Order not found?

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Order not found?

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Contributor: ladylucius ladylucius
I made an order not too long ago, was NOT logged in, and I was not sent an email that would have an order ID nor do I see an order in my profile when I log in using my google account. Is there a way I can get this information?
09/17/2020
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Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by ladylucius
I made an order not too long ago, was NOT logged in, and I was not sent an email that would have an order ID nor do I see an order in my profile when I log in using my google account. Is there a way I can get this information?
Hi!

I am a community manager at EF, and here I am to help you with the issue. For that matter, I forwarded your question to our Customer support, cause problems like this are their realm, and they will contact you with the required info asap.

Please, let me know if there any issues or you need further assistance. I'll be happy to help.
09/18/2020
Contributor: Mwaits87 Mwaits87
Quote:
Originally posted by Leil@
Hi!

I am a community manager at EF, and here I am to help you with the issue. For that matter, I forwarded your question to our Customer support, cause problems like this are their realm, and they will contact you with the required info ... more
I made an order not too long ago, was NOT logged in, and I was not sent an email that would have an order ID nor do I see an order in my profile when I log in using my google account. Is there a way I can get this information?
07/27/2021
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by Mwaits87
I made an order not too long ago, was NOT logged in, and I was not sent an email that would have an order ID nor do I see an order in my profile when I log in using my google account. Is there a way I can get this information?
Hello! I apologize for any inconvenience caused! Sometimes, order confirmation emails may end up in your spam folder, so please make sure to check it too.

If not found, please contact our Customer support to get the details about your order. They are available 24/7.
07/28/2021