Poor products, worse customer service

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Poor products, worse customer service

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Contributor: vseyeguy vseyeguy
I purchased a massage candle and the candle is useless as the wick is way below the surface of the candle. Upon emailing customer service i was told that I can melt the wax with a lighter. What is the point of having a candle

bad candle
08/21/2019
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Contributor: GingerAnn GingerAnn
Quote:
Originally posted by vseyeguy
I purchased a massage candle and the candle is useless as the wick is way below the surface of the candle. Upon emailing customer service i was told that I can melt the wax with a lighter. What is the point of having a candle

... more
Dear vseyeguy, hello! I'm the Community Manager around here.

Thank you so much for providing the picture! Looks like the customer service representative did not really understand how far below the wax is the wick.

I assure you - we stand behind our products and a replacement will be shipped out to you the moment you share your email with me - the one you registered your order to. You can also provide your order number or your full name. Please, send me any of that info in DMs or to the email provided below.

If you want any further assistance, please send an email to customerservice@edenfa ntasys.com - we'll be happy to help.
08/22/2019