am very disapointed that I only got one use ... more
I assume you purchased from EF? Contact them and they will take care of it. Their customer service is the best.
03/19/2010
Contributor: Al Bloom Al Bloom
(Cal Exotics)
Quote:
Originally posted by mjeaulene
Yesterday I purchased Teagan's jelly bendies tickler and this morning I tried to use it and its already broken, and yes I tried different batteries. This was my first experience with a sex toy and I am very disapointed that I only got one use ... more
We are so sorry you are having a problem. If you have tried new batteries, and double-checked that they are installed properly (plus up on one, plus down on the other), I also suggest you be sure that the two metal contact points in the cap are bent down enough to make contact with both batteries. If that still fails, there must be a loose wire, and I suggest you contact link With your receipt, and a small shipping and handling charge, they will replace the item for you. Or....just contact us through our website at link
03/19/2010
Contributor: removedacnt removedacnt
You should be able to exchange it, since it broke so quickly.
03/19/2010
Contributor: Al Bloom Al Bloom
(Cal Exotics)
Quote:
Originally posted by removedacnt
You should be able to exchange it, since it broke so quickly.
Either way, we stand behind our products.
03/19/2010
Contributor: Carrie Ann Carrie Ann
Quote:
Originally posted by Heather
I assume you purchased from EF? Contact them and they will take care of it. Their customer service is the best.
I doubt it. If it was purchased yesterday and used today, it would had to have teleported. Lol.
03/19/2010
Contributor: LicentiouslyYours LicentiouslyYours
It's awesome that Cal Ex stands behind their products, since it appears, like Carrie Ann said, that this was not an Eden purchase and most brick and mortar stores do not take returns.
03/19/2010
Contributor: Al Bloom Al Bloom
(Cal Exotics)
Quote:
Originally posted by LicentiouslyYours
It's awesome that Cal Ex stands behind their products, since it appears, like Carrie Ann said, that this was not an Eden purchase and most brick and mortar stores do not take returns.
Sad, but true! That's why we instituted the Vibetronics site as an independent Warranty fulfillment company. We also take back defectives from our distributors, so reputable companies like Eden Fantasys is so willing to be sure their customers are looked after...either way, California Exotic Novelties wants consumers to be happy with our toys.Thanks for your kind words!
03/19/2010
Contributor: Sera Sera
Quote:
Originally posted by mjeaulene
Yesterday I purchased Teagan's jelly bendies tickler and this morning I tried to use it and its already broken, and yes I tried different batteries. This was my first experience with a sex toy and I am very disapointed that I only got one use ... more
THAT SUCKS! I'm so sorry!
08/03/2010
Contributor: Al Bloom Al Bloom
(Cal Exotics)
Quote:
Originally posted by Sera
THAT SUCKS! I'm so sorry!
I am hoping this customer service issue was resolved. Between Eden and CEN, customer service is king!
08/03/2010
Contributor: thedude thedude
call em up
02/03/2011
Contributor: Al Bloom Al Bloom
(Cal Exotics)
Quote:
Originally posted by thedude
call em up
I'm sure this is already handled...Eden is the best!
02/03/2011
Contributor: markeagleone markeagleone
Quote:
Originally posted by mjeaulene
Yesterday I purchased Teagan's jelly bendies tickler and this morning I tried to use it and its already broken, and yes I tried different batteries. This was my first experience with a sex toy and I am very disapointed that I only got one use ... more
All things, even new, can have defects in them. Just ask for a replacement.
02/03/2011
Contributor: cheech1 cheech1
10 months ago <-----
02/03/2011
Contributor: Ivy Wilde Ivy Wilde
It's great that Cal Exotics stands behind their products.
05/23/2011
Contributor: Al Bloom Al Bloom
(Cal Exotics)
Quote:
Originally posted by Ivy Wilde
It's great that Cal Exotics stands behind their products.
We try our best! Thanks
05/23/2011