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unable to find my order

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Contributor: alexdis alexdis
Yesterday I used Paypal for one item and the transaction had gone through. I made an account after my purchase to receive points. Yet, I never got an email. I set up this account through g mail, using the same email I was trying to before. However, when I go to check my orders there is nothing there? please help
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Contributor: Leil@ Leil@
(EdenFantasys)
Hi! I am a review manager at EF, and I try to help you with this issue. Give me please a number of your order in DM
07/19/2019
Contributor: BattyJew BattyJew
I Didn’t Receive A Conformation Email Or A Order Number Money Was Deducted From My Card & The Order Was Placed.
09/11/2020
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by BattyJew
I Didn’t Receive A Conformation Email Or A Order Number Money Was Deducted From My Card & The Order Was Placed.
Hello!

Could you please send me in direct message the number of your order so that I can check its status?
09/11/2020
Contributor: lilsx lilsx
i ordered something a few days ago and entered my email to track the order but i didn’t receive a confirmation email for the order.
11/01/2020
Contributor: lilsx lilsx
Quote:
Originally posted by lilsx
i ordered something a few days ago and entered my email to track the order but i didn’t receive a confirmation email for the order.
money was also deducted from my account and i payed through paypal
11/01/2020
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by lilsx
i ordered something a few days ago and entered my email to track the order but i didn’t receive a confirmation email for the order.
Dear lilsx! It may take some time to send a confirmation email. I'm sure there is no need to worry, but it will be my pleasure to help you reassure that everything is ok with your order. Please, contact me through direct messages with your order number so that I could check it, or submit a support ticket. Both ways are good to find out the status of your order.
11/02/2020
Contributor: Gracieee Gracieee
I recently placed an order. Never received a confirmation email. Money has been deducted on my card.
11/24/2020
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by Gracieee
I recently placed an order. Never received a confirmation email. Money has been deducted on my card.
Dear Gracieee!

I am a community manager around here, and I'll be glad to assist you with a confirmation email issue. Please, let me know how long ago did you place an order? There might be a time-lapse between submitting an order and receiving a confirmation email due to the processing of large amounts of orders.

If you want to assure that your order has been shipped, please, send me its number in DM, and I'll find out its status.
11/25/2020
Contributor: boxyboe boxyboe
I also made an order today and haven't received a confirmation email either, I thought it'd take a few minutes. I made my payment via paypal.
11/27/2020
Contributor: Cheese Cheese
I am having the same issue I never recieved a confirmation email but the charge went through. I figured after creating account for points I'd be able to track order and now I'm just not sure what's going on. Just making me anxious but I'm sure it has something to do with an influx of orders.
12/04/2020
Contributor: Leil@ Leil@
(EdenFantasys)
It is hard to say something about the situation not knowing the order number. Please, send me your order number in a direct message, and I'll be able to find out what is wrong.

Also, please double-check the spelling of your email when placing an order. One single wrong symbol or letter and a confirmation email will be sent to the incorrect email.

Another common situation - confirmation email may be recognized as spam by your email agent, so please, always check your spam folder.

Sometimes it may take time for an email to be delivered due to a large number of processing orders or because of some issues on your email agent side.

If none of the listed above is your case, please contact me, and we'll find out what happened.
12/04/2020
Contributor: Mari23 Mari23
Hi, I just placed an order less than 30 minutes ago, however, I never received an email. Although it did charge my card.
02/03/2021
Contributor: AllensSexSlave85 AllensSexSlave85
I love Eden Fantasys as far as their prices and products However They Definitely need to fix this issue the last 5 orders I've placed with them I have not received an email confirmation and I click resend repeatedly on the final screen.... This is very frustrating for a repeated buyer
02/04/2021
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by Mari23
Hi, I just placed an order less than 30 minutes ago, however, I never received an email. Although it did charge my card.
Hi! Please, check your spam folder. Maybe confirmation email got there. If you did not receive it, please contact customer service to confirm your order is processing

link
02/04/2021
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by AllensSexSlave85
I love Eden Fantasys as far as their prices and products However They Definitely need to fix this issue the last 5 orders I've placed with them I have not received an email confirmation and I click resend repeatedly on the final screen.... This ... more
Thank you for your feedback! Please, let me know whether you checked your spam folder. Confirmation emails may be sorted out of your incoming messages by an email agent.
02/04/2021
Contributor: baybbutton baybbutton
Can't find my confirmation number?
02/08/2021
Contributor: Ari234 Ari234
Unable to find my order, no confirmation number, and money was taken out
02/14/2021
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by Ari234
Unable to find my order, no confirmation number, and money was taken out
Dear Ari234! Please, check your spam folder. If there is still no confirmation email, please, contact the customer service

link
02/15/2021
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by baybbutton
Can't find my confirmation number?
Hello! Please, let me know whether you have checked the spam folder. If there is no confirmation email, please, contact the customer service

link
02/15/2021
Contributor: UpThatPole UpThatPole
Quote:
Originally posted by Leil@
Hello!

Could you please send me in direct message the number of your order so that I can check its status?
I didn’t receive a confirmation email on an order as well. I bought “secret lover” and it charged me and hasn’t been shipped yet, and I didn’t get a confirmation email but i have proof of purchase.
04/01/2021
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by UpThatPole
I didn’t receive a confirmation email on an order as well. I bought “secret lover” and it charged me and hasn’t been shipped yet, and I didn’t get a confirmation email but i have proof of purchase.
Sometimes confirmation emails can get into the spam folder. Please, contact customer service via support ticket or email customerservice@edenfa ntasys.com in order to confirm your order was shipped.
04/02/2021
Contributor: Toxictoria Toxictoria
Hi I made an order for $113 on April 14 and the money was deducted but I never received and order number or confirmation please help I did get the points for my order and my account says I got points for an order but does not show an order
04/20/2021
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by Toxictoria
Hi I made an order for $113 on April 14 and the money was deducted but I never received and order number or confirmation please help I did get the points for my order and my account says I got points for an order but does not show an order
Dear Toxictoria!

Your order was successfully shipped and should arrive at your place today. The confirmation email may have ended up in a spam folder. In case you haven't received it, I sent a tracking link to the email you pointed at your account so that you could check the status of your package.

If there are any issues, please, contact customer support.
04/20/2021
Contributor: fassawa fassawa
Hey I ordered 2 things this morning and I put my email in the box but I didn’t receive any confirmation emails
04/26/2021
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by fassawa
Hey I ordered 2 things this morning and I put my email in the box but I didn’t receive any confirmation emails
Hi! Please make sure to check your spam folder too for our emails. If you still get no results, please, contact our customer service via support ticket or email customerservice@edenfa ntasys.com
04/27/2021
Contributor: Dingdong Dingdong
I made a purchase on August 10th, 2021. After completing the purchase, I made an account to get the points for my purchase however it has been 4 days since doing so and I have no recieved any emails regarding my order number or tracking information. The payment has officially been pulled out my account and has been paid. I would like to know when I will receive my order number at the very least considering it's been several days.
08/14/2021
Contributor: newcummer newcummer
Unable to find my order. Never received a confirmation number or anything in email.
11/22/2021
Contributor: Bunnybun Bunnybun
Quote:
Originally posted by alexdis
Yesterday I used Paypal for one item and the transaction had gone through. I made an account after my purchase to receive points. Yet, I never got an email. I set up this account through g mail, using the same email I was trying to before. However, ... more
Check your spam folder. I recently made a purchase and the shopping confirmation email got sent there for some reason, sometimes email services sort it wrong
11/22/2021
Contributor: Leil@ Leil@
(EdenFantasys)
Quote:
Originally posted by newcummer
Unable to find my order. Never received a confirmation number or anything in email.
Hi! As I can see, your order is on its way to you. To get more information, please get in touch with our customer support team: +1 (770) 604 - 1352 or customerservice@edenfa ntasys.com
11/23/2021